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based on 83472 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nothing. I am not one who openly offers advice to people. The job was done satisfactory and the technician was polite, and hard working.
Paul, the tech that came out, was super personable and efficient. If you have any cleaning concerns give them a try. You won’t regret it!!
The carpet drys faster n the service.
Very courteous service with scheduling folks, as well as, cleaning technician.
Technicians are on time and courteous. Thanks for a great job.
Service rep was thorough
specific area of carpet STILL smells of urined despite spending extra to treat with flash. won't be spending any more.
I like the prompt and professional service. I like knowing that there are no chemicals Left Behind making it safer my granddaughter to walk and play on the carpet. Would highly recommend your services to my friends and family.
Sincerely.
Eddie Torres
Fort Worth Texas
I like the professional service. I had a sofa and area rug cleaned. The technician was thorough and explained everything that he was going to do and then explained it again when he was finished. I could not have been more pleased.
Torrance, the service tech, was professional,carefully evaluated our situation and recommended the correct extra services. He did a great job at a fair price!!
Great service - show up on time, friendly techs, and quality.
Great customer service.
Timely and very professional.
The person who cleaned our carpet was so professional and respectful!
The technician that came out did a wonderful job. Our carpet is now going on 4 years old and we have a couple of pets. He took the time to work a little harder on the main traffic areas and they came out great! I have been using Zerorez for several years and they do a great job.
We are ready for the holidays! Thank you!!
Not impressed with my service. Technician did not complete my service as expected as he failed to communicate with me how many stains he could treat for an extra $75 dollars. He knew there were multiple stains, but only intended to treat one. With my urging, he reluctantly did two more. He was very slow and it took him almost and hour and a half to clean three very small rooms of carpet.
Pricing on extra rooms is out of line
Mario was very professional and knowledgeable. He began by inspecting the carpets with an ultraviolet light to find all kinds of interesting stains. It looks and smells great.
Better quality last year
Professional service. Efficient. Nice technician. My carpets look brand new
The technician who was on site was professional yet friendly, informative and knowledgeable, and kept mine and my family’s comfortability at the top of mind during his visit.
The tech was very friendly and personable. He did an excellent job. My only complaint is that my friend raved about your company and how her staines never returned. My stains returned only hours after the cleaning. I was hoping they wouldn’t. I would use you again.
Great cleaning job
From the moment I called to inquire I felt like a long time customer. Very warm and inviting as well informative.
The technician was knowledgeable and very efficient!
Great job (the tech was great), but the nickel-and-diming of rooms to drive the cost is silly. I understand large rooms may cost a bit more, but if that's true, shouldn't small rooms cost a bit less. For example, the tech gave me one-time "no charges" for 2 "bathrooms" that were actually just Jack-n-Jill additions to bedrooms. These "bathrooms" were listed as normally costing $25...for 6-square foot areas?! Really?
I appreciate the good work and not counting the "bathrooms" this time, but rooms of that size should NEVER be counted. Also, small closets attached to the rooms being done should be included with the rooms. And, don't forget...furniture that isn't moved for cleaning should reduce the room size based on its footprint. :)
I realize you don't want to have techs carry around laser measures to do exact measuring, but don't give "one time discounts" for things that require 1-2 minutes more work. I moved EVERY piece of furniture except for 1 chair in all the rooms cleaned so the tech would be able to clean more easily. When a customer works with you that way, "throw him a bone."
That your technology is top notch and the results are amazing. Tile floors look brand new and same for carpet.
Always very friendly and throrough! The techs listen and explain what they are doing.
I like your company because you don't use chemicals to clean the carpets. Also, you don't use alot of water, so the carpets dry faster.
Great service