Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83470 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 22, 2021 — Rated 10 out of 10 by D.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet guy was very friendly and helpful. He was also very knowledgeable.

Report a concern   January 22, 2021 — Rated 10 out of 10 by Lisa Faast Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Always great results with great employees.

Report a concern   January 22, 2021 — Rated 10 out of 10 by G.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service tech was most likeable; he explained all the services available such as pet..animal..protection on carpet, tile cleaning, what to expect and how to protect our carpet better..

Report a concern   January 21, 2021 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Associate worked with me did a very good job

Report a concern   January 21, 2021 — Rated 10 out of 10 by D.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They are natural produces and the service given by employees is exceptionally efficient and professional.

Report a concern   January 21, 2021 — Rated 10 out of 10 by S.B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario did an incredible job. We highly recommend him.
One thing that was missed is an ottoman that we was to clean and sitting beside the love seat
and we didn't pay any attention to it till after he left. Mario was showing the love seat that looked remarkable and just overlooked the ottoman.
If you would have him come by and do this we will share your company with several neighbors.

Report a concern   January 21, 2021 — Rated 10 out of 10 by Alyssa Prescott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was friendly, helpful and efficient. Thanks!

Report a concern   January 21, 2021 — Rated 10 out of 10 by R.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great experience! They communicated arrival time well and the process was quick and professional. Carpet looks great!

Report a concern   January 21, 2021 — Rated 9 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets are clean

Report a concern   January 20, 2021 — Rated 10 out of 10 by Milagros Delgado Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet smells clean, its soft and it dried pretty fast.

Report a concern   January 20, 2021 — Rated 10 out of 10 by Martha Roos Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I can just say - they are the best.

Professional, on time, doing a greater then great job and super friendly.

I give them the best recommendation - try them, you will not be disappointed.

Mats

Report a concern   January 20, 2021 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

John did an excellent job for us.

Report a concern   January 20, 2021 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was nice and very professional. I will definitely use Zerorez again.

Thanks!

Report a concern   January 20, 2021 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great technician, carpets look great.

Report a concern   January 20, 2021 — Rated 7 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What could we do to improve?

Duct cleaning tech was initially sent out with second-line equipment, even though we purchased the premium package. Thus necessitated a reschedule, which moved tge duct cleaning AFTER the floor cleaning (which wasn’t what we wanted). The duct work ended up being top-notch, though, and Raymond’s professional attitude and diligence were also top-notch.

The floor cleaning tech, Fred, arrived two hours late. He was very professional and polite, and he worked very hard to finish, but because of the late hour (nearly 10 pm), he and I both failed to carefully inspect his shower-cleaning work. Consequently, the showers were not as clean as we had hoped for $250 a pop.

Overall, about $3,000 for inauspicious starts to both appointments and a bit less than top-of-the-line work on the showers.

Report a concern   January 20, 2021 — Rated 10 out of 10 by Don Jacobs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Mario for years and he told me he went to work for your company and explained to me the difference about the cleaning chemicals and process my wife and I could really see the difference in our carpets and we have two dogs that have accidents and the difference was amazing . We will be using Zerorez from now on instead of Stanleysteamer

Report a concern   January 20, 2021 — Rated 10 out of 10 by E.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   January 20, 2021 — Rated 10 out of 10 by N.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service has always been exceptional and my technician was very knowledgeable, warm, and friendly. He answered all of my questions thoroughly and did a fantastic job.

Report a concern   January 20, 2021 — Rated 10 out of 10 by M.C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet is always so clean.

Report a concern   January 20, 2021 — Rated 5 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Prices are too high. I was quoted, over the phone, $124 for the three room special (99.00) and additional charges (24.00) for protection.

When the tech finished, the bill quoted exceeded $200.00. I still haven't received a copy of my receipt, although I canceled enough to bring the bill down below $200.00.

Report a concern   January 20, 2021 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Technician!

Report a concern   January 20, 2021 — Rated 10 out of 10 by Carol Alexander Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech worked very efficient and explained all the products to me! He is definitely an asset to the company! Very easy to schedule appointment online and they confirm the appointment the day before. I will use them again because there was no lingering cleaner smell to deal with! Very happy with the service they preformed.

Report a concern   January 19, 2021 — Rated 10 out of 10 by E.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Super friendly, professional, and knowledgeable technician (Michael). Job very well done. Exactly as advertised.

Report a concern   January 19, 2021 — Rated 10 out of 10 by Kelly Neville Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, reliable, and easy pay process!

Report a concern   January 19, 2021 — Rated 10 out of 10 by Sharyn Miller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent in all ways. Easy to schedule, Timely arrival by the employee, very careful in his movements in the house. Protected the corners and carried the hoses instead of dragging them. Kept me informed as to what he was doing. Very professional.

Report a concern   January 19, 2021 — Rated 10 out of 10 by B.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy did a great job and so did his partner

Report a concern   January 19, 2021 — Rated 10 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was very pleased with the young man who did the job for us at 1326 Azalia Bend.
Did a great job with a good attitude.

Report a concern   January 19, 2021 — Rated 9 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You don’t use soap. Your method gets my carpets very clean.

Report a concern   January 19, 2021 — Rated 8 out of 10 by B.H.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Raymond was very knowledgeable and respectful of the house. He answered my questions thoroughly and completely. The only thing that would have improved it would have been if he had some assistance. Three units seemed to be a larger job and assistance would likely have sped up the process. Despite the amount of time which was a little longer than I had expected, I was appreciative of the work that was done.

Report a concern   January 19, 2021 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, very professional, got done within a reasoanable time


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