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based on 83946 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mario was amazing.
Clayton did a great job. The bedrooms came out looking great. My hallway carpet had worn, dirt tracks from one end to the other. He gave it extra attention and did the best he could to help it look the best for selling to house. I was not local to the house, but he kept me informed and sent pictures via text. Great Experience.
They use no chemicals, all natural. Also your carpets are dry in a few hours. They arrive on time with a text informing you that they are on the way. Walker was the employee who did a super job, was polite, knowledgeable, and helped me move a few items. We called them because they have been here before, and we were pleased with the results. I’ve also read other positive posts
Darwin was a great tech.
Technician was on time and went right to work. He explained everything to us that he was going to do and how to continue the process of drying afterwards.
No odor and amazing results. We will recommend Zerorez and will use again in the future.
I expected a better service and better quality. I picked zerorez because of the impressing reviews but I am disappointed with the quality and sorry I can’t recommend!
Great job.
Service tech was prompt and very courteous. Answered all my questions and was done within the time frame he had explained to me. Finished carpet looks amd smells great.
This is a total scam. I made appointment on line and original quote was about $150 for 4 rooms. I had pet stains and knew when technician arrived it would be higher after I told him about pet stains. He immediately talked about an odor which was stupid because I couldn’t smell anything and he had a mask on (so how could he smell anything). I pointed out different stained areas, one very large in a bedroom. He gave me three quotes for good, better, best . The quotes were around $350, $650 and $950. We agreed on middle treatment for $600. After he left I saw that large brown stain was still there. I called Zerorez and lady told me since I didn’t agree to best treatment they couldn’t get stain out. I told her I could buy new carpet for $950. The technician was nice but Zerorez is horrible. I bought club soda for 79 cents and was able to remove a lot of stain. I will never use Zerorez and will be sure to warn all my friends not to. Disappointed hardly describes my feelings. And at the end they had the nerve to ask for a tip. Can’t believe this!
Tech was extremely diligent, professional & capable. Right on time. A bit overpriced, but overall very good.
Friendly, knowledgeable and speedy service.
the technician was fantastic. All my carpets look fresh and clean.
Fast, efficient service. Carpets seem to be clean. Service technician was friendly.
The carpets were cleaned but we are not happy with the rug cleaning.
We were expecting the rug to be much more cleaner than it came out. We paid $400 for rug cleaning and may be expected a little bit more, I am not sure.
But overall it was a good experience and special mention about Mr. Darwin. He is a very good person, knowledgeable and did a good job cleaning the carpets, tiles etc.
Our special Thanks to him
Professionalism and attention to detail. If there is a problem or concern they will address the concern to the clients satisfaction.
The weed are not treated right, still the same as untreated
I had the wrong date on my calendar for my service. I had moved my furniture and was waiting for the technician to show. When I followed up on the tech, I was informed of my mistake but the service person was excellent and sent a technician within 2 hours on the day I thought it should have been.
The technician was awesome and the carpet looks new again.
The young man who serviced our home was very polite and informative. He explained everything he was going to do and what results I could expect. I truly appreciated his attitude.
I like the chemical free cleaning that is done and carpet is left feeling soft.
Low chemical exposure.
Doesn’t smell bad
Excellent cleaning
Got rid of pet messes
Technician was pleasant and knowledgeable about the products
No residue left in carpets.
Tech left to much water on floor and carpet. Wife ended up falling. Hurt knee and ankle. Thank you
The air purifier works well, much better than the other 2 types of air purifiers that I have been using. This is life changing as I have been working a lot at home lately.
The service provided was outstanding! Mario and Carmen were very professional and exceptionally thorough. We had our carpets, hardwood and ceramic tile floors cleaned. Mario explained the process for each floor in detail so we knew what to expect and the cost. We were unsure if we wanted our ceramic tile cleaned. Mario cleaned a small area to show us what it would look like. He made the tile and grout look brand new! All of our floors look fantastic! I will definitely use Zerorez in the future.
I liked my serviceman very much! He was very informative and did an excellent job!
I have hardwood floors that the technician had to drag his hoses across to reach the carpeted areas. They were wet and left my floors streaked with water and his wet shoes left shoe prints all over the hardwood floors. There’s got to be a way to dry off the hoses before taking them into a home and the technician should be wearing the blue shoe covers to prevent getting the floors dirty!!
The carpet cleaning was fair but there were some spots that are now reappearing. Not happy about that!!
I love the customer service from my tech. They were good with communicating, arrived on time, and gave me realistic expectations of what they could do. This company exceeded my expectations and my carpets looked good again. We even talked about air duct cleaning which was a contributing factor as to why my upstairs carpets got so dirty.
I would love for them to come back and do my air ducts but at the time the price was a bit too high, but nevertheless, I would definitely call them again!
fix your scheduling system online
show up on the right date
show up on time
let people know ahead of time that the pet treatment is required and $60 a room due to the system yall use to clean the carpets.
The service was excellent. Javier was prompt, explained what he would do to get the stains out of the carpet. Completed the work timely and was very professional. I would recommend the services based upon his customer service skills and the quality of the cleaning.