Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83470 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 17, 2020 — Rated 10 out of 10 by Elizabeth Brooks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very Professional and the technician was very nice . Answering all questions and concerns. Customer care center was pleasant as well . Carpet turned out nice

Report a concern   December 17, 2020 — Rated 6 out of 10 by D.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Carpet is still wet 20 hours later and still smells like dog urine. The guy was extremely nice and went over it twice, but it still smells.

Report a concern   December 17, 2020 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the carpet looked great and the service provider was great as well.

Report a concern   December 17, 2020 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look amazing and my shower looks brand new!! The technician was on time, explained what he would be doing and answered all of my questions. Definitely recommend Zerorez!! Pricing was very reasonable as well. Thank you Zerorez!

Report a concern   December 17, 2020 — Rated 10 out of 10 by A.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, knowledgeable staff, excellent service.

Report a concern   December 17, 2020 — Rated 2 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

While the tech was really nice, it was only after he arrived onsite and assessed that the items I had requested be cleaned were all natural fibers... meaning, they could only be steam cleaned AND the price doubled on some items!!! For steam cleaning???? Very disappointing and somewhat deceptive.

I booked the appointment online & none of the above info was relayed to me during the process. To pay $1100 for a sofa, chair, area rug & 3 runner rugs to be STEAM cleaned (aka hot water) is mind-blowing! Sadly, as my furniture was already all moved out of the way & his hoses already pulled into my house, I felt I didn’t have much choice but to proceed. But note to self...

Report a concern   December 17, 2020 — Rated 9 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fellow that came to clean my rug was very polite and professional. The rug, which had some really bad spots on it, looked great when he was done! The only thing was he said it would be dry in 2-3 hours and yet 8 hours later there were still a couple of damp spots. But no worries, I'm a happy customer!

Report a concern   December 17, 2020 — Rated 10 out of 10 by Judy Bronaugh Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Once again Zerorez did a great job cleaning our carpet! Michael was courteous, informative and efficient! Thank you!

Report a concern   December 17, 2020 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work

Report a concern   December 17, 2020 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was on time and removed a very tough stain on my couch.

Report a concern   December 17, 2020 — Rated 10 out of 10 by B.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

great job

Report a concern   December 16, 2020 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fred

Report a concern   December 16, 2020 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No residue to attract dirt. Makes carpet look new again.

Report a concern   December 16, 2020 — Rated 10 out of 10 by L.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work and courteous staff and technicians. Have used them twice previously and will use them again.

Report a concern   December 16, 2020 — Rated 10 out of 10 by A.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was amazing, honest and did a really great job. As always zerores did not disappoint me

Report a concern   December 16, 2020 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are very clean and not wet.

Report a concern   December 16, 2020 — Rated 10 out of 10 by S.M.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technitian and helper were polite and informative about all our questions and concerns. They did a great job and professionalism.
Thanks for tour hard work, the carpet looks really good.
Thanks

Report a concern   December 16, 2020 — Rated 10 out of 10 by Art Herritage Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service from start to finish!

Report a concern   December 16, 2020 — Rated 10 out of 10 by Cyndie Darling Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service tech was very polite and professional. The carpet was very clean and no chemical smell.

Report a concern   December 16, 2020 — Rated 2 out of 10 by J.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

It took three times of the same tech coming out and my floors are still not right. After the second time I was told that a supervisor would be coming out with the tech, that didn't happen. To say I'm disappointed is an understatement. I've wasted too much time and mone. I will not use Zerorez again. You would think after the 2nd time, a supervisor would come out and take a look at things or just refund me.

Report a concern   December 16, 2020 — Rated 10 out of 10 by Paula Lombardo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My kitchen tile looks like brand new!

Report a concern   December 16, 2020 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick and efficient

Report a concern   December 16, 2020 — Rated 9 out of 10 by Larry Buck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We had Zerorez clean pew cushions in our church which haven't been cleaned in 20 years. While some faded spots till show the stains were removed and they appear to be cleaner and brighter.

Report a concern   December 16, 2020 — Rated 10 out of 10 by Cecelia Levings Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean steam no chemicals

Report a concern   December 16, 2020 — Rated 10 out of 10 by B.L.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional. Great service. On time. Met all of my expectations.

Report a concern   December 16, 2020 — Rated 8 out of 10 by E.O. Zerorez Dallas/Ft. Worth
What could we do to improve?

The young man who cleaned our carpet and rug was very kind and respectful. Great service there! He said he could get the stains out, but they are still there. $150 for the rug to still be stained. I understand that sometimes they cannot get them out, but that’s a lot of money to figure that out.

Report a concern   December 16, 2020 — Rated 0 out of 10 by M.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Never showed back up on Friday to reclean my sofa after leaving it with massive black stains all over it.

Report a concern   December 16, 2020 — Rated 8 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

Good job.

Report a concern   December 16, 2020 — Rated 10 out of 10 by Dottie Stewart Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it is high pressure water cleaning, rather than soap that leaves residue on the carpeting.

Report a concern   December 15, 2020 — Rated 10 out of 10 by Terell Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet look brand new and they are really clea. The process was easy. Thanks for everything


Privacy Policy