What our clients think of us!

I was really expecting more. There was lines on my carpet after it dried up . The carpet looked as it it had a white film on it. Was not to thrill.

Time management.
I am a New customer and scheduled a appoint a week prior. The appointment was set at 10am-12pm arrival time. At 11:45 I grew concerned to verify time and ETA. The customer service rep explained that the technician was at previous appointment, and maybe arriving at 12:30.
Arrived at 12:50. I required pet stain removal in 1 room, a spot flash, and included carpet protection.
I definitely didn't think about time constraints when I scheduled, I had to pick up child from school by 3pm.
I left the technician to finish by himself, as I had other activities to meet.
I asked him to close the door as he left.
My husband returned home at 3:45, the technician was already gone.
Work was acceptable. Carpets look new. The cost was more than expected. The advertised priced 4 rooms for $99, the technician explained expired, but he gave us the extra room free.
With all included items total was $345.
I wish you could be more upfront with all additional service prices as well.

Professionalism

The technician was very courteous, knowledgeable and professional. He took the time to explain to us everything he would be doing and then showed us photos of what he had done. My husband could already tell a difference in his breathing after just one day.

The service provider was awesome pointing out and going over everything he was doing with me. Really appreciated his insight!

No perfumes or fragrances.

However, when I asked to have the carpets done a second time on the original day, knowing it usually takes two times to clear enough allergens when it's from previous people's pets, I was assured it would be fine both on the phone, and again by the technician when he cleaned. When I called customer service the day after the cleaning, stating my allergies were still bad, they did have the technician come out again and the carpets were done a second time. After the second cleaning I stopped having to take allergy meds constantly (I am on a 4-6 hour medication). So it did work as expected, just annoying to have to convince them it would take twice over and have wet carpets for two days straight.

The service, efficiency, and results. It's all great. I've used your service several times for different properties.

Did a great job and our carpet looks great!

Always professional & timely.

Several things - I was asked to go upstairs to check out the room that was just finished to see if it was ok, when I came back down the stairs and stepped onto my tile floor I slipped and fell very hard on my knee cap. I literally could not move for over 5 minutes and it is still swollen and hurts two days later. The technician apologized for not warning me that my shoes would be wet. On top of that, there were puddles of water on my tile floor at the bottom of the stairs on both sides (I have a landing with 4 steps that go down on each side) and water drips on my tile floor all the way out to the front door. I had to clean all of this up because the technician left without doing it and I didn't want to fall again or have my son fall. I was also told that the carpet would be dry in about 6 hours. It was still wet 14 hours later which makes me wonder how much liquid was put on the carpet, and soaked into the pad that wasn't sucked up. I will never use Zerorez again.

quick and very clean service. Friendly and helpful. Answered all of my questions and concerns. Very professional. would recommend!

The technician was absolutely amazing. Explained everything very well and set the expectation and exceeded them. Wow!!! I never thought I would get this type of quality work from a sale package! You guys are amazing!!!

The technician was on time, worked very efficiently and professional. The place smelled amazingly great!

The technician was very courteous, he explained the process to me before he started. He measured the square footage of the hardwood floor area to area to be cleaned, he gave me an estimate and asked for my approval to continue. After the cleaning started, he showed the grime and dirt and soap that was collecting in the cleaning machine. I floors look very nice and I was very pleased with the technician, the service delivered as the outcome.

Nice Service

The correct hose was not brought which delayed the job for almost 2 hours. The tech did a good job but initially was told that I needed to reschedule because no one could bring the hose. I am a senior and had moved furniture and was not going to reschedule.

I have used Zerorez for years but the whole experience was inexcusable. When you call Zerorez to explain the situation I was told no managers were available and very long wait time for anyone to answer.

I deserved a discount but didn't get it!

Arrived early, professional staff, quick and efficient cleaning.

There are no chemicals in the cleaning. The staff was responsive.

Your technician was very professional, polite and humble, he did a great job on cleaning the carpets.

Very prompt, courteous, fast and the carpet looked great!!

Tyler was 110% into the task @ hand.

Unfortunately my experience was not as I had hoped. My window of arrival was scheduled for 10am-12pm, but arrival did not occur until 12:30pm. We were notified of the late arrival 5 mins before 12pm. The online service reservation system did not provide an accurate description or cost estimate of the services that would be covered. Hence the pricing estimate was off by $195 (more). All bedroom closets were $25 extra x 3 bedrooms; the chaise attached/connected to the sectional was $75 (additional to the $250 sectional charge), and the sectional ottoman was another $45. While the technician was professional, courteous and thorough, I felt blind-sided by the additional costs. I ended up declining the additional $195 in services. My final cost with the KLTY special already deducted was $519. The scheduling process was seamless, but next time, I’ll probably do a little more shopping around. Initial transparency at the beginning through the online estimator would have been helpful, as afterwards I felt nickel and dimed.

They are very professional, efficient, and helpful.

Carpet feels fresh and no smell or residue!

Kadeem the service tech was extremely professional with a great personality!

Great service! Quick and efficient. We have two dogs and 2 kids. Our carpets look brand new and our couches smell amazing.

Zerorez is a good company that does great in cleaning my carpets.

The technician was on time, thorough and very professional. Carpets look new. Great work!

Evan did a great job!!

Drastic results!

Technician was very helpful, worked quickly, explained everything thoroughly. Very professional and respectful.