- Phone: (214) 372-5326
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based on 83472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Todd was so professional and courteous. The carpets are nice and clean, he did a great job. We will use your service again and certainly will request Todd!!
Your technicians are always prompt, courteous and professional. In addition, they offer expert assessments of what is needed even after the consumer "guess" in the pre-screening process. I'm never disappointed in the thoroughness of the work or the finished outcome.
Our technician did a great job cleaning the dryer vent. He was able to clean to the very end of the vent. Thank you for helping us with this problem!
Had a great experience with a super friendly knowledgeable tech. Will definitely use Zerorez again!
Excellent. William is the most knowledgeable and conscientious technician to ever clean my carpet. He knows the product and the understands and explains how it should and does work. He is very professional! He makes you glad you called Zerorez.
Very efficient and professional
Please have your employees wear booties to protect all areas of carpet from the bottom of their tennis shoes. (Especially recently cleaned carpeting).
They took less than 30 min for two rooms and a hallway. It felt a little rushed.
All in all satisfied.
On time and did great job
Nice service and worked hard and long to complete the job
The carpet didn’t have a crunchy feel when you were done. It was very clean. You all were quick and thorough. The technician was friendly, polite and informative on how the zerorez formula worked. He also gave me tips on how to clean different types of spills w/o using chemicals and soaps. I was very pleased.
Very good service, the technician was organized and professional. Cleaned door knobs when touched snd did a great job.
Easy to schedule and quick service. Reasonably priced.
I love how clean my carpets are! Every single stain (that I thought was there for good) is gone.
Carpets look like new, technicians are very friendly, helpful and professional, and always on time or early.
No comment
Excellent results. Friendly staff followed all safety measures.
The technician was great at his job
The communication about the time of arrival. The agent was very friendly & knowledgeable. He did a wonderful job at our home.
Had 3 rooms cleaned and added the pet odor treatment and protectant. The technician was so polite and very fast!! I would recommend Zerorez for any carpet, tile, hardwood floor cleaning! Next service I’m getting from Zerorez is cleaning the airducts! Super excited to have them back out here!!
This is my first time using Zerorez. Technician added pet treatment and carpet protection which he said works like "Scotch Guard" to my order when he got here which I was ok with. However, when the carpet dried, I tested several areas in different room to see if the scotch guard works, it did not. Water went right through the carpet. I called back and a receptionist explained that's how their product worked. I'm disappointed that I'm not getting "scotch guard" type protection but will wait and see how future stains can be removed.
Charles the technician that came out to do our floors was wonderful. Very respectful, energetic, kind and efficient worker, he was able do knockout our 3 rooms in a very short time and remove a spot that had been in the carpet for many years.
Thank you Charles and Zerorez!!!!
Great complete cleaning job on my carpets. Nice, respectful representative came to my home, and truly seemed to care about their work and what was best for my situation. End result very good.
I think as a business you should be more transparent on the pet options and explain better on the website what is being purchased. Asking the customer to upcharge without prior thought at the point of service is a little unnerving. Giving the variety of options and potential range of pricing would be very helpful in setting customer expectations. I don't like that about how you do business.
Super
Missed a few obvious spots, I used some carpet cleaning foam and it came right out. Still waiting for the 50.00 gift card advertised I would receive
i always appreciate the great cleaning my carpets get, as well as the fact that your employees are friendly, professional, and don't leave unless I'm satisfied! This last time we had Joe come out, who went beyond my expectations!
Excellent cleaning! Great service! Good communication. Professional technician.
No harmful chemicals used or left behind. Great technicians. Always nice, polite and knowledgeable!
No residue. No smell. Technician is informative. and efficient. Answers all questions.
Liked the neatness and efficiency of cleaning the carpets. Everything they use is green and most important is how clean the carpets look.
Our carpets looked great and everything was handled in a professional, timely manner