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based on 85404 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks amazing. Definitely will be using your service again.
I love Zerorez! Won't use anyone else for my carpets.
Had some very bad stains that I was afraid wouldn't come out.
Mario got all the stains and my carpet looks great!
Their pricing is great also.
They are just the best.
Libby
Rolando was very attentive to his work.
Mario did a great job!! He got all of the stains out of our carpet and it looks great!! Thanks!!
Loved it. I wish I could have done my bedroom but I couldn’t move my bed by myself. Boooo
The serviceman was very polite and efficient. The carpet and rug was very clean and there was no harsh smells of chemicals.
We are always very happy with the carpet cleaning, although I think there was too much spray on the carpet this time. It is usually very soft after drying. This happened about 2 years ago . It was worse then. You did come back and fix it. I'm still not sure if I should call.
Friendly and thorough
Good service people
This is the second time I have had to ask for a re-do!!! I specifically told the lady I wanted someone good with upholstery when I made the appointment since I was previously disappointed with my sofa cleaning. The technician kept telling me my sofa was old and the fabric was worn so it wouldn't clean properly etc. etc. I was not happy after he left but let it dry overnight before taking a picture of the worst areas! So when I talked to the epresentative, I SPECIFICALLY SAID I DID NOT WANT THE SAME TECHNICIAN TO COME OUT yet Guess who showed up at my door AND without the supervisor that would be coming with him??? That does not say much about Zeroez customer service and customer satisfaction!!!!! I mentioned the fact if I had an old blouse or dress that was soiled or worn yet needed cleaning, the washer would clean it regardless of the age, FABRIC CLEANS REGARDLESS OF THE AGE OF THE FABRIC!!!
He then told me he had a better cleaning solution this time. SO WHY DIDN'T HE HAVE THE BETTER CLEANING SOLUTION THE FIRST TIME????? I have always used Zeroez for cleaning my sofa, my carpet and my oriental rug but I'm planning to re-think my options the next time around since Zeroez does not listen to customers or their personal requests!
Education piece and results
Marcus came and was very knowledgeable about the products and worked real hard on my pet stained carpets.
Service rep and job done were both excellent. Carpet looked great and I will use your service again. I have already told friends and relatives about your service and recommended they use it next time they need their carpet cleaned.
The technicians were professional, knowledgeable and personable.
Great service, no chemicals!
We have used your service a few times. The guys who have come to clean the rugs are always professional and do a great job laying out the options and of course cleaning.
Jeremy and his partner did a great job on our carpets and furniture! The house was so clean when they left!!
The fact that no residue is left behind, and that essentially, all you are using is water.
Had a major issue with the first technician that came out and did the carpet cleaning.
However, Paul T. came out the next day and made it right. It was frustrating to have to go through this but the fact that they came out so quickly to make it right and did make it it right was reassuring.
On time friendly techs that work hard
The tech. Was on time very polite and did an excellent job. I'm so excited to see the carpet looking so good. I don't mind lying on the floor now. Thank you very much.
The gentleman was very nice and arrived on time. However, after he left I noticed that he has bashed my baseboards! Clean carpet but now need to paint my baseboards!!!
Customer service!!!! Awesome
The safety substances in the fluid that is used. We always have the roads cleaned by zero wrecks. And in this new house that we have just moved into we put the extra protection on for the first time. Our guy Jacob did a great job very thorough, very professional He’s even explained what he was doing and why he was doing it.
Stains on my carpet downstairs didn’t Come out, and they hadn’t been there long, and was treated before the tech came.. it honestly don’t look like nothing was done in my house. The young man was nice, but he started at 1105 and was finding at 1145-50… I feel like he was rushing and didn’t do a through job! I still tipped him… I will be canceling my appoint to get my furniture cleaned!
Our church used Zerorez to clean our education classrooms and they look wonderful and it refreshed the whole area. Texas was our service rep and was so nice and kept me updated as to the progress on the tougher areas. Really appreciated the extra service.
Friendly staff and excellent service!
Fast, easy
Awesome service. Fast, thorough and very professional.