Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83939 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 29, 2021 — Rated 10 out of 10 by Sandra Alexander Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice people. Carpets always look great.

Report a concern   July 29, 2021 — Rated 10 out of 10 by D.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Got a lot of pet stains out of my carpet and it looks great!

Report a concern   July 29, 2021 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional

Report a concern   July 29, 2021 — Rated 10 out of 10 by Karen Cox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!!! Technician was extremely helpful

Report a concern   July 29, 2021 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The element that drew me to try Zerorez was the fact that there is no residue left on the carpet after cleaning. The communication and follow up with Zeroez have been excellent. Noel was very conscientious and wanted to make sure we were pleased with the service.

Report a concern   July 29, 2021 — Rated 8 out of 10 by J.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

Charge less😀

Report a concern   July 29, 2021 — Rated 6 out of 10 by A.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Decided to give it a try to Zerorez, over other well known and proven options, and this is my feedback:
Equipment used is good, not a lot of mess with the cleaning process, the service technician was courteous and professional, but it did work well in a cream color office 4 years well maintained carpet, but it didn’t in two other rooms.
Requested to get a re-done, but just some spots treatment instead of full re-done .

Good marketing, but mix results.
I think, I will stay with Chem-dry.

Report a concern   July 29, 2021 — Rated 10 out of 10 by D.I. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick, didn’t leave any smell, and dried quickly

Report a concern   July 29, 2021 — Rated 5 out of 10 by J.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Disappointed that the treatment did not full clean dirt stains from the main area of the carpet that I was looking to have cleaned. Dirt showed back up once carpet fully dried.

Report a concern   July 28, 2021 — Rated 6 out of 10 by S.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Pet stains and smell. We had 2 tropical treatments and 2 flash treatments. Smell is much better, but our carpet is 6 months old. We did appreciate the Team Lead coming out to inspect and service the carpet the last time.

Report a concern   July 28, 2021 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet cleaning at my house was expellent!

Report a concern   July 28, 2021 — Rated 10 out of 10 by K.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and successful stain removal every time.

Report a concern   July 28, 2021 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians were right on time and very knowledgeable and professional. Excellent work!

Report a concern   July 28, 2021 — Rated 10 out of 10 by F.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean and environmentally safe

Report a concern   July 28, 2021 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very pleased with our carpet cleaning service. Thank you!

Report a concern   July 28, 2021 — Rated 10 out of 10 by Sherry Sini Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez was very helpful and prompt in getting my carpets cleaned. Additionally our technician was very professional, kind and thorough in doing such an amazing job! Thank you for your professionalism!!

Report a concern   July 28, 2021 — Rated 9 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was easy to schedule service. The cleaning was done quickly and was thorough. Carpet looked great afterwards. The tech was courteous and professional.

Report a concern   July 28, 2021 — Rated 10 out of 10 by Carolyn Scott Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! James was the young man that cleaned our carpet. He was awesome! Very professional, yet down to earth and friendly! He explained what he would be doing and how the process works. I will use Zerorez again when I need my carpet cleaned!

James, thank you for your kindness!! Keep up the great work bc I will be requesting you again!😉

Report a concern   July 28, 2021 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, fast and the technicians did a great job

Report a concern   July 27, 2021 — Rated 4 out of 10 by N.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets feel dirty. The last time you came out to clean my carpets, they felt very clean. This time, it feels dirty still as if nothing was done. He did clean, he was nice, but for some reason my carpets feel dirty still. I’m 100% dissatisfied with my carpets this time around!

Report a concern   July 27, 2021 — Rated 9 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

SERVICE WAS GREAT...I GUESS!

Report a concern   July 27, 2021 — Rated 0 out of 10 by B.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Terrible Service

Report a concern   July 27, 2021 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My tech was very friendly & knowledgeable. He was also very quick and efficient. I would happily use ZeroRez again

Report a concern   July 26, 2021 — Rated 10 out of 10 by J.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I've used their services on several occasions, and have never been disappointed. Their service is professional and thorough and they don't recommend services that you don't need.

Report a concern   July 26, 2021 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safety for my pets and you showed up when you said you would.

Report a concern   July 26, 2021 — Rated 10 out of 10 by Jim Pabich Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was GREAT

Report a concern   July 26, 2021 — Rated 10 out of 10 by Randall Ellenbecker Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to book via web site. Services done at time requested and professionally.

Report a concern   July 26, 2021 — Rated 10 out of 10 by T.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Aggressive pricing

Report a concern   July 26, 2021 — Rated 10 out of 10 by Blair York Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was very good at communicating the process for a newbie and super personable

Report a concern   July 26, 2021 — Rated 10 out of 10 by T.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Joe was very knowledgeable about carpet cleaning and understanding! He was great and even complimented my carpet as being very clean compared to others.
I appreciate the Zerorez team for their efforts to get my carpet cleaned and to the way I liked it. The customer service is exceptional and I’d recommend them to everyone! Thanks again!


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