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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great service - very professional - on time
Very efficient! Tech was in & out in about an hour!
Excellent results. I have already recommended your services to others. It would be nice if you offered another person to move furniture for impaired seniors like me. I had to get my out of town children to come do that part. The one man you sent was very nice and did great working the machine. No complaints. My carpet looks like new!
The product that you use is wonderful. The person that cleaned my rug was courteous and informative.
I love the Efficacy and how clean my carpet is when finished. I also love the reliability & prestige and honesty.. that Zero Rez .. shows.
Thanks. Zerorez!! 😃
Ms. L. Williams
Collin our tech was on time & very professional. He explained the process and performed his job very well.
Great service, job well done.
The Tech was great! He did a walkthrough with me, so I could show him each room and any that needed special attention. He then did a follow up to advise me on the state of each carpeted room and provided suggestions to maintain them.
Loved his professionalism
You need 10 more like him!
Very good customer service and digital communication. The service person was extremely polite and helpful.
Professional and courteous.
The technician was great and very professional, took time to answer my questions and explain everything to me, I was very happy when he left because the main room I was concerned about looked great, however, as the day went on, the tile that had been treated dried with some large sticky spots on it and looked very dull , to the point that I cleaned it myself with a rag and got the shine back. Also, the rug we had cleaned dried with a dingy look to it. I cleaned part of the rug myself with a hand held cleaner and lightened it back to the original color considerably. I tried Zerorez because I liked the no chemical idea, but I don’t feel like it cleaned well at all. Again, no complaints about the technician, I gave a great Facebook review and I don’t plan to change it, but since I got his request I wanted to give my honest feedback. Thank you
Always pleased with the results and my carpet is old. Attendant very pleasant.
Excellent service, on time, quality work, highly informed techs! Every time you all over deliver!
No harsh chemicals used. Friendly technician, like Lakeem. Prompt. Knowledgeable.
Justin G., our tech, was informative, thorough, and professional. He laid out recommendations and options, and then did a great job of cleaning our carpet and tile. They look brand new!
I called on Dec 15 and made an appointment for Thursday, Dec. 17, 2020,to have tile and bamboo floors cleaned (about a 2600 sq ft house). I was given an arrival window from 1:00 pm to 3:00 pm on Thursday. The morning of Dec. 17, I spent approximately three hours moving many boxes of books, paintings, vinyl LPs, some furniture, and many other items to the back patio, I even vacuumed the entire house, even though that was not required. (Most of the furniture will not be moved into the house until January 2021). That afternoon, Dec. 17, at 3:04 pm, I called to see why no tech had arrived. I was told that the tech who was trained to clean tile and hardwood was unable to come that day - I was never given a clear reason what had happened - something just didn't happen on Zerorez's end. I asked if someone was available to at least come and clean the tile floors, and was told they had no one available for just tile floors the rest of the day. The woman I spoke with told me someone should have called me. That did not happen.
I was furious and asked to speak to the manager. (I did not want to spend 2 - 3 hours to move things back into the house, and then have to do that on another day as well.) The manager obviously did not want to speak with me (and never did), but after the rep spoke with the manager, the rep told me that they had someone who could come between 4pm and 6 pm. Justin arrived about 5:30 pm. Imagine that! There really was someone available!
Justin was great: very professional, personable, and did a great job. I will now clean the wood floors myself, which I really do not want to do. I was told that I would receive a 20% discount - but I don't know if that happened. Justin mentioned that his instructions included pricing that was lower than standard pricing. I had measured the tile floors at approximately 708 sq. ft. - but I could have been off a bit. In any case, I didn't care about the discount - I was just ready to get this over with. I gave Justin a decent cash tip. (Earlier, I did apologize to the rep I spoke with for being so angry - I told her I knew none of this was her fault, but that she was in a job where she had to listen to irate customers like me.)
I used Zerorez in Nashville when I sold my house in Nashville in 2017 after my wife died from a brain tumor in 2016. I then retired Dec. 2019 and moved back to Texas. I chose Zerorez in Dallas because of the great experience I had with Zerorez in Nashville. If I ever have to have floors cleaned again, I will give another company a chance.
The thing you can do to make this right is to communicate with your future customers. Communication is probably the most important aspect of good customer service. I know all of us make mistakes, and things happen - we live in an imperfect world. That's life.
Regards,
Dr. Name removed
Mario C. Did a great job at getting older stains out of our sofa and our carpets (though only 7 months old) look like new.
Todd the technician was phenomenal. He did a spectacular job of cleaning the carpets in our home. They look so clean and fresh! Also, he was very professional, yet friendly. His overall demeanor and excellent work will keep us coming back to Zerorez for ALL of our carpet cleaning needs.
CJ did a great job! On time, clean and efficient.
carpets feel clean and soft again. Service tech was helpful and kind.
I like the professionalism in their technicians in their job and answering to to all questions. Also, I recommended to a neighbor of your cleaning service.
Respectful and job well done
The technician was on time, professional and explained everything he was doing and made sure I was pleased with the cleaning of the carpet in the home
Professional and cleaned very efficiently and throughly
Cleaning products exceptional. Courteous technicians.
House left sloppy, carpet dirty in some areas or completely missed. Would like a discount.
He came early, did a great job and was very professional.
I like everything about you guys. the service is exceptional.
Great job as always. Mr. Castillo is PERFECT at his craft. This is the second time we have used Zerorez and will continue to do so semiannually for maintenance of our carpet. He got rid of a long-term stain that had been in our house since we moved in 8 years ago. I thought it was a permanent stain. When we got a new dog, the flashing treatment really made a huge difference in getting rid of the pet odors. Again, great and fabulous job. Thank you so much! Dave
In one of my bedrooms you can actually see where the tech swept the cleaner and where he missed. I’d like it fixed