Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83470 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 6, 2020 — Rated 10 out of 10 by Rusty Pollard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez twice and the results have always been fantastic! I appreciate their communications, their attention to detail, and the workers they send to do the work. They are professional from the get go!

Report a concern   December 6, 2020 — Rated 10 out of 10 by Cynthia Wrightson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick easy and very professional service

Report a concern   December 6, 2020 — Rated 10 out of 10 by Devin Connelly Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerores did a thorough and excellent job for a way better price than completing bids I received for AC duct cleaning. Would definitely recommend them to anyone!

Report a concern   December 6, 2020 — Rated 10 out of 10 by D.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service to set up the appt, text reminders and our technician michael was prompt and polite and did a great job.

Report a concern   December 6, 2020 — Rated 9 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The techs are friendly, the carpet dries quickly, and there is no residue left. Clean, dry carpet feels great on the feet!

Report a concern   December 6, 2020 — Rated 10 out of 10 by Karen and Joe Wilson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and thorough

Report a concern   December 6, 2020 — Rated 10 out of 10 by W.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Being punctual and ready to do quality work.

Report a concern   December 6, 2020 — Rated 10 out of 10 by Grace Woodall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was able to get rid of pet stains and make carpet feel like new. The customer service was fantastic!

Report a concern   December 6, 2020 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

our technician (mario) was great

Report a concern   December 6, 2020 — Rated 10 out of 10 by Oliver Rawls Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service!

Report a concern   December 6, 2020 — Rated 10 out of 10 by Charles Wilson. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very impressed with the man whose name is Paul that did the work for me on my carpets. Holly detailed and hit every corner and spot on my carpet. I really appreciate the diligent effort he made for my new house to make it feel clean and fresh for me.

Report a concern   December 6, 2020 — Rated 3 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I thought ZeroRez would come and clean my staircase to rid an odor or a family dog getting sick and having an accident. This has been the first accident ever, it was cleaned two times myself prior to ZeroRez coming out. After the cleaning was done, floors were dried, the odor was still there. They sent the technician out a second time, the odor is still there. I would understand if it was multiple accidents but this was one time. I was told that the product being used for the cleaning would rid the carpet of any odor. After two times, it is still there. This has been inconvenient to say the least.

Report a concern   December 5, 2020 — Rated 10 out of 10 by M.A.L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals. Evan was great. Great customer service.

Report a concern   December 5, 2020 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It's so nice to get clean carpet. The vacuum takes up all the pet hair, but not the dirt that seems to get deep into it. Carpets look the original color and odors are removed. All the service people have been very polite and helpful. Do plan ahead to allow about a 3 hour drying time. It's wonderful to have a clean carpet with a German Shepherd in the house.

Report a concern   December 5, 2020 — Rated 10 out of 10 by W.B.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentlemen we've had each time for our home have been very courteous and informative. They also have done the job quickly and left us with great looking carpet.

Report a concern   December 5, 2020 — Rated 10 out of 10 by Jonathan Peck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome customer service and ultra friendly staff.

Report a concern   December 5, 2020 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jose was prompt and knowledgeable and very efficient. Job was done beautifully in no time. Great carpet cleaning experience.

Report a concern   December 5, 2020 — Rated 10 out of 10 by G.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Completed in a timely fashion. Tech has knowledge and is courteous. No surprise charges.

Report a concern   December 5, 2020 — Rated 2 out of 10 by S.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I have brand new carpet and purchased the 3 room special, knowing i only needed a spot cleaned in 1 room. Upon showing the tech the spot, he did not have confidence that he could get the spot clean. He treated it and then tried to clean it. He showed me the end result and asked if i wanted him to work on it some more. I said yes. He worked on it a few more minutes and it was much better. I just feel like if you expected to clean 3 rooms, but i tell you i only need you to clean a small spot, you would give more effort to that spot.

Report a concern   December 5, 2020 — Rated 0 out of 10 by G.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Nothing after you return to clean my carpet

Report a concern   December 5, 2020 — Rated 10 out of 10 by John Kaiser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person, Charles, was great. He worked diligently and constantly.

Report a concern   December 5, 2020 — Rated 10 out of 10 by Charles Elkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have always been pleased with Zerorez. The last tech, Charles W was the best ever. Took a lot of time to ensure all was right and ran a brush machine that I don't remember any others techs bringing in. Carpets looked brand new. Want to have Charles W for any future cleaning for sure! HE was careful to maintain Corona virus protocol and safety measures at all times too!
Very happy even with the current virus situation to have a tech like him perform my service

Report a concern   December 5, 2020 — Rated 10 out of 10 by Janet Brown.. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazed how promptly Chavis M. arrived for our early morning appointment. He was very courteous and professional. Our carpets look wonderful.

Another good cleaning from Zerorez!

Report a concern   December 4, 2020 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I loved the results! I also appreciated that there was no “up-sell.” In the past, for my annual carpet cleaning, I’ve use Stanley Steamer, but I wanted to support local this year. Stanley Steamer has always pushed carpet conditioner, etc. Your tech came in, got the job done, tackling some particularly tough spots, quickly and efficiently with no sales tactics. Days later and my carpet still looks better than previous years!
I am a lifelong customer now!

Report a concern   December 4, 2020 — Rated 10 out of 10 by Peggy Malloy Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like it that the carpets are not so wet when the job is done.

Report a concern   December 4, 2020 — Rated 5 out of 10 by P.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not overwhelmed with the do over service. The technician was not there to make sure the customer satisfaction was top priority. The service didn't live up to the referral I received. The job wasn't bad but I didn't feel I got get a 10 to make another referral. I would say a refund but it was not about the money. The technician kept saying its the wear on the carpet but what he didn't know, the carpet was only about 4 years old. I was told that when Zeroxez finish, your carpet would look like and smell new. I didn't get that. Thanks for your services.

Report a concern   December 4, 2020 — Rated 10 out of 10 by R.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Raymond was a kind, friendly and professional technician. We were very impressed.

Report a concern   December 4, 2020 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always wanted to try ZeroRez from watching Good Morning Texas on WFAA. Very glad
I did. So far, very happy I did. Jason or Jonathan did an awesome job and it looks great.
Have already given a thumbs up to several friends.

Report a concern   December 4, 2020 — Rated 10 out of 10 by Laura Wallace Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professionally handled in all ways and most importantly my carpets looked brand new clean when the tech finished his job.

Report a concern   December 4, 2020 — Rated 10 out of 10 by Patricia Green Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man that cleaned my carpet was very professional, polite, and knowledgeable! I am extremely pleased with the results and highly recommend Zerorez.


Privacy Policy