- Phone: (214) 372-5326
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based on 84477 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Don’t get me wrong, I love Zerorez, however this guy you sent out ,Joe, doesn’t have any people skills and I wanted to punch him. But I don’t do that so I let him continue. It takes a lot to make me mad, but he treated me like I never had this done before the way I told him. Every time you come out you have charged my dining room / living room as one because it’s so small. This guy made it into a massive production and began to mansplain to me about 4 to 5 times why I can’t do this. Then he charged me a ton to do the hall which is tiny. He was also very fast, and I’ve never had it done that quickly. It makes me wonder if he even did it right. I love the service I’ve had in the past, but please don’t send this guy to my house again. I’ll just tell him to go home. He’s very frustrating to work with!
Easy to ask questions and set up service using text. Nelson was an excellent technician.
The tech listened to the issues and made sure they were all addressed.
Thorough and efficient job cleaning—very friendly and helpful. Thank you!
Reasonable prices, quality workmanship. Good customer service, also.
Cleaned spots on carpet and improved look of high-traffic areas
Clayton was excellent he made sure I was satisfied with the work before leaving
My carpet was damaged. I’m waiting to see what the company is going to do to mitigate the damages.
Excellent
No residue left in carpet
Super fast! Our tech did an awesome job!!!!!
Thank you!!!!!
Out technician, Terry T., was exceptional! Our carpet had not been cleaned for quite some time and had several pet stains in need of treatment. The carpet is light beige in color so any dirt in addition to pet stains shows up easily. Terry did a superb job of cleaning the carpet, and we were very pleased. We plan to use Zerorez again!
Our technician was very friendly and knowledgeable! Our carpets came out very clean - even a couple of pet and food stains!
Pleased with one that came. Did as good as he could, but not all spots would come out. Fast and efficient
Friendly staff , easy to book online!!, small arrival window . The gentleman who cleaned was very respectful and did a great job.
Good fast service!!
This is one of the best if not The Best company in the metroplex and we have had a couple. Our technician was at our house on time which was a surprise. Once he explained everything that he was going to do and asked if there were any issues with the carpet that needed special attention and of course there was a spot in my daughter room that she had spilled a smoothie. And all of that came up and after he was done he walked us through to make sure that we were satisfy with his work . Our carpet hasn’t looked that good since we moved in . Very happy and satisfied and so is my wife happy wife happy life for me all thanks to Javier and the hat was a nice touch will be calling again and spreading the word about Zerorez.
Efficient and professionally cleaned
Nice company and got some great advice about the tile and floor. Thank you.
Service was wonderful- technician was very helpful, efficient and thorough!!
My Appointment was Friday between 1 and 3 you called me to tell me that your service van broke down. ( I know you have more than one van I told you i had taken the day off work and had hired people to come move all of my furniture so you could do your Cleaning. That you needed to get someone out here. No one ever showed up as i waiting until 5:00 Called back and a customer service rep. Booked me an appointment for Saturday Between 8 and 10. You all called me again and told me that an employee called in sick and you had to cancel my appointment. I got rather upset by this and explained roughly that you already cancelled my appointment the day before and you were already past the appointment time. then i was told me appointment was now scheduled for between 4 and 6 PM. and after about 5 minutes on old the gentlemen told me that he was going to have to cancel my 4 to 6 appointment because you did not have anyone to provide the service at that time.. Next he gave me an appointment between 11-1pm 25 minutes later i get a text telling me my appointment was rescheduled to 1-3 pm. Just over the for mentioned LACK of service is enough for me to never want to do business with your company every again. Now the service teach arrives and I unload on him. I am fuming and i am upset. He tells me that he is getting off at noon today because you all were very slow. (Techs are getting off because of being slow yet you tried to cancel my Appointment) Then he showed me in is work order list where i was bumped from my 8-10am appointment so he could go to Benbrook and do another customer house that you also skipped the day before.. I am about to Blow my top now. Then to top it all off. The tech explains to me that starting Monday 5/3/2021 the Carrolton office is no longer going to be servicing Fort Worth any longer that there is a NEW office opening up. SO this tells me of course you don't care about the customers in Fort Worth because we are not going to be your PROMBLEM anymore and this is only affecting an new offices and the new office sales.
What i have learned from this appointment is.
1- it is Zerorez policy to LIE to the customers.
2- Zerorez has no respect for there customers time.
3- Customers are nothing but an inconvenience to ZEROREZ
4- Zerorez has no issue screwing over offices under the same corporate name.
I am guessing this is going to fall on deaf ears but I’ll just take that as par for the course from Zerorez, And know the Employee that was here I gave him my name and business card and let him know that if he got any repercussions to call me. And i would assist him in anyway actions he needed to take against ZeroRez. Because the service tech is the only one that cared about the service and the customer (ME) I have Zerorez exclusively over the last 10 years. But that is a thing of the past.
First name removed A Last name removed
Phone number removed
When I saw the technician bringing in all the heavy equipment, i.e. the large brush, and the small yellow/orange things to go around the corners, I thought to myself, this is better than the commercial I saw on TV.
When the technician got through with the brushing, my carpet looked as though he had run the carpet cleaner. Then I was able to see the collection of hair and fibers he had collected just by brushing. Whew! what a procedure.
My neighbors was quite noisy. Twice they can out of looked across the street and pointed, I was watching through the blinds.
Good Job done!!
The technician, Cesar, was very friendly, knowledgeable, and good.
Your worker was polite and did a very nice job. He arrived on time and did not stop until the job was done. I would recommend him highly to anyone needing a carpet cleaned. My carpets look like they did when I first moved into my house. Well done!
No aroma, carpets well cleaned well and professionalism of worker(Edwin was wonderful!)
The technician was very thorough and even went back and redid some spots that weren't fully removed
Did a good job!
No residue left after the cleaning.
They were on time and very professional
The call center is terrible!!! They take forever to answer if at all.
The timing of the service was way off and not at all satisfied with the cleanliness of the carpets. Would not recommend.
Jeremy, one of the carpet cleaner guys, was very kind and helpful but he did not have adequate help for the job it was too big for just one person and an incompetent trainee.
I will be calling another service to redo the carpets