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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person who came did a great job I watched him he got every inch, the problem is whatever cleaning solution you have. It was odorless so I couldn’t tell if it actually cleaned my couch. And within the very next day after drying, it smelled the way it did before the cleaning. That’s a very expensive service to not be able to tell a difference. I will never use this company because it’s your products not your employee which I could request someone else. I can’t request you to use products that clean. That’s expected. My couch is only one year old. No smokers. No stains. It’s a clean couch is great shape. Normal smell enough to prompt me to schedule with a company for a normal cleaning. Disappointed with this service. I will clean my own furniture and carpets myself from now on.
I used your service many times and have been happy with the results, however this time the technician worked on three bedrooms, a hallway and 13 steps and finish in about thirty minutes. That is the fastest I have ever had any carpet cleaning company work. The results were not what we had expected.
Every person i dealt with was courteous, prompt and efficient. Nick was careful with my furnishings and the carpets all look almost new and they are anything but! So, good work! Thanks!
Made my old couch and chair almost like new!
I like the Zerorrz process without the soapy products used by other services.
Problem already resolved with customer service
The person who did the service was great. The job he did was awesome too.
Your team member did a great job. He was friendly and professional. The price was a too steep for me to use your service often. I plan on scheduling at least once a year.
On time. No heavy perfume smell.
Our guy, Todd Edwards was amazing. He was very kind to my elderly father who kept telling stories. He listened with empathy and also took pride in his work.
He was able to get sole marks off the carpet.
Thank you!!
Your process was startling. I'd already cleaned my carpet with a Rug Doctor machine but wasn't happy with the patchwork effect of leftover dirt that I just couldn't get up. Y'all came in and just sucked everything clean. I could see how much cleaner it was after just one pass with the vacuum head. In and out (3 rooms) in an hour.
Carpets look great, and dried super fast. No weird residue left over either.
Kind and helpful technician. Stains I didn’t think would come out came out.
Very polite and professional staff. We will use ZEROREZ again.
Zerorez is my go-to carpet cleaning company! They do a great job of explaining what they will be doing, the carpets are so clean without leaving a residue and the technicians are always professional and friendly. Jacob was great! Highly recommend this company if you need your carpets cleaned!
The young man who did our cleaning did an outstanding job!!
This guy impressed me! Very professional and detailed
Wbap
you always do a good job.
My main reason for calling was to have a couple rugs cleaned......the price was way too much so only had one done. It looks the same...dirty and smells the same can't tell a difference.
Quick, efficient, really kind tech, even helped us move a couple of pieces of furniture out of the way! And our carpet is SO clean. Would definitely recommend.
Employee who came out was great
Already recommended y’all to my girlfriends. Like the fact that you use no soap or detergent of any k8nd.
I had the 3 deal room special only wanted 2 rooms and a hall which had been cleaned multiple times b4 with no issues the technician tried to upset one room to make it 1.50 a foot or he would not do it. Well I had him clean the hall only. And leave still had to.pay for full price. I have never had this before called in and they.backed the technician I have been customer for MANY YEARS idk if I still will be. They had just cleaned that same room march 3rd without increasing the price. I will not have this technician backing my home . He had only been with them 4 months
Great, professional and quick work.
The technician was very polite and knew his job. Did a great job on the carpet.
Friendly and fast service
Cleaning technician was very informative and explained everything prior to starting the work. He was very professional and asked questions regarding any stains and was sure to point out anything that he saw or smelled as a concern. He also provided me with a solid estimate on treatment of my carpets after stains were addressed. I will continue to use Zerorez in my home and will absolutely recommend Zerorez to family & friends.
Seems the spots we needed cleaning didn't come out.
I liked the service man, he could answer all my questions. He did a very good job.
My husband came in and said it smelled wet - he didn't even know we had the carpets cleaned. I had fans going and had the AC fan on not auto. Not sure how that could be rectified. I do feel that it was expensive and hopefully will see that it stays clean. You have taught your people to upsell well. They technicians were nice and friendly.