Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 27, 2021 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The people in our home were so kind and professional. They worked so hard and had a great attitude the whole time.

Report a concern   March 27, 2021 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Consistently good people and good results

Report a concern   March 26, 2021 — Rated 9 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who did my air duct cleaning was outstanding, very professional and his clean up / communication with me was excellent. Would hire him in a minute for any type job.

Report a concern   March 26, 2021 — Rated 10 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The feel of the carpet after cleaning.

Report a concern   March 26, 2021 — Rated 10 out of 10 by Karen Harris Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I always use Zerorez. Their service technicians and the cleaning process is superior to any other!

Report a concern   March 26, 2021 — Rated 10 out of 10 by J.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Was pleased with the results & met our expectation.
Bobby was very pleasant and was great explaining before hand the additional treatment.

Report a concern   March 26, 2021 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality and professionalism.

Report a concern   March 26, 2021 — Rated 10 out of 10 by B.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service man was quick and on time. He did a great job and the carpets dried fairly quickly.

Report a concern   March 26, 2021 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   March 26, 2021 — Rated 10 out of 10 by T.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, no smell, honest about what could be fixed and what could not. Since our carpet is almost 20 years old. It looks very good.

Teresa Krieger

Report a concern   March 26, 2021 — Rated 5 out of 10 by N.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Several of the carpet stains didn’t improve much after drying, despite paying extra for flooding/vacuum extraction. Technician seemed to do his work fine, just not that happy with paying so much money and still ending up with some stains.

Report a concern   March 26, 2021 — Rated 9 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service. They show up as scheduled.

Report a concern   March 26, 2021 — Rated 0 out of 10 by J.A. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

First time ever to have carpet cleaned where there are huge spots still showing. Sp0tent almost $250 and this is not acceptable.

Report a concern   March 26, 2021 — Rated 8 out of 10 by D.L. Zerorez Dallas/Ft. Worth
What could we do to improve?

Run the fan/bower in the HVAC unit and clean up what ever debris spits out from what ever the airduct vacuum did not capture. We had debris come out each vent once our fan came on and it was an inconvience to have to clean up as we thought Zeroez equipment would have captured it.

Report a concern   March 26, 2021 — Rated 10 out of 10 by K.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on cleaning my carpets! Professional and courteous. Love the way my home looks thanks to Zerorez. You guys Rock!

Report a concern   March 26, 2021 — Rated 10 out of 10 by K.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule and the technician was exceptional. The results were quality and satisfying.

Report a concern   March 26, 2021 — Rated 10 out of 10 by Marigale Horton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looked great after treatment and not left too wet. I would suggest to ask home owner if they need any furniture moved.

Report a concern   March 26, 2021 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We absolutely LOVE Zerorez because twice now they have worked hard on urine issues with pets. Their FLASH product is beyond belief on carpets and their tech Mario will ALWAYS be our favorite. Call Zerorez today and you WILL SEE how great they are!!!

Report a concern   March 25, 2021 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt arrival and courteous service. He knew that there were pet stains on parts of the couch and he took the time needed to make it look 100% better.

Report a concern   March 25, 2021 — Rated 10 out of 10 by James Sherman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Have used other carpet cleaning companies over the years; but Zero Rez cleaned the carpets better any anyone else. Our carpets are over 16 years old; and some of the carpet looked like it was only 2-3 years old after you all steam cleaned them. Will use Zero Rez going forward.
Note: they were the highest priced; but you get the best cleaning to...sort of like you get what you pay for. Used them based on a recommendation from a realtor; so Kudos to you all. Keep up the great work. I think that as long as you hire top notch employees; you will always get top notch work. Thank YOU all.

Report a concern   March 25, 2021 — Rated 1 out of 10 by B.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Didn’t go by the quote you gave me over the phone.

Report a concern   March 25, 2021 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very great service

Report a concern   March 25, 2021 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Online appt are easy to navigate and service is usually available within a couple of days. No chemical, safe for pets and kids and every technician we’ve used has been so nice and very respectful of our property.

Report a concern   March 25, 2021 — Rated 10 out of 10 by Dennis York Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service & carpets look great

Report a concern   March 25, 2021 — Rated 10 out of 10 by Sara Duvall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician was super nice and explained all services clearly. I would definitely want him for the next cleaning.

Report a concern   March 25, 2021 — Rated 10 out of 10 by F.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech worked very hard and did a really good job cleaning our floors! Zerorez never disappoints!

Report a concern   March 25, 2021 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Water based cleaning

Report a concern   March 25, 2021 — Rated 8 out of 10 by M.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was great, "Buck". Thank you Buck.

Now, I made an appointment for 8am and no one called me the day before and then when I called at 10:45am I was told the tech would not be there until 1-5pm or 3-5pm I forget. Not good service from my perspective.

Report a concern   March 25, 2021 — Rated 10 out of 10 by Eileen Webb Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets look and feel great. The service was at the time planned and communications were excellent. Kadeem Walker did a fantastic job!

Report a concern   March 25, 2021 — Rated 7 out of 10 by I.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Your employees used to do a better job. Service had declined since I first used your service


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