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based on 83472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Online scheduling, pet odor remover
Great job. Very thorough
I have had my carpets cleaned twice. I am very happy with the cleaning results, and very happy with the technicians sent to my house. I like that when carpets dry they are soft & feel clean.
We have an upholstery shop, and I refer my customers to Zerorez because I know they will have a good experience.
Our tech was very professional and nice.
Great service! On time and did a great job cleaning our rugs! Priced fairly - Called and they were out in 2 days -Would recommend for sure
Fast and friendly
Carpet and tile look fabulous! Great technician, on time, very professional and excellent job
Quality work
The technician Todd was a very nice young man. I liked that the product dried fast. The heavy traffic areas did not get as clean as I had hoped. It was my fault for not having him go over those areas several times.
Knowledgable, pleasant technician
I like that no chemical residue is left in my carpet
It was very hard to schedule and I had to help the technician during cleaning- wanted me to stand around the edge of carpet while he cleaned so it would stay flat. I felt I was already paying premium price,
Great customer service and employees actually know what they are doing!
Great service
The technician was professional, and did a great job!!! Very pleased!!!
Did a good job on the carpet but for $275 on the sofa I expected a better job. Will not be using Zerorez for upholstery cleaning in the future.
The young man was very thorough with his information about specific treatments and what to expect. Our carpets were in really bad shape, but the carpets were back to their original pristine condition when he was done. Our real estate agent came by and told us we did not need to replace them prior to selling our home, so the money was very well spent for the service you provided.
My old carpets look great!
No detergent....Ken who cleaned our carpet was very professional and very informative. He took his time and did a great job.
I thought this company was called zero rez, as in, zero residue. Some sort of residue was left in my grout lines and it looks worse than before. I called yall out to clean grout lines, and that didn't happen. Very disappointed. Especially for the price you charge.
Great services, fair prices, and well-trained, professional technicians. Very thorough cleaning, w/o the chemicals and residues.
Jeff was very polite, friendly, and professional. Went about his business with little hesitation.
Explaining each step of the process. 👍👍👍
This time the service was very thorough and I appreciate the steps the tech took to ensure the carpets were cleaned before he left.
For the price paid, I would have liked to see greater success in stain removal.
I have no complaint with the person cleaning. My floors hadn't been cleaned professionally for about 20 years. I think the test rates are not done where the floors were dirtiest. I found this to be a complete waste of money and would not recommend unless someone had floors that had not gone so many years to clean and would also make sure the test sites included one test on the dirtiest part of the floor.
did a great job! was very pleased with the professionalism and courtesy of tech.
Great service
Great service and quality work!!!
I loved the fact that my carpet got really clean! It looks brand new!!!
Better than my highest expectations. Superb job and attention to detail.