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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The treatment used on the pet area in one of the rooms was ineffective and left a stale odor in the carpet. The carpet also took 2 days to dry and is still sticky. We had no choice but to move the furniture back into the room. The technician was kind, so I appreciated that, however the over all service was not worth the $450 we spent. There was no consult before the cleaning, and were quoted $187 online. We're super disappointed, and would like our money back.
Great very professional
No soap lefted in the carpet.Our tecnition wasfreindly and took the time to ask us if we where happy.This is the third time we have used your service
I want to say that the representative who came was very polite and represented himself well….the score has no reflection on him. The process of cleaning the couch however was another story….the first time the couch was cleaned, none of the stains were removed and the couch was sticky fir most of the day. The second time the representative came back for a rework I asked the representative to use a scrub brush that I provided in addition to the “steam clean” and 95% of the stains came out. That should have been done the first time. I don’t blame the representative but the process.
Mop up water better
Safe for famiky!
I was very impressed at how thorough the technician was, and how much better our floors looked afterwards!
The technician, Bobby, was on time and very professional. He worked straight through for about 2 hours. While he was working, I offered him something to eat and he thanked me but said it would slow him down.
The technicians are always well trained, professional & very courteous. The special ph water/cleaning liquid has always done its job. I have been well pleased for many years & I've recommended Zerorez to friends & neighbors who have become faithful patrons of Zerorez.
Zerorez should be proud of the stella reputation it has developed & works so hard to maintain.
Thank you, Zerorez!
Professional..
Great staff and the gentleman who came to my
Home we’re incredibly friendly and professional!
Friendly technician
No poisons in cleaners
The personnel who comes to your house.
Javier was very good in cleaning each room.
Our wood floors look like new! Mario C. was very attentive to detail, knew exactly what needed to be done, and brought us in at every step of the process to make sure we were on the same page. We appreciate Zerorez's low impact products as we have chemical sensitive people in our household.
Technicians that came to the house were very helpful and made sure I was satisfied with their service.
Fast, professional and effective.
The young man was very thorough and professional. The carpets looked great when he finished. Your company was reliable as far as when they said they would be there to clean and it happened. I like the fact that you used more natural cleaning materials. Thanks! Well done!
Nice guy doing the cleaning. A bit pricey. The spill was was too much. The cleaning did not get it and we knew the risk. Now for new flooring.
Excellent service!
Excellent work, quick and efficient. Technician was thorough and explained everything that needed to be done in addition to just a routine cleaning. Equipment was much less noisy than previous companies as well, which was a much welcomed bonus.
Efficient, on time, friendly and explains what is being done
service was great! I have yet to have received my paid receipt via email. Can this be sent today?
First name removed
Your scheduling the Technician was late due to that, yet 25.00 was compensated very little compensation when you're close to 2 hours late most professionals make more than 3 times that amount, a person time to wait for you is way more than that.
My carpets look brand new and was dry quicker than I expected.
The call center is terrible!!! They take forever to answer if at all.
The timing of the service was way off and not at all satisfied with the cleanliness of the carpets. Would not recommend.
Jeremy, one of the carpet cleaner guys, was very kind and helpful but he did not have adequate help for the job it was too big for just one person and an incompetent trainee.
I will be calling another service to redo the carpets
Don’t get me wrong, I love Zerorez, however this guy you sent out ,Joe, doesn’t have any people skills and I wanted to punch him. But I don’t do that so I let him continue. It takes a lot to make me mad, but he treated me like I never had this done before the way I told him. Every time you come out you have charged my dining room / living room as one because it’s so small. This guy made it into a massive production and began to mansplain to me about 4 to 5 times why I can’t do this. Then he charged me a ton to do the hall which is tiny. He was also very fast, and I’ve never had it done that quickly. It makes me wonder if he even did it right. I love the service I’ve had in the past, but please don’t send this guy to my house again. I’ll just tell him to go home. He’s very frustrating to work with!
Easy to ask questions and set up service using text. Nelson was an excellent technician.
The tech listened to the issues and made sure they were all addressed.
It is easy to make appointment. The communication before arrival is very good. The tech listens and answers questions.