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based on 83939 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was great! Tech was awesome, a true gentleman and salesman despite his younger age.
The cost was WAY MORE than I anticipated at > $400 for 3 rooms! I think I got extra sanitizing etc. that I didn't ask for and wasn't aware would be so expensive!
Great service, professional staff, my house smells CLEAN!! not chemical.
First I want to say that my technician was awesome, I think he worked hard the entire time he was here, and was very professional the entire time.
I am disappointed in what I paid for, and what I got after everything dried.
By no means did I expect a miracle, nor did I believe that all of the stains would be gone. But for nearly $1000, I feel like the carpets should look and feel better than they do, especially considering I was upsold on a lot of topical treatments. Add to that that there was no effort made to move small items, like office chairs on wheels to clean under them. I could have paid about $600 to have a local business clean my carpets, but I heard good things about ZeroRez and I wanted to give you guys a shot.
How to make it right? That's up to ZeroRez.
Very professional and the tech answered all my questions, very nice gentleman. Did a wonderful job on y mattress. Highly recommended
Simply excellent
Torrence was early and did a fantastic job on my carpet. There was a big, questionable stain on my carpet in the living room. It's gone! Would recommend Zerorez to anyone who would like their carpets really clean. Would ask for Torrence next time if possible. Thanks, Marilyn
We have used your company several times in the past and have been extremely pleased each time with the results and the professionalism of your techs. Our latest usage of your company was this past Sat. with your tech, Carmen. My wife and I can not say enough how fabulous she was in all areas of her job. Definitely an A++++.
This is our 2nd time using Zerorez and we will def use them when needed in the future!! The work is incredible and the staff is always amazing!!
The results were great. The technician was friendly, knowledgeable, and had great communication.
Spencer was phenomenal. He was very knowledgeable and courteous and I will definitely use Zerorez again.
We have been using Zerorez for years. This last cleaning by far was the best. Carmen did a fabulous job, thank you so much for sending her out.
Not satisfy with the work. I paid $620 to get the carpet clean and tile. Paid extra for the biological clean agent .. my house stinks, the stairs looks like the middle strip was just cleaned, my tile doesn’t look clean.. the edges of the Carpet were not cleaned .. called in to express my concerns and the customer service person just read what the tech had noted .. I told her I had the discussion with the tech about my concerns .. so yes that why they were noted by the tech.. I am well aware of what the tech wrote since I’m the one that brought up the concerns to her .. Not happy with the service .. I’ve had my carpet cleaned before and this is the first time I have not been satisfied.
The entire process is fast and efficient, ..only spot chemicals used as needed, and my cream colored carpet looks almost new after 24 yrs. Bert did a fabulous job!
Great service!
REALTOR
It’s quick, looks great and the techs are always wonderful!
The representative you sent was very good and knowledgeable!
The employee that completed the service was great!
We were happy with the service we received. Thank you.
Things just seemed dirty after they left. Didn’t seem to clean well and just left footprints everywhere. Felt like I had to reclean everything. Also couldn’t get out stains that I got out later with resolve.
Great communication and job. The tech was able to show up early and was extremely professional. Would definitely recommend them to anyone who asked.
On time. Good job cleaning
Very professional. Carpet looks and smells great. Also we don’t remember feeling so soft on our feet!
Our technician James did a very good job he was very thorough respectful and courteous in our home I would have him back again
Good communications, excellent job.
Representative was very respectful, wore his mask the entire time and was excellent at his job. I appreciated that he was on time and got right to work. He also advised me of a problem spot that took extra effort to clean and I was completely satisfied with the results. Would be happy to recommend Zerorez to neighbors and friends.
Online scheduling. Carpet drys quickly
I am very pleased with the results. My carpet looks great, my tile is cleaner then I’ve been able to get it since I’ve lived in this house. The technician was wonderful at explaining everything and did a great job!
I have been using Zerorez for years and they are the best!
Technician was knowledgeable and efficient. He was able to safely remove red lipstick from my carpet. I would use Zerorez again for sure!