Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83481 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 9, 2020 — Rated 9 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeff did a good job, timely, thorough, and very courtesy.

Report a concern   October 9, 2020 — Rated 5 out of 10 by K.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I expected to have a deep clean with more time spent to remove stains and spotting. I am not sure what is the difference between cleaning myself with you guys. Maybe this is better for newer carpets.

Report a concern   October 9, 2020 — Rated 6 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Price was high for the rooms done!

Report a concern   October 9, 2020 — Rated 10 out of 10 by Susan Horton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Charles was great. Very friendly and knowledgeable. We will definitely use Zerorez again and request Charles. Please retain him as an employee. He explained everything in such detail. Great guy!!

Report a concern   October 9, 2020 — Rated 6 out of 10 by P.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I love that ZeroRez does not use any soap/chemicals, especially because I have grandchildren who crawl on the floor. I was disappointed at how many stains did not come out. We had 5 rooms, a hallway and a staircase and a half (20 steps) cleaned. The technician was done in about an hour. I looked at my security camera and he was here for 1 hour and 18 minutes.... but it took a few minutes to set up and take down the equipment and to take the payment. It didnt seem like enough time to do a good job. The young man was very thoughtful and considerate. He pointed out a few of the stains that could not be removed. When I was able to go upstairs the next day after the carpet had dried, I was surprised to see the number of spots that remained.

Report a concern   October 9, 2020 — Rated 10 out of 10 by Leah Glaser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really thought that it was time to replace our carpet, but figured I might try Zerorez and hope for the best. I am completely amazed at the results. Wow. I think we have more time with our carpeting, after all.

Report a concern   October 9, 2020 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

so glad i went ahead and had the grout cleaned!! it looks GREAT!

Report a concern   October 9, 2020 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our carpet looks great!

Report a concern   October 9, 2020 — Rated 10 out of 10 by Caroline Fisher Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was extremely happy with the service I got from zerorez! The young man that cleaned my carpet was ver knowledgeable, courteous and professional. I would show him a stain and he would reply don’t worry I will that out with total confidence.
Thank you, Caroline

Report a concern   October 9, 2020 — Rated 10 out of 10 by Terri Roberts Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service, and fast lead time. Will use again.

Report a concern   October 9, 2020 — Rated 0 out of 10 by R.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Good morning, my carpet has shadows in it and streaks. I was expecting something a little bit better than dark streaks and shadows in my carpet. I don't know maybe you could send a tech contact me and let me know what you can do. This is in the area of my living room

Report a concern   October 9, 2020 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and thorough!!! Job well done!

Report a concern   October 9, 2020 — Rated 10 out of 10 by Karen Myers-Condon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do.a great job better than othrr carpet cleaning companies it stays clean.longer!!

Report a concern   October 9, 2020 — Rated 10 out of 10 by Sharon Jordan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works, you can see the results thru the cleaning tube, dries fast, knowledgeable technicians.

Report a concern   October 9, 2020 — Rated 10 out of 10 by D.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic service always. Our company depends on Zerorez

Report a concern   October 9, 2020 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve had zerorez come out twice sometimes 3 times a year to do our floors. But this is the first time I’d seen the tech use the deep carpet vacuum/ extractor before they steam cleaned. It made a huge difference but surprised I didn’t see the other techs use when most recent said it is supposed to be used on every carpet job.

Report a concern   October 8, 2020 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans very dirty areas. Tech was very good at explaining. He worked very hard & did a great job with what he had to work with. Thank you C J.

Report a concern   October 8, 2020 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Highly recommended

Report a concern   October 8, 2020 — Rated 10 out of 10 by Rhonda Cobbs Henry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Price, quick and friendly service. Excellent work, my carpet looks like the day we moved into our newly built home six years ago. I am still smiling 24hrs later. Can't wait another 6 months for another service call. I heard about your service on KRLD Mike Rodgers several years ago, and I don't know what took me so long......

Mrs. R. Cobbs-Henry

Report a concern   October 8, 2020 — Rated 7 out of 10 by H.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

The stains that I wanted to get rid of are still there. He tried.

Report a concern   October 8, 2020 — Rated 10 out of 10 by Brent Hardegree Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly service, great results!

Report a concern   October 8, 2020 — Rated 10 out of 10 by Casey Kanel Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   October 8, 2020 — Rated 5 out of 10 by G.A.M.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Ken seemed disappointed to clean under our bed.

Report a concern   October 8, 2020 — Rated 10 out of 10 by Rikardo Gharzouzi Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was awesome and brought my carpets back to life. I literally thought I had new carpets, great job and very personable.

Report a concern   October 8, 2020 — Rated 10 out of 10 by A.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly cleaners. Gets the carpets really clean.

Report a concern   October 8, 2020 — Rated 7 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I would highly recommend Zerorez for carpet cleaning but not for tile cleaning. They had to come out 4 times before getting my tile floor clean and presentable. I appreciate that they FINALLY got it done but was very frustrated that it took a month, numerous phone calls, and 4 visits before getting it done right by a manager. I don’t think I would call Zerorez again for tile cleaning but would for carpet cleaning.

Report a concern   October 8, 2020 — Rated 6 out of 10 by J.J. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The price quoting is deceptive. Quoted $99 for 3 rooms but when the tech arrives that doesn't include stain treatment. If I'm getting professional carpet cleaning, the carpet is probably stained to some degree. He cleaned one room and a rug and it cost over $300 so that feels very deceptive to me. My tech was fantastic but was also dealing with faulty equipment so it took a really long time and he was unable to do one of the stain treatments that sounded good, but I guess that would have been unreasonably expensive

Report a concern   October 8, 2020 — Rated 10 out of 10 by S.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you don’t use chemicals

Report a concern   October 8, 2020 — Rated 10 out of 10 by Whitley Rothe Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff, detailed and thorough. No smells/fragrances, excellent product. This is my 2nd time using Zerorez on both my carpet and tile, really pleased with the results both times.

Report a concern   October 8, 2020 — Rated 10 out of 10 by F.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

CJ was our rep and he did a fantastic job! Explained everything first and then was quick and efficient at doing the work! Great job and we liked the outcome!
Thanks again!


Privacy Policy