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based on 83467 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No soap products used - AND - they don’t impact the homeowner’s water line; therefore no impact to the water bill.
Great job! Carpet looks great and job was completed in a timely manner!
Clean
Service techs are knowledgeable and very friendly and helpful. House is so fresh and clean afterwards.
The cleaning worked. My tech was excellent.
It works well for me
Techs are always knowledgeable and friendly.
Darwin was very professional and did an excellent job. We've uses Zerorez for years and our carpets are like brand new. Thank you.
Great service and with your method my carpets stay looking good longer!
The Tech was amazing and extremely diligent as well as communicative!
Stains didn't come out and still very noticable. It's one thing to have a green non toxic cleaning product for less exposure to. Chemicals, but there is a time and a place for other stuff... especially when your greener products don't work. Sometimes its necessary to use something more harsh to get the job done. There were walk patterns and a couple coffee stains that were not removed by your cleaner. Not real happy with the quality.
Friendly people and job well done
I am so disappointed in the quality and professionalism of the service done last week. I ordered protectant spray that was not performed (the service agent said it didn't exist). The pet treatment was only performed in a small area that was not the worst stain and also was ineffective. The carpets really didn't look cleaner overall or smell any different. Furthermore, big streaks were left in the carpet. It seemed when the service agent was doing his work that he had to stop and start as if his equipment wasn't working properly. I had scheduled this appointment at 3:30-5:30 as I am at work during the day. However, he showed up two hours early so noone was able to let him in. I am so disappointed in this service that I don't feel as though it warranted moving the furniture to do it. I could've used a home cleaner and gotten the same result!
great tech
On time
Efficient
Carpets look great
your technician was so good and helpful
WOW! I am amazed how clean the carpets are. One in particular I have had cleaned several times and never has it been this clean since I began trying years ago.
I am going to highly recommend you guys to our McKinney Historic Neighborhood Association!
ALSO...the man, Fabian, that did our work was very kind, friendly, and informative. I am giving him extra service "brownie points!"
I have to be very selective in how I spend my money and this was definitely very well spent.
Very happy I saw you on Channel 8.
Nina Dowell Ringley
got stains out and good price
The guy was great and found some places where my dog had urinated. He took care of the issues.
Thank you.
Raymond was great! Very respectful and worked efficiently. I would definitely have him back.
Very Courteous carpet tech that spent his time to explain and did a good job for us. Made 10 yr old carpet look like we have a few more years in it.
Great customer service. The technician arrived on time, explained the processed thoroughly, and did a meticulous job. I'll definitely be using Zerorez again in the future.
What a great experience! Wonderful communication from start to finish! Technicians were so friendly and professional. They explained everything before and after. They were timely & quick but thorough. My carpets looked great, the house smelled fresh and my tile grout looked amazing. Oh, and at a great price too! Will definitely recommend and will use again!
I appreciate the professionalism and knowledge of my technician and have specifically asked for him. He did a fantastic job.
The technician was outstanding! He was polite, offering to move furniture, and friendly. He and my husband hit it off! Everything is so clean and there is no odor or residue. We will call again.
Very professional and efficient! Extremely pleased!
On time and did a great job!
Very professional and did a great job cleaning our rugs!
We had a great experience with ZeroRez! I was able to schedule an appointment online quickly & simply. Cesar was very knowledgeable, helpful, & friendly. He made our carpets, rugs & couch shine. The rug in our living room looked even better than when we got it. Zerorez will be a part of our regular home maintenance from now on! Thank you!