What our clients think of us!

Carpet stays clean longer when no soap is used to clean.

Quick to respond; honest in their assessment and the finished product was what we desired.

Triston was outstanding….great customer service and explained things very well. Great representative of your company.

I had a carpet cleaning scheduled on Friday, June 11. I had my shoulder replaced a week ago and was glad to get this done. I expected it to take about an hour. The carpet cleaner arrived early. He was a pleasant and polite young man. He started with spraying a solution on the carpet. Then he began to clean the carpet. He stopped suddenly and went out to turn off the machine. He came in and told me one of the parts broke but they were sending a new one. About 30 minutes later the person shows up with the part. The cleaner started working again and I heard him yelp and run outside to turn off the equipment. He said the hose had started spraying water everywhere. There was water all over my hall (which he cleaned up later). He had to call and tell the office. They told him someone would bring him another part. It arrived about 20 minutes later. He finished cleaning but he was also supposed to do my couch. He was unable to do it because due to the problem with the equipment, he could no longer switch to the tool needed. He left after 3 hours but now I have to have someone come back to clean the couch. I was exhausted and my shoulder was throbbing. I was so frustrated.
This company does not provide proper equipment to their employees to complete jobs. The equipment provided is faulty and shoddy. I am going to complain longer and louder if it takes more than 20 minutes to clean my couch due to inferior equipment that you provide. This company shows that it really doesn't care about its customers because they expect their employees to work with poor equipment that may or may not work. I had already paid for the cleaning of the couch or you wouldn't be doing that. I will never recommend this company to anyone. I need my tile cleaned but I will find another company.

Was unclear on price .I couldn't move things out of one room you still charged me same price very upsetting will never recommend your company.

I believe the products used are some of the best in the carpet cleaning business. The cleanning process is thorough and the personnel are very professional.

Service was excellent. Technician was friendly, communicated clearly his observations about problem areas, and was careful to clean wood floor entrance before he left. Two improvements you can make. (1) Who was he? You didn't give me his name, nor did he. Please understand I am very pleased with his service. I'd ask for him in the future if I knew who he is. (2) Your first survey requested a post to Facebook. I'm not on FB. I'm not on any social media except email & Nextdoor.

Professional

The technicians is very thorough and is able to get out tough stains.

Richards G. was excellent!!!! My Dad’s house had basically 57 years of dust built up. Although Blackman Mooring Steamatic came twice in 2015, we still had brown dust pouring out through the vents onto the furniture and carpet. Changing filters every month and Dusting every week was not touching the dust issue!!!!

We decided to do Zerorez this time because you not only cleaned the vents but also the blower motor, evaporator coils and trunk lines but also put on the anti-microbial spray that would last 2 to 3 years.

Unfortunately, where our evaporator coils are located had a drain pipe soldered onto it so Ricardo was not able to clean that. We do have our AC guy coming out to change the filter in there. So Ricardo called the office, they exchanged the evaporator coil cleaning for a dryer vent clean out.

Now 36 hours later, the house is extremely cooler. We can set the temp at 80 degrees and it feels like 76 degrees. No more dog hair and dust flying around the floor or out of the air vents! Obviously, we hope to see a huge decrease in dust!!!!!

With our last bad experience with Blackmon Mooring we want to wait at least a month before recommending Zerorez to others.

Quick and thorough service!
Our carpets look brand new!!
The service the technician provided was nothing short of amazing!

Good service and accurate timing of appointment.

Great service, explanation of the procedure.
Products are better when doing air duct cleaning service. Would recommend.

The technician was right on time, did a wonderful job and was super courteous! A+ service! 😀

The whole process was smooth and easy! From booking an appointment that worked for my schedule, to getting confirmation and pending arrival texts, and a thorough carpet cleaning, I was pleased by the attention to detail from Zerorez every step of the way. We will be return customers and highly recommend Zerorez!

I had damage done to my house and I reached out immediately to Zerorez. Nothing was done. The tech was cranky and unkind. I did not enjoy having him in my house and I was not happy when he damage my baseboards and stair rails. I have always loved Zerorez. I have been using them for 10 years, but after this I may look somewhere else.

Wonderful! Thank you!

It is Safe

Great job and great service.

Professional technician and service provided

Was fast and the technician was great. Looked awesome when he finished.

Fast acting and exceptional service.

Very professional

I emailed my survey to Zerorez and received a reply.

Professuonalism

Prompt professional and thorough

Very professional technician!

Jeremy did a superb job in cleaning the air ducts in our home. Very competent, very friendly, very fun to work with. I recommend him and the service he provides to everyone whose home has air ducts that can become allergen-producing 'factories' in one's own home.!
First name removed P. Last name removed

They did a great job!

Service was great, the technician explained every thing to us and answered all our questions, Brandon K is a great guy.