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based on 83948 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person that came out was very nice & DONE A GOOD JOB.
Our technician was great and did a wonderful job!
I think cost and the tech's willingness to help move furniture. My condo is pretty small. The hall counted as a 3rd room is VERY small. The stairs and hall should have just been combined as a room. The area rug cost $225 and it only took him 7 or 8 minutes to clean. So even after discounting the 3 rooms @ $99 the cleaning cost ~ $330. Probably $200 to $250 would have been fair. Also I had moved furniture to one side of the room so tech could clean entire side then I wanted to move everything over to the clean side so he could finish entire room. Tech wanted no part of helping move some VERY light furniture. I'm 60 years old and moved it easily but it
would have been nice to have some help. I've already had one hernia repaired and probably should not be lifting much but nothing was very heavy. The guy was polite but not very motivated.
The carpet was left to wet did not soak up the extra water took two days to dry out carpeting I have had zero razz six or eight times in the past and was happy with their service but this time you left the carpet too wet
Quick and efficient. No chemicals.
I like the concept of no residue left behind after cleaning and not using chemicals. I didn't give a 10 as the former owners of our house we just bought had dogs and there was a good bit of dog hair still on the carpet after cleaning. I realize this is partially my fault for not vacuuming more thoroughly before the cleaning (especially the stairs) but also didn't leave me with the feeling the carpet was thoroughly clean.
This tech was great and even did our runners without being asked. Would use again for sure!
One of the best experiences ever. Cesar was awesome explaining what he was finding and what he would do to address the issues. He also was the funniest individual we have dealt with. That personalized the experience. We still have the scent of pet dander but it is not as prevalent.
Technician was very knowledgeable about the products and services that Zerorez has to offer their clients.
On time. Great job and excellent people!
The service technician was very professional and worked efficiently to finish in a timely manner
The technician was wonderful. He was knowledgeable, professional, and helpful. Our carpets look great.
Darwin was very professional, was very knowledgeable about the carpet cleaning process!
My carpets look great!
I got my sectional cleaned... I was quoted 250 then told it was over sized when they got here and added extra to it. That’s fine , if it could make my couch look better, but still had many stains and looks the same as before...: I didn’t feel it was any cleaner.
Nick did a great, careful job and I would have him back!!!
Great service, no chemicals and carpet always looks great!
The tech guy was right on time, very friendly, and knowledgible about the product.
Cleans well without chemicals and dries quickly. Got stains out that I didn't think would come out. Don't have to replace the carpet now!
We had previously used your services.
Very professional and great results.
its not that you disappointed me...i had expected to have my carpets cleaned for the coupon price...not knowing that you charge for "spots"...I assumed this came with the carpet cleaning. the coupon was for 3 rooms and 4 room free... I didnt have 4 rooms and wanted the 3 rooms cleaned and pathways in two other Bedrooms only...Everything was an additional cost...ending up costing over 300. including a 15.00 tip my husband gave to the employee.
I just didnt expect to pay for spots and the expense..
Name removed
Carpets looked brand new after
Carpet in main bedroom still has a smell.. did not seem to get clean.
Easy to schedule service and it works well
Good job
My carpet is really clean and the dirt does not come back as soon as the carpet dries, as though it was never cleaned in the first place. I love Zerorez!
Tech knew what he was doing. Did not leave carpet soaking wet!
Easy and quick
good customer service
No chemicals used