Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84465 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 22, 2021 — Rated 10 out of 10 by K.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The scheduling, the great techs the clean carpets!

Report a concern   September 22, 2021 — Rated 10 out of 10 by Roy Heller Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, efficient, prompt, and thorough!

Report a concern   September 22, 2021 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There was an objective. Clean carpet. The gentleman who service us was explanatory and courteous. He was on time. The carpet look good. I will be making another request for service.

Report a concern   September 22, 2021 — Rated 10 out of 10 by R.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, great technician

Report a concern   September 22, 2021 — Rated 10 out of 10 by James Gordon Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did a great job, carpets look brand new.

Report a concern   September 21, 2021 — Rated 10 out of 10 by Candy Lord Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love that you don’t use chemicals and the carpets are as fresh as new. I have given recommendations to several friends.

Report a concern   September 21, 2021 — Rated 10 out of 10 by Shara Jones Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet was horrible!!!!!!
The technician was great. The carpet looks new

Report a concern   September 20, 2021 — Rated 10 out of 10 by P.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Marco was great!

Report a concern   September 20, 2021 — Rated 10 out of 10 by L.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Courtesy, thoroughness, results. Great experience.

Report a concern   September 20, 2021 — Rated 10 out of 10 by B.A.A.W.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great Service and Professionalism from Javonn.

Report a concern   September 20, 2021 — Rated 10 out of 10 by Catherine Torres Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ONLY carpet cleaning I use! I love that they clean with steam only!

Report a concern   September 20, 2021 — Rated 10 out of 10 by J.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleans well

Report a concern   September 20, 2021 — Rated 10 out of 10 by C.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good job. Happy to have added on stairs and tile. Tile ended up being more expensive than planned, tech was quick and didn’t mind my questions.

Report a concern   September 20, 2021 — Rated 10 out of 10 by Mary Farrow Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly, reliable, and affordable

Report a concern   September 19, 2021 — Rated 0 out of 10 by J.H. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Don’t feel as if my carpet was pretreated and cleaned as well s as it could have been

Report a concern   September 19, 2021 — Rated 10 out of 10 by Gina Lin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It is pretty good. The only thing after clean - do not feel carpet as soft as original.

Report a concern   September 19, 2021 — Rated 10 out of 10 by Nicole Knox Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly staff

Report a concern   September 19, 2021 — Rated 10 out of 10 by D.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It works

Report a concern   September 19, 2021 — Rated 10 out of 10 by G.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was so helpful and thoughtful.

Report a concern   September 19, 2021 — Rated 0 out of 10 by B.F. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

One rug had several spots of animal urine but after the cleaning the whole rug reaks of urine. It is now in the garage.
The other disaster is one bedroom. There was wear that needed cleaning. I woke up large stains. There has never been a animal in this location. I literally burst into tears. I spent $550 for one rug to be ruined and I don't know how the bedroom carpet can be salvaged. I pray your company will make this right.
Name removed Phone number removed
1802 Grayson Ave

Report a concern   September 19, 2021 — Rated 10 out of 10 by LaSonya Johnson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome work!

Report a concern   September 19, 2021 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

How clean your carpet looks afterwards. Friendly staff.

Report a concern   September 19, 2021 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Online scheduling was easy to navigate. It would be nice to have an online re-schedule option.

The service technician, Diamante, was prompt, knowledgeable, courteous, and very professional.

Report a concern   September 19, 2021 — Rated 10 out of 10 by R.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   September 19, 2021 — Rated 10 out of 10 by A.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Safe for kids, friendly employees, great price!

Report a concern   September 19, 2021 — Rated 10 out of 10 by Melissa Wurm Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Anthony was exceptional. Great customers service; friendly and helpful.

Report a concern   September 19, 2021 — Rated 10 out of 10 by T.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service

Report a concern   September 19, 2021 — Rated 9 out of 10 by L.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy appt setting, tech messaged before arriving, great job cleaning the carpet

Report a concern   September 19, 2021 — Rated 8 out of 10 by M.C. Zerorez Dallas/Ft. Worth
What could we do to improve?

I was told I would receive a credit as the company missed the time window by many hours. He did a great job and was very personable but was 3-4 hours late.

Report a concern   September 19, 2021 — Rated 10 out of 10 by Leigh Anne Chapple Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job! The technician was polite and courteous. He really did a great job at cleaning our carpet and tile. I’m very sensitive to smells, and it smelled like orange at first, then went away. Can’t wait for them to come back out! Next, I am getting our vents done!


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