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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service man attitude and work ethic
Thorough job, good results - every time I have contracted with you. Consistency counts!
Good carpet cleaning service at affordable price.
Excellent customer service from technician . Appears to be very knowledgeable of his job
My carpets look great after you leave and they dry within several hours. Staff is friendly and time estimates are accurate.
The area rug cost was extremely expensive.
It is wool so there was no extra effort in cleaning it. I signed a waiver so I don’t know why the charge was so expensive
Lower prices
I have been using Zerorez for many years. I never had a problem. I had my tile cleaned for the first time with them it was terrible. First of all, the young guy they sent his equipment broke down. He kept contacting customer service for help. I also needed that service that day because I was putting my house on the market. The young man called around for help. There was not anyone available. They told me the earliest they can come out was Saturday. I said that wouldn’t work. So he tried to use another hose to do the job, unfortunately it didn’t work . The floor didn’t get clean. I call right away and they gave me the run around. It’s been a week and a day no refund no response with an answer. I will also call good morning texas for recommending this business with bad service. They also over charged me!!!!
The quality of work, professionalism
No phone call with eta, arrived just before the close of the “time window”, had an earbud in his ear and talking to someone the entire time he was cleaning. A few areas were questionable as to if cleaned properly, typically closer to baseboards. Became more apparent as carpet dried.
Carpet dries quickly, leaves no residue, all of your techs who have been to our home have been polite and professional, very efficient the young man who was here yesterday.
Everything was great. Carpets look and smell clean. Service was quick and professional. Discussed what we needed, pricing and he got to work.
Only complaint is that they have a two hour window to arrive and he was 20 minutes late and couldn’t even arrive within that window or let us know they would be late. So we wasted two hours of our day waiting on him to arrive when we could have been moving.
Prompt attention and timely service! It really feels good with the ducts cleaning
The person, Raymond, that you sent was very good about setting up and cleaning up. All good.
Please DO NOT use my name. I never allow.
I was informed the entire time and sent photos of progress.
Good communication and a wonderful experience. Carpets turned out great!
My carpets came out clean, very clean. It didn't take long to dry either.
No soap used. Just good old hot water!
Extremely clean with no residue
Fast & efficient
Personnel are always very polite & courteous
Easy to book.
Reasonably priced
I can’t think of anything NOT to like.
No chemicals used.
still dirty
You guys are coming for a review today. We'll see.
My carpet and furniture always looks great after Zerorez comes out.
The techs are all so cordial.
Not that clean for $200
Loved the service! My technician was so polite and very thorough with the service provided as well as his explanation of the process and all of the options for any adds I may want or need. He made sure he gave me the exact price ahead of time as well. I will definitely be using zerorez in the future!
Great job! The service tech is very professional.
Their product works, my carpets always look so much better after they are finished.
everything was fine
My carpet came out looking and smelling like new!
Professional
Service