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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hopefully you haven’t ruined my carpet permanently. The technician has been back twice. When the carpet dries the stains he created are still there. A supervisor is coming to look at my messed up carpet on Monday. The stains were created when the technician’s equipment failed twice! Shooting water all over furniture and soaking the carpet while the technician was outside.
Great Customer Service. Took the time to explain the whole process
Tech was neat and professional. Offered additional services but did not hard sell. Great job
We love the way the furniture looks and feels after cleaning. No harsh chemicals.
Thank you
Obvious places on my carpet were missed. Very uneven marks across my carpet. My carpet is old & was stained but can see where areas were missed especially around the furniture. I removed everything but just a few pieces. Didn’t know why two glass tables & one chair & small ottoman could not be moved to clean around. This was that 3 room special I used to see what outcome I might expect. The last time my carped was cleaned by another company bleach was used in the cleaning solution & the outcome was much better.
My serviceman was great!!! He was very professional and very detailed with my cleaning
My carpet smell fresh and clean. Even looks brand new. Great job thank you zerorez.
Clean and sanitized and our technician was so professional!
The workers showed respect for me and my items. They treated me like family.
Great team very professional nice work Thanks
On the duct cleaning the crew left breaker on inside unit off and did not reseal the vent attached to the unit. Crew only did half the job. I would not use this service again.
I was very impressed with Javier...informed me of everything he was doing, the products he used and why. I was expecting a regular cleaning but needed level 2 cleaning. He did an amazing job. Didn't rush through, was cleaning for 4 hrs. Wonderful company!
When you advertise a "special" including 3 rooms. Don't play scam-like games, no gimmicks, say loud and clear that even tiny 9 sq ft closets are NOT included !
Your guy wanted to charge me $75 more for three miniature closets.
My question to you is, why do you not substract all the sq footage that is not being clean due to beds and big furniture not being moved?
Its things like this that make people leave bad reviews to any company. And make people like me never use you again and much less recommend you to my family and friends.
The job done was exceptional. Javier listened to what was needed and addressed each concern.
Works good
Thorough and deep cleaning. Very nice technician
Again, came out to clean my couch. Was very thorough and did a great job!
Quick and very clean
Everything is great, the technician, equipment and cleaned my heavy areas all in a timely matter. I will definitely us them again
Technician was very courteous and friendly. Went about the job with a very confident manner. He did a fabulous job on our very dirty carpets and floor tiles.
The cleaning process really works! Very effective. They have a spot remover that is excellent if needed. It removed the stain in my carpet.
Torrance is excellent! Will request him next time! Very pleased.
Our Tech did a great job! Carpets look great!
No chemicals, thorough and efficient cleaning, on time, phone and e mail confirmation, fair prices, and intelligent, courteous staff with excellent communication skills....and your technician. Thank you, Jeremy, for representing Zerorez so well!
Excellent service provided by the technician that arrived to our home. Easy to work with and offered a variety of products and services to meet my specific home carpet cleaning needs. Took extra special care to prevent damage to my home baseboards and paint with their hoses running throughout the home.
Jeremy did an excellent job in cleaning my carpet, much improved over the first time I used your service. He took particular care in deep cleaning problem areas.
q good product and excelllent workmamshhip
I just wasn't expecting my bill to be over three hundred dollars to get four small to medium pet stains out. The tech did verbalize that I would need approx. 3 gallons, and I agreed to have him remove the just the stains and that I didn't need the rest of the carpet done, since Its only three months old. I was also charged for a whole room cleaning as well, which he did.. but I just needed the stains removed.
Service was great, carpet was cleaned and it looks good. Would recommend Zerorez to anyone.
Thanks
I had a wonderful experience from beginning to end, scheduling online was easy and I got an accurate amount of what I was going to be paying. The technician Lakeem was on time knowledgeable, polite and it didn't take long at all. I'm very pleased with how clean my carpets are and the safety guidelines followed.