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based on 83465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything
results with zerorez are always amazing...customer service outstanding...loved the guy on this last call...kudos to him and his hard work :-)
Service was great!
No chemicals
Torro was very helpful and I would differently Use this service again
The process is effective and the technician was helpful.
The extra cost to treat pet stains is high but seemed worth it. Ended up not drying and we’re on day 3 and smells worst than before.
What’s done is done
It did a very good job we're on task I'm very friendly and he represented the company yes I will recommend this company to anyone very good he did a very good job thank you so much and I am scheduled my apartment again next month thank youg
Yet again, you guys outdone yourselves!!! What a fantastic job completed by Caesar - on time, personable, friendly, knowledgeable and cheerful.
I left to do one errand came back and he was almost done!!
The carpets came out so good, especially since their was soot from the fireplace in several places, where one of my dogs got some on her paws 😡🤬😡🤣
I was very pleased with the final outcome will be calling on Caesar in 6 months time.
The man was very knowledgeable and had good customer service.
It was quick and made our carpet look new again.
Excellent prompt service. We are very pleased. Tech was very polite, courteous and professional! Initial call in to your service center to request service was excellent as well. Wish there were more companies out there like yours in other trades.
Fast service and the result exceeded my expectations.
The tech was courteous & explanatory. The results were good and price was reasonable.
The technician was quick, thorough in explaining options and carpet looks good as new!
We know Zerorez will do a fantastic job of cleaning our carpets. We've used you a few times over the years and have yet to be disappointed. I recommended you to our daughter and she feels the same way. Years ago, we used another carpet cleaning company and were so disappointed. That was when we were told about Zerorez. I would never use another carpet cleaning company.
We have a dog and feel completely safe about letting him walk on the carpet after it's been treated knowing your product is pet safe.
Tech was able to get out stains that other cleaners left behind.
Darwin, as always, did amazing an consistently has provided exceptional customer service for 10 years. I can't say enough positive things about him. He does great work and represents your company exceptionally well. However, the big surprise to me was the exceptional experience I received from the call center rep who made my appointment. For the last few years, I got used to receiving TERRIBLE customer service from the call center. I was pleasantly shocked this time as the rep was friendly, polite, helpful and actually cared about what I wanted. I don't know his name but I'd like to tell him that he brightened my day and provided his customer with a great experience. He set the bar high again for the next time that I call.
Your techs are so kind and professional! My carpet always looks great when they leave, and they are upfront if they can't get something completely clean.
He was very professional and did an excellent job! I already have recommend to my brother and he is booked for an appointment this week.
My only feedback is dry time. We were told 5-6 hours over the phone and with our technician. However, it was over 12-6, and some parts (now almost 48 hours out) are still not dry. They were parts he had to do more of a deep clean due to a pet stain, but just something you might want to alert future customers too.
did a great job. Arrived later than what was told but quality work
Michael Rameriz did a great job for my wet rug.
Wasn’t crazy about going from a window of time but not really knowing the expected time to the guy calling 30 min ahead of time. The service was supremely fast, the guy who came out was very nice, and I thought he had done a great job but upon writing this review, I just checked and the smell remains which is unfortunate for the price that I paid to remove it.
The TECH was very confrontational from the time he walked into the time he left.
I know what service I chose and he argued it, I’m in sales and that’s not how you handle that situation. I would’ve immediately called the office and had it corrected since that special was still in February.
After only 33 minutes of cleaning, he was bragging about the hair and dirt he pulled up ( I get that with my Bissell ). I told him it still looked and smelled bad. He again argued and said I had contractor grade carpet, very rude. I said the smell is still here, and he replied no it may just either be left over smell or on the walls.
I want a refund and at this point will NEVER do business with your group again.
Very courteous technician, very professional cleaning process.
Professional and courteous service.
Carpets look like new again!
I like the product and the technicians are always super friendly and professional. Great value!
Tech was great friendly and professional. Did a thorough job!