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based on 84953 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always professional & timely.
Several things - I was asked to go upstairs to check out the room that was just finished to see if it was ok, when I came back down the stairs and stepped onto my tile floor I slipped and fell very hard on my knee cap. I literally could not move for over 5 minutes and it is still swollen and hurts two days later. The technician apologized for not warning me that my shoes would be wet. On top of that, there were puddles of water on my tile floor at the bottom of the stairs on both sides (I have a landing with 4 steps that go down on each side) and water drips on my tile floor all the way out to the front door. I had to clean all of this up because the technician left without doing it and I didn't want to fall again or have my son fall. I was also told that the carpet would be dry in about 6 hours. It was still wet 14 hours later which makes me wonder how much liquid was put on the carpet, and soaked into the pad that wasn't sucked up. I will never use Zerorez again.
quick and very clean service. Friendly and helpful. Answered all of my questions and concerns. Very professional. would recommend!
The technician was absolutely amazing. Explained everything very well and set the expectation and exceeded them. Wow!!! I never thought I would get this type of quality work from a sale package! You guys are amazing!!!
The technician was on time, worked very efficiently and professional. The place smelled amazingly great!
The technician was very courteous, he explained the process to me before he started. He measured the square footage of the hardwood floor area to area to be cleaned, he gave me an estimate and asked for my approval to continue. After the cleaning started, he showed the grime and dirt and soap that was collecting in the cleaning machine. I floors look very nice and I was very pleased with the technician, the service delivered as the outcome.
Nice Service
The correct hose was not brought which delayed the job for almost 2 hours. The tech did a good job but initially was told that I needed to reschedule because no one could bring the hose. I am a senior and had moved furniture and was not going to reschedule.
I have used Zerorez for years but the whole experience was inexcusable. When you call Zerorez to explain the situation I was told no managers were available and very long wait time for anyone to answer.
I deserved a discount but didn't get it!
Arrived early, professional staff, quick and efficient cleaning.
There are no chemicals in the cleaning. The staff was responsive.
Your technician was very professional, polite and humble, he did a great job on cleaning the carpets.
Very prompt, courteous, fast and the carpet looked great!!
Tyler was 110% into the task @ hand.
Unfortunately my experience was not as I had hoped. My window of arrival was scheduled for 10am-12pm, but arrival did not occur until 12:30pm. We were notified of the late arrival 5 mins before 12pm. The online service reservation system did not provide an accurate description or cost estimate of the services that would be covered. Hence the pricing estimate was off by $195 (more). All bedroom closets were $25 extra x 3 bedrooms; the chaise attached/connected to the sectional was $75 (additional to the $250 sectional charge), and the sectional ottoman was another $45. While the technician was professional, courteous and thorough, I felt blind-sided by the additional costs. I ended up declining the additional $195 in services. My final cost with the KLTY special already deducted was $519. The scheduling process was seamless, but next time, I’ll probably do a little more shopping around. Initial transparency at the beginning through the online estimator would have been helpful, as afterwards I felt nickel and dimed.
They are very professional, efficient, and helpful.
Carpet feels fresh and no smell or residue!
Kadeem the service tech was extremely professional with a great personality!
Great service! Quick and efficient. We have two dogs and 2 kids. Our carpets look brand new and our couches smell amazing.
Zerorez is a good company that does great in cleaning my carpets.
The technician was on time, thorough and very professional. Carpets look new. Great work!
Drastic results!
Evan did a great job!!
Technician was very helpful, worked quickly, explained everything thoroughly. Very professional and respectful.
The technician was knowledgeable, polite, and professional. He seemed to take pride in doing a good job. We are pleased with how our carpets came out.
It’s always nice to see what our white tile floors with white grout originally looked like!
Great job, friendly and courteous workman. He was awesome.
Clean carpet, excellent technician, Joe.
The guys were very nice and thourogh
I love that your products are green!
I like that you leave very little residue. It is fairly fast as well.
Did a great job and our carpet looks great!