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based on 83471 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks really clean after tech is done. Techs are very nice and corteuous.
The technician was very helpful in answering all of my questions and informing me on what he was doing to get my carpets the cleanest.
The technician was professional and very helpful. He helped us with a trouble spot at no additional cost! He wiped down all doors and knobs upon completion and wore a mask the entire time.
Your technician was on time, very courteous, and efficient. Our carpets look new.
No steam and no hash chemicals.
Dear Zerorez employees,
I love Zerorez. I have used you since you first opened in Dallas, and was initially and as of Friday am still quite impressed with the excellent service and new cleaning method that make my carpets feel, look and smell so much better than they did before.
The technician, Mr. Krewson, was excellent, careful, fast, but also detail oriented, and he did an excellent, quite thorough job.
I've been a been supporter and proponent of your company since it first began, and I feel even better about it since it made my 20-year-old carpets look almost new after the cleaning. I wish you could make 79-year-old me look that much younger, too.
Thanks for the good work. My family will notice how good the carpets look when they come for Thanksgiving Thursday.
Most sincerely,
First name removed R. Last name removed
The fact of clean water and no chemicals.
I really like the Zerorez technicians. I don’t feel like they are trying to upsell me.
When the tech came back to re-service an area of my carpet that looked like it has me a water stain, he proceeded to tell me his equipment couldn’t have caused the problem because of the way it works. He cleaned the area, and when it dried, the stain was gone. I guess he was wrong about the equipment. The interaction was a bit off putting as I felt like I was being called a liar.
Secondly, I had just spent nearly $400 with your company as a first-time customer. The carpets looked great after the cleaning. When my dog returned to the house the night after the cleaning, it puked up something creating a small 4” x 3” spot on the carpet 2 feet from where the cleaning equipment had to go to get to the re-service area. I had blotted it, and I had hoped the tech might do me a favor and clean that small spot so I wouldn’t have to use my chemical spray on the newly-cleaned carpet. No way...he told me this was a re-service, and Zerorez wouldn’t allow him to do anything other than reclean the problem area. It would have taken less than a minute...it was on his path out the door with the cleaner...I would have given him $5 if it had been required.
What a CHEAP policy coming from a company that wants its customers to “rave” about it.
Very clean... smells so fresh
Carpets looked clean. Did three rooms but were only small areas.
Great service!
Great tech! Very clean carpets. !
Joe was super efficient and professional!
Could be better than what it is .If more effort was taken in place in the first place, things could have been better. Be more diligent about the service for what the customer paid.
Your technician cleaned chairs and an ottoman for me and did a wonderful job. He was careful, thorough, very polite and friendly, and he cared about the outcome and what I thought. Lovely young man.
The manager I spoke to the day of service was very unprofessional and rude. I would not use ZeroRez again due to her.
Polite and efficient you g man did awesome getting spots outs.
The person who did our job was very professional, asked great questions and didn't try to upsell me like some other carpet cleaning companies have done in the past. Also, the carpets look great! Highly recommend your company especially for the price.
Yeah it was amazing, my carpet literally looks like we just moved in for the first time!!! Thank you so much!!! Kudos to my technician for being and understanding with my unexpected requests for adding on more room cleanings
The service was good, however, I wish the technician would have told me the grout will not look brand new due to wear and tear. Also, the corners were missing a good cleaning.
Great carpet cleaning. Colin was very courteous and professional.
Very professional services
Charles, our service tech, was a great person; worked hard, listened to our interruptions of his work and did a great job.
The tech that came to do the job walked into my house with his shoes on. I offered shoe booties but realized didn’t have them. He should’ve already had them. It should be standard practice for all of your techs to take off their shoes or wear shoe coverings. Especially with the current environment. You’re coming into someone’s house with your dirty shoes on to clean their carpets. See the irony?
The Tech was kind and professional, and quick/courteous. Thank you.
Very professional
Prompt, polite, and great job cleaning the carpet.
Great service
ZeroreZ provides quality cleaning, and with CJ performing great work, I would recommend everyone to call for your carpet cleaning!