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based on 83453 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and reliable
Good quality. Efficient, knowledgeable and friendly personnel.
Very good equipment and great service.
We had excellent service. Carpets and upholstery were thoroughly cleaned. Service men were friendly and hard workers.
The technician was good...the office/company was not....NO communication to explain nor discuss rules, requirements or my needs...very poor customer service. Techician was left with all the details plus doing the work....not good for him nor us as the customer!! May totally rethink using this company again....not real happy.
Very professional and did a good job.
Timely and no soap.
-drying time was short
It actually works, as opposed to the services of a competitor.
We have spent over $1,000 in 3 trips trying to get pet stains out of new carpet (new puppy was tough to train at first)). This last trip seemed to finally work, but a few spots have been tricky and are popping back up. They aren’t new because she is kept out of our rooms at all times - doors always shut, the whole nine yards. When we called to ask that just those small spaces be looked at and retreated (not entire rooms again), we’ve been given nothing but the run around — something about refusing other treatments to which we have ZERO recollection of being offered. We want nothing more than to keep our business wi to zerorez because of your method of treatment and reputation, but that simply is not enough anymore. We will try someone else. It shouldn’t be this hard to get a company to come out and retreat a couple spots after spending as much as we have. The message you’re sending is that profit is the bottom line - not customer satisfaction.
They did a great job, on time, expained everything. will definitely use them again!
We had our air ducts cleaned and recently found mold in our air vents. We are disappointed that that the technician did not clean the vents. We paid $1,000 + and still have work to do ourselves to vegetables rid of the mold.
Natural- no dangerous chemicals
Easy to schedule, polite team, carpet looks great!
Carpets look great and technician was super friendly!
My carpets still smell like pet urine even after the pet pre-treatment. Very disappointed.
Excellent work. Clean and fresh. Awesome
My carpet looks new again. I was planning on replacing it this year, but I may hold off another year!
Great customer service from Erica and the tech who came out , i think his name was Adam - he was good too
It is odorless and fast, but just takes time to dry with the humidity in Texas. Anthony and Paul were very courteous and pleasant and talked to the dog, who liked them- no barking etc.
I have used this service before and recommend it to everyone.
Very kind guys who explained everything to me.
Had a great experience with Javier! He was friendly and very diligent.
Impeccable service with great results
Brandon did a great job! The carpets look like new! We also appreciate his communication about the process and attention to detail.
Diamonte did a really good job. He was very personalble and knowledgeable. He got here and got right to work. My carpet looks great. He got up some stains I thought would never come up. He worked hard to please me. I could tell he took pride in his work. I enjoyed working with him. He gets an A+. I told him I would tell you to give him a raise....
It did, however, take our carpet a long time to dry....so I didn't put anything back in place until this morning....we managed to stay off of the carpet while it was drying. I am happy with the results.
Sincerely,
Juanell Marks
Plano
The team was very friendly and took time to explain the process. At the end of it, our carpet looked clean and our tile floors looked amazing!
I am very happy with Zerorez because the carpet stays cleaner over time with the lack of chemicals used. The representative was polite, thorough, professional and did a very good job! Patti Waser
Joe V did an amazing job of cleaning our carpet--wasn't bad, but we've not seen our carpet in 7 years look so good!
Very professional people, a job well done
Great customer service! My carpet looks new. The technicians were very nice and professional. I would only use Zerorez to clean my carpets.