- Phone: (214) 372-5326
- Visit Website
based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technican did a poor job with cleaning my carpet.
After the cleaning, there were still coffee stains in carpet. The last time we had your service, no stains were seen after the cleaning.
Had a problem with the cleaning. When we tried to schedule a follow up visit, the first time they just did not call or show up. They rescheduled us 3-4 times. The right hand didn’t know what the left hand was doing. I lost my confidence in the company. I have used this company for years and I’ve always been satisfied but this was a very bad experience.
get carpets really clean.
I am very pleased with the results of my carpet cleaning & the way the technician worked without any hesitation to complete his work.
I know he had a problem finding my home because he was given the wrong address.
I also know I repeated my address several times since there is a street in Dallas with the same name. I live in Irving, not Dallas.
I want to complement D'Marcus on the care he took while he worked. My daughter & I are
very impressed with his job.
Thanks, I will & have recommended Zerorez to several of my Friends.
M.L. Devers
Prompt! Did a great job and very thorough! Would use him again!!
The technician was great. We had both carpets and tile done. He worked with us prior to starting to see what concerns we had. Took his time to make sure the job was done right the first time. Had us inspect the floors when he was done.
We have used Zerorez for years. They are the only one we have confidence in.
Jeremy was considerate, happy worker as he attended to the duct cleaning. I was surprised however when he told me that cleaning the vent louvers were additional cost....I had already been told the fan in the furnace was another 175 which I agreed to and it was done. It should not cost more to wipe down the louvers on each vent....and should be part of the 350...a damp rag onboard would do the job. I did bring that to Jeremy's attention and I managed to get 3 wiped down ,but wish he had asked if I wanted to do them all....I think I said that in passing but may not have been clear. The whole reason to contract with zr was because I saw dirt on the louvers and they should be cleaned without additional charge. I want you to ask J if he remembers cleaning the the middle bedroom duct across from the furnace door.
Love the Customer Service, attention to detail, and quick and easy booking of appointments.
Gets the carpet super clean
Service was great. Floor looks amazing
The cleaning process.
Very professional
The tech who came to clean was responsible, answered all of my questions.
Paul came back out and provided excellent service.
On time , courteous and efficient. Buck did a great job removing pet stains.
The technician did a great job getting the stain out. He listened to me and continued to treat until the stain was gone. Highly recommend.
Javonn was knowledgeable and friendly. He arrived on time and was courteous when coming in and out. He thoroughly explained each step, gave me the opportunity to see the before and after and made sure I was happy with the results. My home smells great and the carpets look like they were freshly installed.
Fast service.
Mario was great - I want him back next time!
Always good customer service and quality
Great peopkr
He did a good job & it didn't take very long. He was pleasant & knew what he was doing
The man who came to my house was very personable, professional, and did a great job. All my spots are gone. He was very fast and left my house cleaner than when he got there. Would use again.
Services are great. The technician was very polite. Not sure what the process is for getting spots out of carpeting but whatever they did it worked.
Good service and great results on the carpet cleaning!
My experience with zerorez was great. This was the first time I had carpet cleaning and I plan to schedule another cleaning next year. The guy who came out was very polite and helpful.
The carpet didn't seem to look much cleaner
My house smelled great after Zerorez was finished. The carpets looked good and were hardly damp. Thanks!
Service was performed efficiently and timely.