Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83454 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 25, 2021 — Rated 10 out of 10 by E.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The product works. Customer service is great. Everyone is very friendly and informative.

Report a concern   April 25, 2021 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez made good on their promise of excellent service! The team returned to our home to re do earlier work that had not been successful. The Zerorez team did not make us wait long for the re do and the final work yielded great results.

Report a concern   April 25, 2021 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job and professional technician!

Report a concern   April 25, 2021 — Rated 10 out of 10 by Lindsay Perez Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service. Tech was very knowledgeable and friendly. Our carpets look amazing!

Report a concern   April 25, 2021 — Rated 5 out of 10 by C.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

We had our ducts cleaned and that went great but there was some damage to our home that needs to be repaired NOW and no one will call me back. I’m on the edge of putting this rating to a ZERO because of the complete lack of communication and the irresponsibility I am seeing. I HAVE A HOLE IN MY CEILING THAT SHOULD HAVE BEEN REPAIRED VERY SOON AFTER THE INCIDENT!!!! I can’t walk into my closet without the thought of the ceiling falling down on my head!!!!

Report a concern   April 25, 2021 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, kind team members over the phone and the technician. Great product. Removed the sticky feeling the last carpet cleaning company left behind, along with dirty dark look the sticky soap residue caused.

Report a concern   April 25, 2021 — Rated 10 out of 10 by Paul Taylor Jr Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician was extremely professional and his work was very satisfactory.

Report a concern   April 24, 2021 — Rated 10 out of 10 by Miranda Heckler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service, my carpets were like new after having them cleaned with your products.

Report a concern   April 24, 2021 — Rated 10 out of 10 by A.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Customer service was great! Work was exceptional! Highly recommend Zerorez!

Report a concern   April 24, 2021 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a good job. Good price too!

Report a concern   April 24, 2021 — Rated 10 out of 10 by Jeff Gales Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The kind technician

Report a concern   April 24, 2021 — Rated 10 out of 10 by Jennifer Stapelton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service technician, Joe knowledgable about the product and did a thorough cleaning on our carpets and sectional.

Report a concern   April 24, 2021 — Rated 0 out of 10 by D.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

As soon as the carpet dried, all the spots came back up.

Report a concern   April 24, 2021 — Rated 10 out of 10 by Nancy Duck Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They work, looks great and smells clean.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Stephanie Thomas Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet cleaning was amazing. My carpet looks brand new and the technician was so kind and knowledgeable.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Michael Norman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional on time and polite did a great job!!

Report a concern   April 23, 2021 — Rated 10 out of 10 by A.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very polite and efficient.

Report a concern   April 23, 2021 — Rated 10 out of 10 by N.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I really like the "no soap/clean" process that Zerorez provides. I have used Zerorez numerous times and have always had great service. The technicians have been prompt (or early!), very friendly and professional. Their work has always been done carefully and to my satisfaction with follow-up guidance for drying, etc.

My only comment is that I waited extremely long when I called in to book the appt. I actually called in a couple times before I was able to hold long enough for a person. I could have booked online, but wanted to discuss pricing for various services. Perhaps more call center help?

Report a concern   April 23, 2021 — Rated 10 out of 10 by Scott Thompson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service technician was great! Wry nice and knowledgeable. Y’all have a good employee.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Deanna/ Jim Sico Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very pleasant. He did a great job. Been using your service a long time.

Report a concern   April 23, 2021 — Rated 10 out of 10 by B.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez has an outstanding appointment system with reminders, updates, and current status. They have their own patented equipment and products. Technician was very professional, informative and focused on all details. Very efficient, effective and expeditious, excellent service and excellent results.

Report a concern   April 23, 2021 — Rated 10 out of 10 by C.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowing that there are no chemicals, and it still cleans well,

Report a concern   April 23, 2021 — Rated 10 out of 10 by Edna Jackson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals

Report a concern   April 23, 2021 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clayton was very helpful and polite.

Report a concern   April 23, 2021 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I especially liked the technician's experienced advice. It seemed like he really cared and was looking out for my best interests. And getting you guys out there was easy and fast!

Report a concern   April 23, 2021 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech that did our service was excellent. Was polite, patient helpful and caring. Hope he is still working for your company next time we use you.

Report a concern   April 23, 2021 — Rated 10 out of 10 by E.M.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar our technian was awesome the job he did was above the service we had before our carpets look beautiful Cesar is a great asset to zerorez

Report a concern   April 23, 2021 — Rated 9 out of 10 by E.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job and was very professional and friendly, but accidentally left a part to the vacuum in the front yard.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Judy Bronaugh Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Another job well done! The service provider was courteous, explained everything and considerate!

Report a concern   April 23, 2021 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joseph is always a joy to work with. He’s very knowledgeable about the products and services.


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