Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84465 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 4, 2021 — Rated 0 out of 10 by J.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The team didn’t go over their work with me (several stains still remained). Also - my wife and I used our small carpet cleaning machine and and were shocked how dirty the water was even after Zerorez came out. It’s be nice to get some sort of partial refund since we had to go over our entire large living room ourselves.

Report a concern   September 4, 2021 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, thorough and honest service.

Report a concern   September 4, 2021 — Rated 10 out of 10 by Drusilla Pinder Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The Technician was respectful, helpful and careful. He explained what he would do and did a fantastic job. My carpet didn't have many spots but i was noticing a smell. Now the carpet is clean and the smell is gone.
Thank you Zeroes.

Report a concern   September 3, 2021 — Rated 10 out of 10 by Laura Barnett Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the quality of your services and my carpets and chair are squeaky clean. Loved our technician.

Report a concern   September 3, 2021 — Rated 10 out of 10 by T.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have always used Zerorez for our carpets, and so there really was no other choice for us. We have sent several other happy customers to you as well. Our carpets always smell so fresh and look brand new. We will always be Zerorez customers.

Report a concern   September 3, 2021 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used Zerorez for several years. I like that it doesn't smell like perfume, has no residue, etc.

Report a concern   September 3, 2021 — Rated 9 out of 10 by Kimberly Wesley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was my first time using Zerorez, and I am happy.  Noel was fantastic.  My carpet looked incredible, and Noel explained everything completely how he would treat/clean my carpet.  Overall, it was a great experience, and I am glad I gave them a try. 

Report a concern   September 3, 2021 — Rated 10 out of 10 by G.U. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I will recommend this service to all my friends. The technicians are very knowledgeable and professional. My carpets look like a brand new carpet. I’m very happy with my service.

Report a concern   September 3, 2021 — Rated 10 out of 10 by Fernando Salazar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great work Zerorez!

Report a concern   September 3, 2021 — Rated 10 out of 10 by S.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My old furniture looks almost new after you cleaned it, you were on time and very friendly.

Report a concern   September 3, 2021 — Rated 0 out of 10 by V.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpet did not feel thoroughly cleaned. You could still see stains. It was still dirty. I paid nearly $700 and I didn’t feel the work adequately matched the price I paid.

Report a concern   September 3, 2021 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time, friendly, a very thorough job.

Report a concern   September 3, 2021 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Zerorez came as scheduled and completed everything in a timely manner.

Report a concern   September 2, 2021 — Rated 10 out of 10 by G.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man who cleaned our carpets was just the best. He was very friendly and respectful. He did a great job.

Report a concern   September 2, 2021 — Rated 10 out of 10 by Sandra Mears Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Communicated well, did excellent job on cleaning furniture and carpet.

Report a concern   September 2, 2021 — Rated 10 out of 10 by A.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jacob was a great technician

Report a concern   September 2, 2021 — Rated 10 out of 10 by Demetrius Beasley Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This company is hands down the best in the area!! (In my opinion)They called to ensure they could arrive ahead of my preset time slot, this was great for me!!!
The technician (Bert) was professional, courteous and he did an amazing job on my carpets!!!!!!

The pricing excellent!!!👍🏽

Thank you 😊 for excellent customer service!

Share under name Dee please!!!

Report a concern   September 2, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The process works!

Report a concern   September 2, 2021 — Rated 10 out of 10 by Amy Jantz Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The individual that came out to clean our carpets was very thorough, and knowledgeable. Took all the right steps to remove the pet stain and odor. Did such a fantastic job, I would recommend Zerorez, and especially that technician to anyone!

Report a concern   September 2, 2021 — Rated 10 out of 10 by Kristina Marchant Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing service. I was able to get an appointment that worked best for my schedule. My carpets look brand new again

Report a concern   September 2, 2021 — Rated 10 out of 10 by M.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Armando, my serviceman was kind, polite and do a good job

Report a concern   September 2, 2021 — Rated 10 out of 10 by C.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly customer service!

Report a concern   September 2, 2021 — Rated 10 out of 10 by Leann Walters Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The work was excellent and the staff was friendly and efficient

Report a concern   September 2, 2021 — Rated 10 out of 10 by Kenesha King Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The fact that my carpet did not take a long time to dry. That was a big plus.

The carpet looked almost like new, considering no it’s a 14 year old carpet with a lot of traffic.

Report a concern   September 2, 2021 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional employees. Your carpets look amazing when they are done. I would not use any other company.

Report a concern   September 2, 2021 — Rated 0 out of 10 by A.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

My carpets smell like feet after they were cleaned

Report a concern   September 2, 2021 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was very friendly and professional. Our home air seems cleaner and allergic reactions are already reduced. Really glad we were able to do this.

Report a concern   September 2, 2021 — Rated 10 out of 10 by V.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The time it took, the results and professionalism of the Tech.

Report a concern   September 2, 2021 — Rated 10 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jason performed the carpet and tile cleaning Exceptionally Welll!!!!....I will be requesting him to clean my couch

Report a concern   September 2, 2021 — Rated 5 out of 10 by E.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

after agreeing to the $75 cost of the added pet solution to remove the cat urine smell on a spot of carpet, the tech upsold and convinced my wife that he needed a second gallon on the same spot at an additional $75. After treatment, the carpet still smells of urine. I do not appreciate the added cost for no net effect.


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