Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83460 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 24, 2021 — Rated 0 out of 10 by R.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Problem already resolved with customer service

Report a concern   March 24, 2021 — Rated 10 out of 10 by Keith Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person who did the service was great. The job he did was awesome too.

Report a concern   March 24, 2021 — Rated 10 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your team member did a great job. He was friendly and professional. The price was a too steep for me to use your service often. I plan on scheduling at least once a year.

Report a concern   March 24, 2021 — Rated 10 out of 10 by Dena Kaye-Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time. No heavy perfume smell.
Our guy, Todd Edwards was amazing. He was very kind to my elderly father who kept telling stories. He listened with empathy and also took pride in his work.
He was able to get sole marks off the carpet.

Thank you!!

Report a concern   March 24, 2021 — Rated 10 out of 10 by Ken Teaff Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your process was startling. I'd already cleaned my carpet with a Rug Doctor machine but wasn't happy with the patchwork effect of leftover dirt that I just couldn't get up. Y'all came in and just sucked everything clean. I could see how much cleaner it was after just one pass with the vacuum head. In and out (3 rooms) in an hour.

Report a concern   March 24, 2021 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets look great, and dried super fast. No weird residue left over either.

Report a concern   March 24, 2021 — Rated 10 out of 10 by Sam Davila Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Kind and helpful technician. Stains I didn’t think would come out came out.

Report a concern   March 24, 2021 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very polite and professional staff. We will use ZEROREZ again.

Report a concern   March 24, 2021 — Rated 10 out of 10 by Tammy Doak Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez is my go-to carpet cleaning company! They do a great job of explaining what they will be doing, the carpets are so clean without leaving a residue and the technicians are always professional and friendly. Jacob was great! Highly recommend this company if you need your carpets cleaned!

Report a concern   March 24, 2021 — Rated 9 out of 10 by S.A.G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who did our cleaning did an outstanding job!!

Report a concern   March 24, 2021 — Rated 10 out of 10 by Jorge Diaz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This guy impressed me! Very professional and detailed

Report a concern   March 24, 2021 — Rated 10 out of 10 by Craig Lund Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Wbap

Report a concern   March 24, 2021 — Rated 10 out of 10 by Gordon Long Zerorez Dallas/Ft. Worth
What do you like about our products and services?

you always do a good job.

Report a concern   March 24, 2021 — Rated 0 out of 10 by C.W. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My main reason for calling was to have a couple rugs cleaned......the price was way too much so only had one done. It looks the same...dirty and smells the same can't tell a difference.

Report a concern   March 24, 2021 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, efficient, really kind tech, even helped us move a couple of pieces of furniture out of the way! And our carpet is SO clean. Would definitely recommend.

Report a concern   March 24, 2021 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Employee who came out was great

Report a concern   March 24, 2021 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Already recommended y’all to my girlfriends. Like the fact that you use no soap or detergent of any k8nd.

Report a concern   March 24, 2021 — Rated 2 out of 10 by K.M.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I had the 3 deal room special only wanted 2 rooms and a hall which had been cleaned multiple times b4 with no issues the technician tried to upset one room to make it 1.50 a foot or he would not do it. Well I had him clean the hall only. And leave still had to.pay for full price. I have never had this before called in and they.backed the technician I have been customer for MANY YEARS idk if I still will be. They had just cleaned that same room march 3rd without increasing the price. I will not have this technician backing my home . He had only been with them 4 months

Report a concern   March 24, 2021 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great, professional and quick work.

Report a concern   March 23, 2021 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very polite and knew his job. Did a great job on the carpet.

Report a concern   March 22, 2021 — Rated 10 out of 10 by Elizabeth Prieto Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and fast service

Report a concern   March 22, 2021 — Rated 10 out of 10 by Kelly Hall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaning technician was very informative and explained everything prior to starting the work. He was very professional and asked questions regarding any stains and was sure to point out anything that he saw or smelled as a concern. He also provided me with a solid estimate on treatment of my carpets after stains were addressed. I will continue to use Zerorez in my home and will absolutely recommend Zerorez to family & friends.

Report a concern   March 22, 2021 — Rated 0 out of 10 by D.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Seems the spots we needed cleaning didn't come out.

Report a concern   March 22, 2021 — Rated 10 out of 10 by Clyde Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked the service man, he could answer all my questions. He did a very good job.

Report a concern   March 22, 2021 — Rated 10 out of 10 by A.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

10/10!

Report a concern   March 22, 2021 — Rated 10 out of 10 by V.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service - The service person was excellent...

Report a concern   March 22, 2021 — Rated 8 out of 10 by N.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

The flash treatment for pets.
Such a great amount for a small area.

Report a concern   March 22, 2021 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Polite and efficient people!

Report a concern   March 22, 2021 — Rated 10 out of 10 by Paul Casarez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I LOVE the punctuality, the service, the customer service of the technician, the communication. Everything is great. Will always use Zerorez and no one else.

Report a concern   March 22, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent carpet cleaning


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