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based on 83373 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the friendly, professional service. I like that there is no residue that stays on my carpet to attract more dirt. 👍🏼
The special $99 offer did not actually turn out to be $99. It was deceptive advertising.
The person who arrived to do the cleaning immediately begin pitching an upgrade to the advertised plan as it apparently does not do the deep cleaning implied in the advertisement.
I found myself dealing with a high-pressure salesman.
What I found to be true of what he said was that it would take 24 hours for the carpet to dry and it was not hard and crusty. I was thankful that I did not have more rooms done as it would have made it difficult if not impossible to navigate around my home.
I did not find the cleaning process to significantly brighten or refresh my year and a half old carpets that does not see a lot of traffic from my wife and I, owning no pets.
All, in all we were disappointed with the service and the price point.
Professional, courteous and prompt.
My bedroom carpet could have been cleaner. I think the technician needs to go over spots better and I should not have to ask for it.
Jay was awesome, he explained that no harmful chemicals was being used and at the same time showed me how much dirt was being lifted from what I assumed to be somewhat cleaned carepets
The technician came to our home after hours and ensured the job would be completed as promised. We were so thankful and appreciative of Brandon!
No soap residue
I can't remember the name of who cleaned our carpet and sofa, but he was excellent. He reviewed everything I wanted before starting and did a beautiful job!
Prompt communication, very concise and efficient.
Pleasant service.
Brandon did a Great job!!! Very Good Customer Service too!!
The technician was on time and very pleasant, which was great. However, there are notable stains left both on our stairs and in one of the communal rooms. He was in and out quickly and very courteous, but when I went over the affected areas with our handheld carpet cleaner, I still got significant dirt out of the carpet in these areas. I wonder if he had taken a bit more time if the area would have been cleaner.
Fast and efficient
Appreciate showing up on time, being courteous and professional, explain what will be done etc.
Always happy with the results with carpet and vent cleaning. Also, use the coupons to make it more affordable. 😊
Very good work done.
The technician from Zeroez did a great job!! He explained what problem areas he would take care of and went right to work. He arrived during the time line we requested and finished up about an hour later. We’ll be calling again for another cleaning in the future!
The technician was courteous and professional. The carpets were cleaned well and am happy with the results.
Zero Rez is easy and quick to book, and the carpet cleaning is the best I’ve used
It is easy to book an appointment. The tech was very friendly and did not try to upsell. And most importantly, the carpets look great.
THE SERVICE MAN WAS GREAT. IM HAPPY!!
The work was on time and the product used has a fresh citrus smell
Julian, is full of knowledge and a great help to the customer to find out what treatment you need for your carpets.
Get the stains out the first time. Not leave carpet feeling crunchy.
Jay was prompt, cordial and very knowledgable about the services we needed. He called to let us know his ETA and texted us upon his arrival. He assessed the house and immediately started the process, completing the areas of concern in just about an hour. He provided clear care instructions and gave us some tips to treating the areas that were of concern. A great experience!
The person that came out was very professional and friendly and also did an awesome job.
The tech was great and very knowledgeable. The carpets were fluffy and bright again.
I am very pleased with our carpet cleaning over the weekend. I really like that the cleaning products are safe for kids and animals.
The products or top notch.very satisfied with everything. Service was fantastic it looks great. Very pleased
I think that Zerorez does a great job with cleaning my carpets. I have been using them for several years and am always satisfied. With this service, I was especially happy with the technician, Jesse, who was friendly, courteous, and professional.
Very quick snd easy sign up process and the overall outcome was spectacular!
No harsh chemicals or soap residue after cleaning.