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based on 83454 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When you advertise a "special" including 3 rooms. Don't play scam-like games, no gimmicks, say loud and clear that even tiny 9 sq ft closets are NOT included !
Your guy wanted to charge me $75 more for three miniature closets.
My question to you is, why do you not substract all the sq footage that is not being clean due to beds and big furniture not being moved?
Its things like this that make people leave bad reviews to any company. And make people like me never use you again and much less recommend you to my family and friends.
The job done was exceptional. Javier listened to what was needed and addressed each concern.
Works good
Thorough and deep cleaning. Very nice technician
Again, came out to clean my couch. Was very thorough and did a great job!
Quick and very clean
Everything is great, the technician, equipment and cleaned my heavy areas all in a timely matter. I will definitely us them again
Technician was very courteous and friendly. Went about the job with a very confident manner. He did a fabulous job on our very dirty carpets and floor tiles.
The cleaning process really works! Very effective. They have a spot remover that is excellent if needed. It removed the stain in my carpet.
Torrance is excellent! Will request him next time! Very pleased.
Our Tech did a great job! Carpets look great!
No chemicals, thorough and efficient cleaning, on time, phone and e mail confirmation, fair prices, and intelligent, courteous staff with excellent communication skills....and your technician. Thank you, Jeremy, for representing Zerorez so well!
Excellent service provided by the technician that arrived to our home. Easy to work with and offered a variety of products and services to meet my specific home carpet cleaning needs. Took extra special care to prevent damage to my home baseboards and paint with their hoses running throughout the home.
Jeremy did an excellent job in cleaning my carpet, much improved over the first time I used your service. He took particular care in deep cleaning problem areas.
q good product and excelllent workmamshhip
I just wasn't expecting my bill to be over three hundred dollars to get four small to medium pet stains out. The tech did verbalize that I would need approx. 3 gallons, and I agreed to have him remove the just the stains and that I didn't need the rest of the carpet done, since Its only three months old. I was also charged for a whole room cleaning as well, which he did.. but I just needed the stains removed.
Service was great, carpet was cleaned and it looks good. Would recommend Zerorez to anyone.
Thanks
Great service
Cesar did an excellent job. Very professional!!
Good quality work
We have two small dogs and we paid extra to have the carpets cleaned to take care of the spots and odor too. To our disappointment, the smell was back in less than a day and we called your company to let them know. They did come back out and told my wife that the only spot they could see was one and they cleaned the one spot only. The carpet still smells and we purchased a UV light to see if we could see any spots after they cleaned the carpet. Well, they are everywhere and we expect you to take care of this as we paid extra to have it done.
Professionalism, efficiency, price & outstanding customer satisfaction!!
Great communication, easy scheduling and no harsh/carpet damaging chemicals.
Air duct cleaning.
The technician was a nice guy but your equipment failed twice, soaking my carpet, spraying water on my furniture. There is a new big stain in one of the bedrooms, the carpet became stretched and raised but the has gone down for the most part. Where the carpet got soaked due to the failure of your equipment, it is still damp well over 24 hours later. The technician accidentally took two of my white cleaning cloths and has not returned them. My front door was dirty as a result of him coming in and out with equipment and so did the entry way flooring. He had to call the company to bring him replacement equipment, waiting twenty or more minutes for the new equipment to arrive.
Professional technicians, booking staff and technicians are all very kind and knowledgeable. Quick turnaround for an appoint. Carpets look amazing after they come!
The techs always arrive on time to my house. I like the call update from the office to let me know the tech is in route and an ETA. Techs (Caesar was my most recent) are always very pleasant and professional. Excellent job!
The way it Cleans and all the guys are very professional and they all do a good job
The guy that came out to us was very nice. He made sure to do what ever he could to fix our troubled floors. We asked a lot of questions and he didn’t seam to mind at all.
I was very impressed with Javier...informed me of everything he was doing, the products he used and why. I was expecting a regular cleaning but needed level 2 cleaning. He did an amazing job. Didn't rush through, was cleaning for 4 hrs. Wonderful company!