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based on 83470 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Did what was promised.
Respectful of my home & things.
Professor.
Left my carpets in awesome shape
I have been a loyal customer with semi-annual cleanings for over ten years. I have usually been more than pleased with the service. If/when a technician is less than wonderful, the experience can be less than what it usually is. This time was one of those, but I will try again next year because I know zerorez is the only process I would trust my carpets to.
No chemicals.
Great service. My rep was Edwin. He was 9n time, knowledgeable and pleasant. Pricing was very good.
Highly recommend.
The rep did a great job
Excellent, stains all gone!!
Professional service, good resolution of a minor re-clean issue and good customer service.
Clean product and can remarkably tell the difference
Very professional staff. End result is excellent.
The experience was very thorough and efficient. Mario did an evaluation and explained the process and options.
They are amazing. I’ve used other carpet cleaning services in the past and the spot and stains reappear within a couple months. I would happily recommend their services.
Sanitizing of the carpet and swtain removal.
All! Biggest fan a Zerorez!
Did a great job! Efficient and timely.
Great customer service
price and good job
Carpets were very clean after service and techs were friendly and efficient.
I appreciate our service persons courtesy and businesslike manner. Zerorez always works hard to get the carpet clean.
Great service, no complaints at all!!
Always do a good
My floors look awesome. My technician Ken Beck was professional on time and his customer service was impeccable.
Cleans deeply
Great service
Excelente customer service. Carpet looks and feels clean. No residues
Good job
I have used Zerorez for several years and I value the professionalism and willing to keep me happy with great service.
Your company always does a lovely job cleaning the carpets but this time I had a couple of qualms.
First the billing. It was 3 rooms for $99. I have carpet in 2 rooms, both small compared to today’s norm, yet the tech charged me $30 for the hallway. I’ve never been charged for the hallway. It could have been considered a third room.
Second, when I was paying the invoice the 2 techs stood above me and suggested a tip if I so desired. The carpet was too wet to check so I had no idea if they deserved a tip and I’ve never been ask for a tip before. It was uncomfortable for me. Since the advertised rate was $99 for 3 rooms and the actual bill was $228.67 I felt I’d paid enough without tipping.
Pay your techs more so they don’t have to ask for a tip!
The technician was very friendly and did a great job on the carpets. He worked very quickly and gave detailed instructions for the carpet drying process after the carpets were cleaned. I would use the service again because I do not like the use of chemical cleaning agents for my family and pets.
We had our rugs cleaned and they came out wonderful. Todd was our rug cleaner and he was very professional and did a wonderful job. Would definitely recommend this company and Todd.