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based on 83360 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
People skills of technician
I spent over $900 because I believed that the technician would be able to clean my rugs. I really liked the technician he had really great energy very friendly and he was willing to add my couch onto his job duties even though that’s not what the original plan was. He did a wonderful job on cleaning my couch in the front room that the couch was in. However, the other main room was my bedroom and he did not spend the same amount of time in that room and it looked terrible when it started to dry so I am very disappointed, especially after spending $900 that I really didn’t have to spend. I would rather the technician come back and just complete the job in my bedroom rather than be reimbursed for anything. I don’t know if he ran out of time or why the difference. And yes, I know he asked me to come look at it before he left, but it was wet and the room didn’t have lights on so I went with his expertise, but right after it started drying, you could see the original spots and streaks From his vacuum left on the carpet.
Did a great job. Carpet looks good. I have 4 kids most all stains came out. Jalen was great!!! My 2nd time using yall.
I always like that my carpets stay clean. My carpets are getting pretty old. So I know they are harder to get results or stay clean, but they always seem to get them back to where they should be and extend the life of my carpets until I can replace them.
Prompt arrival and very easy to work with
The representative did a wonderful job. He was professional, and efficient.
Kory was very professional, fast and knowledgeable. He did an amazing job.
Reliable service. Great customer service and technicians. No harsh odors or chemicals. Responsive to my concerns.
Professional and job well done.
Service was great and great follow up
You don’t move furniture as only one person comes out; your equipment does not get under bed, etc.
Response time is quick, notifications are aptly considerate, friendly customer and quality cleaning service for a competitive great price.
Staff was on time and courteous.
Good
On time a professionally done.
Great technician, very thorough and respectful of our property.
The products that are used really work well on the carpeting
Carpeting looks good
The service from the gentleman was excellent very informative worked in a timely matter
Business owner of this company Bo lacks basic courtesy and doesn’t know how to talk to customers. Stay away from this company and they trick people with air duct cleaning service and oversell additional things. Sold a service that will take 3-4 hours and charged $1500, and they show up and say it’s a 1 hour job and ask for money when we weren’t home. He threatened and harassed for money and didn’t have courtesy to wait.
Friendly and professional staff who did a thorough and great job.
Got out stains that I thought were permanent! Very pleased!
This is and has been and will be the only Service company that I use.
Why? from setting up the appointments to the individuals that come to service have been exemplary, I appreciate the process of their non-chemical use of cleaning products have left the carpets so clean and don't have any after-effect aroma. Thank you...
We've been using ZeroRez since the early 2000's and we have always been extremely happy with their service and professionalism from their technicians. This visit we had the pleasure of meeting a technician by the name of Stephen or Steve. He did an EXCELLENT job and our couch looked better than brand new. He was on time, professional and friendly. Thank you again.
phenomenal engaging rep but was a speed demon...I wondered how carpet even got wet he went over so quickly. to me to get deep cleaning one would think you would go slowly. set up service and takedown under 40 minutes.
Professionalism of workers
Companies quick response
Quality of work
The service man was very knowledgeable and explained everything as he worked. He made sure we understood everything. When we use Zerorez again. I will be sure to ask for him .
there was 1 spot that didn't come clean and I feel like for the price I paid, it should have.
My carpets are nice and clean.The young man who came out was
prompt and very nice and professional. He did a great job! He did not pressure us into buying any other services.
Fresh scent. Quick dry. Minimal residue.
Awesome our technician check for urine spots and fluids to make sure our carpet turned out amazing
EVERYTHING TURNED OUT GOOD