Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83461 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 27, 2021 — Rated 10 out of 10 by Sam Walker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Todd was friendly and professional! Awesome and quick service.

Report a concern   February 27, 2021 — Rated 10 out of 10 by G.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Personnel was professional, polite, and personable and the carpets look great..
Thank you

Report a concern   February 27, 2021 — Rated 10 out of 10 by Lake Neal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals and it makes the carpet looks brand new again. The service is wonderful the technicians that come out to clean the carpet was very pleasant , kind and professional .He made sure we are satisfied before he left.

Report a concern   February 27, 2021 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, quick and sofa looks like new again.

Report a concern   February 27, 2021 — Rated 5 out of 10 by J.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician was nice. He was in and out in about an hour. I paid extra for two rooms to have the bio done due to pet stains and it doesn’t seem to have worked in my master bedroom. The smell is still there and I have used my spot bot machine and it has pulled up so much. This was the main reason for the service was to take care of my master bedroom.

Report a concern   February 27, 2021 — Rated 10 out of 10 by Audrey Carter Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I called on Friday for rates and really needed the work done ASAP! They made it work for me that same afternoon. The floors look great and we were pleased. Thank you.

Report a concern   February 27, 2021 — Rated 10 out of 10 by T.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was very pleased with the service I received, as usual. The technician actually arrived a little ahead of schedule, which worked with my schedule. He did an excellent job, very professional and my carpets look great! I would and do recommend Zerorez to my family and friends every chance I get.

Report a concern   February 27, 2021 — Rated 0 out of 10 by S.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet doesn’t look any different in the traffic areas.

Report a concern   February 26, 2021 — Rated 10 out of 10 by Eric Autry Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Experience! I have used ZeroRez many times for carpet cleaning and always had a great experience. Carpets clean and looking new!!

Report a concern   February 26, 2021 — Rated 4 out of 10 by C.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My kitchen rug didn’t get clean. It had spots and needed more treatment than what it got.

Report a concern   February 26, 2021 — Rated 10 out of 10 by M.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, quality work, efficient.

Report a concern   February 26, 2021 — Rated 10 out of 10 by Lori Saenz Saenz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve had Zerorez clean my carpets regularly for the last several years. It makes me feel like my house is cleaner once the carpets have been cleaned. They have helped me keep my 14 year old carpet stay in great shape.

Report a concern   February 26, 2021 — Rated 10 out of 10 by Scott Hays Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service. Fantastic job on the carpet! Will
Definitely use again in the future!!

Report a concern   February 26, 2021 — Rated 10 out of 10 by Renee Nelson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby and Fred were great! They were both professional, kind and respectful. We were very pleased with their workmanship.

Report a concern   February 26, 2021 — Rated 5 out of 10 by L.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The tech was awesome but the next day the carpet smelled worse. The rooms without pet odor now smell like dirty water. The room with pet odor is much worse now, and I’m so disappointed in the outcome but the tech has great service. I even upgraded to an extra $110 and tipped the tech $15 because it smelled so great and citrusy right after. It lasted less than a day unfortunately.

Report a concern   February 26, 2021 — Rated 10 out of 10 by Tony Murawski Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You sent a good technician named Marcus.

Marcus did a good job and we plan to call you back in 6 months, so Marcus can re-clean our carpet.

So far so good.

Thank you

Report a concern   February 26, 2021 — Rated 3 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

bill for services was way to high

Report a concern   February 26, 2021 — Rated 10 out of 10 by C.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We are please with the service and timeliness of available appointments.

Report a concern   February 26, 2021 — Rated 10 out of 10 by D.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good service on Healthway Filter, if much delayed due to ordering backlog.

Report a concern   February 26, 2021 — Rated 10 out of 10 by Marcos Hernandez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, professional, economical.

Report a concern   February 25, 2021 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional and courteous.

Report a concern   February 25, 2021 — Rated 10 out of 10 by Becky Balsamo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets went from pretty dirty to very clean. Nick was professional, efficient and friendly.

Becky Balsamo

Report a concern   February 25, 2021 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really liked having Mario.

Report a concern   February 25, 2021 — Rated 8 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Would make me feel better about an $800 tile cleaning/grout sealing job if both of the technicians wore shoe coverings. Nothing like paying all that money and seeing dirty shoe prints all over my bathroom floor. One wore them all the time....one wore them occasionally. Would be great if they were required to wear them all the time in another persons home.

Report a concern   February 25, 2021 — Rated 10 out of 10 by C.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was on time, very polite and efficient, yet thorough. Carpets were dry within expected time frame.

Report a concern   February 25, 2021 — Rated 10 out of 10 by Craig Stanton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician that completed the cleaning of the tiles and grout did a great job.

Report a concern   February 25, 2021 — Rated 10 out of 10 by L.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech was great friendly and professional. Did a thorough job!

Report a concern   February 25, 2021 — Rated 10 out of 10 by C.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything

Report a concern   February 25, 2021 — Rated 10 out of 10 by Robin Martinez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

results with zerorez are always amazing...customer service outstanding...loved the guy on this last call...kudos to him and his hard work :-)

Report a concern   February 25, 2021 — Rated 10 out of 10 by MArie Nusbaum Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was great!


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