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based on 84465 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean! Friendly associate
My carpet stays clean for a longer period of time and looks good..
Our carpets look so fresh afterward. They dry quickly. The technicians are polite, prompt and fast.
Joseph did a great job on all 3 of our AC units while informing and educating my wife about the process that he was working through. Great Job Joseph! We would definitely recommend Zerorez again to all of our friends and family.
The technician was very courteous and did a great job. He didn’t cut corners. Our carpets look new.
My carpet looks like new after the cleaning!
Great service, on time fair pricing easy in easy out.
Thanks carpet looks great!!!!!!!!
Cleaning did nothing
Easy to schedule appointment. Carpet looked new after cleaning. No lingering odors from products used.
It’s very good
The rugs were just picked up
On Monday. I can’t write a review until they are cleaned and returned.
The carpets and furniture look great! Very happy with the the service Jacob provided! I will definitely call Zerorez the next time and refer your company to others.
Prompt on-time visit; credible, friendly, and professional service tech, effective cleaning; very good value
We received a window of two hours during which our technician would arrive. I was texted 30 minutes before to say he was on his way. When he arrived, he explained in great detail what he was going to do, did 3 test areas to diagnose what needed to be done, then when we approved it, went ahead with stripping our manufactured hardwoods. We were nervous about whether there would be any shine on the wood, but we compared the finished floor with an original board sample and it was identical! Thank you Zerorez for my clean floors!
Work with you and very friendly
Excellent service! Great company!
Not very happy with ZEROREZ today. I was charged an extra $45 dollars for supposedly going over the area allotted to be cleaned. This has never happened in the years past with the same rooms being cleaned. Some simple calculations proves that we are not over the allotment. According to Customer Service their new policy is to strictly charge based on room size. So there is nothing they can do. Well there is something I can do the next time I want our carpets cleaned. Too bad really.
Great work and service
Knowledge tech, great results
The amount of time and focus put into cleaning our carpets and the questions asked by the technician made us confident that we had picked the right company to clean our carpets
Loved the carpet cleaner. Great personality, knowledgeable and not pushy with product. He did a great job!
Good customer service.
Great customer service. Arrived in the time slot i was given with proper prior notice. Techs wore show covering and was courteous of my home. I plan on using them in the future for additional services.
My carpet looks dirty. I don't trust your company and will not recommend your company ever. You do not have clear policies.
I had my AC guy over and there is nothing wrong with my air conditioner. He says it is hard to keep a house at 68 to 70 to clean carpet during this weather. I had this carpet cleaned
before and have not had this issue. Had I know your process I would not have used Zerorez.
Every room you cleaned looks dirty. When she arrived and I turned up the AC to cool the house I am sure it was cooler. Name removed
EXCELLENT SERVICE, TIMELY AND ATTENTION TO DETAIL
Easy to set up an appointment. Cleaner showed up past service window given but was very professional and did a great job cleaning my carpet.
Courteous and professional technicians that do excellent work
Hello Zerorez,
This was a first time experience for me with utilizing your professional carpet cleaning services. I found the technician to be very knowledgeable, professional and courteous.
He did an excellent job on my carpet in the living room area and hallways which are exactly what we anticipated. Never used your services before, but I will be scheduling another appointment to have two additional rooms done in the near future.
With the impromptu change of events globally due to COVID in 2020, most families as was mine had to endure working from home and of course I was hoping to have had time to have my carpet done over a year and a half ago, so I had to postpone it until now. This was much needed.
Thank you for the great service and quality of service performed on my carpet here in Ft.Worth. David was my technician and he is to be commended for performing an excellent job in cleaning my carpet.
Very user friendly
Service rep on time, extremely efficient and did a great job ckk look waning my carpets.