Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83946 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2021 — Rated 10 out of 10 by Ken and Joan Steubing Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have been using you for years and are very satisfied

Report a concern   May 31, 2021 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products and the whole process was great and easy.

Report a concern   May 31, 2021 — Rated 10 out of 10 by E.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The day after we called, your tech was here, earlier than expected but calling before he came. He was very courteous, and got right to the job without fooling around.
I am so much better now. I had experienced a lot of allergic reactions to the particles in our a/c system ducts. Thanks for an excellent job well done!

Report a concern   May 31, 2021 — Rated 10 out of 10 by R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s so clean. The techs have always been the best.

Report a concern   May 31, 2021 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reliable, efficient and professional.

Report a concern   May 31, 2021 — Rated 10 out of 10 by S.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was very quick to provide me service on short notice. The tecnician was very courteous and thorough, and on time. He explained the process and took great pains to care for our home. We are very satisfied and will likely use Zerorez again.

Report a concern   May 30, 2021 — Rated 1 out of 10 by V.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Thank you. First time and not impressed with the cleaning.

Have had another company that cleaned carpet much better.
And price was higher than anticipated.
Lesson learned.

Report a concern   May 30, 2021 — Rated 10 out of 10 by Oliviah Campbell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was the best yet. He was friendly, informative, and effective.

Report a concern   May 30, 2021 — Rated 10 out of 10 by B.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality staff.. carpet service is pricey but well worth it. A lot of effort was put into getting the dog smells out of my carpet.

Report a concern   May 30, 2021 — Rated 10 out of 10 by Kenneth Bauman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Every time I use Zerorez to clean my carpets I am always satisfied . The sales people are always willing to help you get the date that fits your schedule and the tech is always on time or even sometimes early, and the work is always done right .I will recommend Zerorez to anyone .

Ken Bauman

Report a concern   May 30, 2021 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician did a good job and carpets look great.

Report a concern   May 30, 2021 — Rated 10 out of 10 by Cathryn Marrufo Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The guy that did our carpets was fantastic! I wish I would have gotten his name. He was fast, efficient, professional, and the carpets looked better than they have in years!

Report a concern   May 30, 2021 — Rated 10 out of 10 by C.R.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice guy, hard worker!

Report a concern   May 30, 2021 — Rated 10 out of 10 by Peter Scarso Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule, doesn’t leave carpet soaking wet.

Report a concern   May 30, 2021 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service

Report a concern   May 30, 2021 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It looks great after the cleaning. Jamal was my technician and he was excellent as a great ambassador for your company in his professional, yet friendly manner and his skill in taking care of my carpets. Name removed

Report a concern   May 30, 2021 — Rated 10 out of 10 by C.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and efficient

Report a concern   May 30, 2021 — Rated 0 out of 10 by H.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I would NEVER recommend using this company. All was fine until the tech used a batch of bad chemicals on a stubborn spot in our play room. The tech was unaware of this issue so I do not hold him accountable. But his manager DID know of this and did not tell/warn his tech before hand. To add to the problem my playroom now smells of wet carpet. We put three large box fans in the room as directed for two days to help dry the carpet & we still have an odor. I have called. I have emailed. And CS has supposedly sent this up the chain. It has been over a week and I am now very MAD. I demand a refund since I am having to rev lean my carpets myself. I plan to fight the charge with my bank.

Report a concern   May 30, 2021 — Rated 10 out of 10 by J.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nick from Zerorez showed up in time, was very professional and efficient. The carpets look great. I’m very pleased with Zerorez and will be using them again as needed.

Report a concern   May 30, 2021 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time service, professional technicians, no perfumed cleaning products.

Report a concern   May 30, 2021 — Rated 0 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our tile had a residue on it after you cleaned it. We had to clean it again ourselves and the water from our floor steamer was filthy! In addition, our grout was still filthy!

Report a concern   May 29, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good

Report a concern   May 29, 2021 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Reliable, efficient and great customer service

Report a concern   May 29, 2021 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, arrived on time and very thorough and getting out the toughest of pet and party stains!

Report a concern   May 29, 2021 — Rated 10 out of 10 by Jessica Davis Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional and very efficient!

Report a concern   May 29, 2021 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician was kind and very accommodating. We so appreciate Zerorez coming back out to re-clean a few areas for us!

Report a concern   May 29, 2021 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I liked that I got a message saying we’re on our way. Did a great job.

Report a concern   May 29, 2021 — Rated 10 out of 10 by C.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks nice. Friendly service.

Report a concern   May 29, 2021 — Rated 10 out of 10 by F.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Texas, our technician arrived at the promised time. Was courteous and polite. He walked through the areas to be cleaned, asked about any specific areas we had concerns about and then reviewed our costs. He did a wonderful job. Our carpets look a shade lighter.
I would highly recommend Zerorez for your carpet cleaning. This was not our first experience with Zerorez and it definitely will not be our last. GREAT Company with professional
employees.

Report a concern   May 29, 2021 — Rated 10 out of 10 by Courtney Wagnon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service, very detailed. Thank you so much!


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