Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83460 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2021 — Rated 10 out of 10 by S.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service
Cordial, knowledgeable and punctual service staff

Report a concern   March 20, 2021 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Mario was once again the best technician I’ve ever encountered. Honest, thorough, detailed and he knows exactly what he is doing! So happy with the outcome of my service. Will be a repeat customer for sure!

Report a concern   March 20, 2021 — Rated 0 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Prices are high

Report a concern   March 20, 2021 — Rated 10 out of 10 by Robert Lee Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech did an amazing job.

Report a concern   March 20, 2021 — Rated 10 out of 10 by Rebecca French Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The solution is chemical free.

Report a concern   March 20, 2021 — Rated 10 out of 10 by A.H.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We needed an emergency air duct cleaning and my husband and I were not only impressed with the quality of work done but how quick it was performed. We immediately noticed a difference in our air quality less than 24 hours later. We highly recommend them!

Report a concern   March 20, 2021 — Rated 10 out of 10 by K.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet appears clean and in great shape. The drying time has been the most impressive.

Report a concern   March 20, 2021 — Rated 10 out of 10 by Jan Frisch Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician is always prompt, courteous, and helpful. I have been using Zerorez for several years, and have always been happy with their service.

Report a concern   March 20, 2021 — Rated 10 out of 10 by F.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

As always, a job well done.

Report a concern   March 20, 2021 — Rated 10 out of 10 by T.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean on the environment.

Report a concern   March 20, 2021 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Terrance, the young man who serviced our carpet, was so polite and nice. I'm sure he did a good job! Have used you all before, and I'm sure we will use ZeroRez again.Thanks

Report a concern   March 20, 2021 — Rated 9 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Although you all were not able to come at the scheduled time on a Thursday (the service tech got behind and - the make it that day) = the new service tech the next day came first thing in the morning, on time, and did a great job

Report a concern   March 20, 2021 — Rated 1 out of 10 by A.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too expensive, minimum total fees and environmental fees. I saw no difference in color or texture of carpet after cleaning.

Report a concern   March 20, 2021 — Rated 10 out of 10 by Kathy Kresse Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional employees. Home feels thoroughly cleaned. Thrilled that we used your services.

Report a concern   March 20, 2021 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We would have no one else but Zerorez to clean our carpets as they are the best. We have several pets and when the tech gets through cleaning the carpets they look brand new. We like that Zerorez uses no detergents, toxic chemicals, or residue. The carpets dries within several hours after cleaning; not like the other companies where it takes six to eight hours to dry. Our tech, Bobby Johnson was very outgoing and courteous. Within a few weeks we will be cleaning our tile in the kitchen and laundry room and who else but Zerorez will be doing it.

Patty and Jon Last name removed
Coppell, Texas

Report a concern   March 20, 2021 — Rated 10 out of 10 by T.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job

Report a concern   March 20, 2021 — Rated 10 out of 10 by D.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was extremely professional. On time, and friendly.
Price was great. Would highly recommend!

Report a concern   March 20, 2021 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was very friendly and helpful.

Report a concern   March 19, 2021 — Rated 10 out of 10 by Gerry Kearney Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Chemical free..carpet very clean and smelling fresh

Report a concern   March 19, 2021 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez did a great job - our technician was knowledgable, professional, and explained all of our options. He was able to get a ton of stains out of our carpet!

Report a concern   March 19, 2021 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and professional service. Explained everything well and seemed very knowledgeable. My carpet looks amazing!

Report a concern   March 19, 2021 — Rated 10 out of 10 by Miriam Honig Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’m very happy with the technician....he was very nice and courteous. He got to work and did an awesome job!

Report a concern   March 19, 2021 — Rated 10 out of 10 by Bobby Garcia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service is always awesome and techs are always professionals. Have always been happy with zerorez.

Report a concern   March 19, 2021 — Rated 10 out of 10 by Guy McCord Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Steve

Report a concern   March 19, 2021 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I appreciate the products are eco friendly and eliminate the harsh chemicals most other companies use. Additionally, the technician that was assigned to my project was a 10/10. Mario was extremely knowledgeable, friendly, honest, and explained everything in advance. Didn't feel like I was being oversold but provided recommendations based on the condition of my floors.

Report a concern   March 19, 2021 — Rated 10 out of 10 by Richard Mendoza Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your employee made my experience good. First time i had the cleaner walk me through what he actually did. He offered to help me move a piece of furniture. I said thank you. But I didn't need his help, I just appreciated the ask. Very professional young man. Carpets came out good. Thank you.

Report a concern   March 19, 2021 — Rated 5 out of 10 by C.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

was not happy with the can spray of grout sealant. Have smears on tile floors.

Report a concern   March 19, 2021 — Rated 0 out of 10 by A.E. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Technician was amazing. The dispatch/ scheduling and customer service was horrible. No one showed up for my scheduled appt. I was told I was bumped to the next day. My time the second day was 4-6. Technician showed up at 630. Customer service did not apologize and did nothing to compensate me for my troubles.

Report a concern   March 19, 2021 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I’ve been using your company for years!! You’ve always done a great job regardless of the service provided.

Report a concern   March 19, 2021 — Rated 10 out of 10 by Marichelle Samples Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The person that came out was on time and did a great job cleaning our couches and explaining the different options for services. He got out water stains I didn’t even think would come out. Great job!


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