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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, great results!
Every time the guys are very nice and do a great job.
Love the method and product used to clean.
Technician was professional, did a great job and my rooms looked beautiful.
Very good work and great representative.
Great service. Charles was very personable, explained everything and did a great job on my carpets and ceramic tile. I would definitely recommend Zerorez and will use them again.
Everything.
William is very conscientious. He gave it everything he had cleaning my 2 couches. And the carpets are spotless.
Carpet looks and feels brand new
Our service technician was great. He explained everything he was doing and more than once asked me if I was satisfied.
Customer service Pearson Charles
One area in office still has spots.
I did not notice it before TECH left.
I just asked him if all spots were gone.
Smells good feels clean
I thought my carpet couldn't be revitalize.or come back to life. But your technician Todd did a wonderful job. He was very pleasant and professional. I would recommend your company to my friends and family. Thank you.
Excellent work
Love service and carpet smells so good
Deliberate vandalism to my property. Police report filed.
There were two spaces that were skipped. Behind doors and under a pet gate he should have moved.
Technician did a great job on our stains and didn’t rip us off with the $75/gallon water like the previous one did
Carpet in den had wicking.
My service person did a great job, very polite and thorough. The carpet looked so much better after he finished - I was very pleased with the result!
My home was dry within short hours after cleaning. Your employee ordered me a lifetime air filter to make my servicing easier and more economical. My home is very fresh!
Quality service, polite personnel
Professional, punctual and fantastically clean carpets!
Your service person did a great job. Thank you.
William was very professional, explained everything, & most important practiced safety during this crazy time.
Very efficient service and my carpets now look and feel brand new!
Carpets look fantastic and we’re done very quickly!
The process was simple and the technician, Diamante, was well informed and wasn't afraid to talk with me through the process. There is definitely something about feeling included when you are paying for something. In my 15+ years of experience being in industries where customer service is a part of that process you always get a better experience when you are explaining what is happening and not just walking in, fixing the problem and leaving the customer with a large bill. Diamante helped explain what was happening and even shared honest information before even doing the service to let me know that the issue I had with my carpet might not be fully solved. He also explained the reasoning why. I could go on and on about this but I think out of the whole experience I can say if it wasn't for Diamante I might not even care to contribute a review or a rating. If I ever need help again I will definitely be contacting Zerorez. Hoping all the other techs share the same personable personality that Diamante has.
Great work!
I was quote one price on the phone and different when they came and tech left without saying anything and they send someone else and it wasted my time.