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based on 83451 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Total professional service, Mario was knowledgeable of all ZEROREZ offerings to manage home carpet needs, and did what he recommended with excellence.
I have no idea.
Technician did a fabulous job getting out some essential oil stains! And then when his equipment failed in the last room, he credited me. This is fabulous customer service!!
Very satisfied with technician. Excellent customer service and skills. Very happy with service. Won't use any other service. Thanks.
Love knowing it’s safe for my family and furbabies!
The walk ways are not clean and next to the walls it’s still dirty charged to much
It was half of the bedroom the other half is the bed a very small bathroom maybe 15 feet walkway and 14 steps
And it does not look like it was cleaned
I had my sofa and love seat cleaned. It looked worse than it did before you cleaned it . I would like them redone, or refund my money.
Service was top notch. The technician was knowledgeable, courteous, and professional
Wonderful service. Very polite and personable staff.
I appreciate that Zerorez does not use any harmful chemicals on my carpets and floors. Mario was awesome, knowledgeable and offered many great suggestions to ensure the longevity of our carpet and tile floors.
The carpet looks very clean and I'm glad there is no soapy residue. The technician was very helpful.
Love that your product is non toxic. That is so important to me and a big deciding factor in choosing zerorez in the first place.
Our technician, Ricardo, was excellent! So professional and did an amazing job. For that reason, zerorez would be my go to in future and I would recommend zerorez to everyone.
Armand was professional, friendly and did a great job.
I give you a 5 star.
Very courteous, great job all around!
The work and worker were the best.
Work slower and more thorough
Unbelievable job removing the terrible stain! Our carpets look brand new! Our technician was excellent and nice. Jamie M.
Technician was prompt and efficient....job was done in record time....I like that the carpet
feels clean and not crunchy as it so often does after chemical cleaning.
We were very pleased with the way the carpets looked after being cleaned. The service man was very thorough. I think the cost of the "biological treatment" to treat a few pet stains seemed excessive - $60 per room. This plus the oversized room charge on 2 rooms about doubled our cost estimate. And I would have preferred the carpet protectant to have been sprayed in my den, but the service man didn't ask and sprayed it in our bedroom. Overall we were happy with the job.
Employee did;
1. Not bring grout sealer and it required a second visit.
2. Not protect our carpet vs wet shoes or dirty hoses.
3. Not not bring a good working machine as it sprayed out the sides 3-4’ onto our cabinets and into our living room.
4. Went up on slightly $$$ on a quote that was only days old.
5. Did not have an understanding of grout sealer warnings and dangers as he did not advise us to raise our windows for fresh air and did not use PPE as advised on the product can. Additionally there are better application methods (same product) that don’t require leaving the house open to air out and re-cool your home hours later.
6. Left our floors wet and after they dried left a white residue by the baseboards which required us to clean.
Train your people better and offer some type of compensation when things go south.
Friendly guy who was very professional and knowledgeable. He did a great job and cleaned the carpet in a timely manner.
Carpets were extremely dirty from previous home owner & they made the carpets look phenomenal. We have used them before & will use them again
Yes wea very satisfied.
I thought the tech did a great job.
Service was quick and thorough
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Very prompt and knowledgeable. No harsh chemical odors. Technician was very good.
The work was very good. The results good also, but I was blindsided by your invoice with a suggestion for a tip.This was a total surprise. Other services do not ask for a tip. It put me in a position that if I did not give a tip(which I did) I would be unkind to the technician. Therefore
next time I have a service call from you I will ask that you cross off the tip suggestion from the invoice and will inform the technician as he arrives that I do not intend to pay for a tip.
I suggest that you pay your employees good wages so you do not have to ask for help from the customer.
My husband and I were SO impressed with the man you sent to us last Saturday! i believe his name was Terry. He was courteous, professional and pleasant. Terry took time to show the difference between the area of our carpet he'd cleaned versus the uncleaned. He explained the process and talked about the protectorant (without being pushy).
He was the best carpet cleaner we've ever had! Even tho' we've had this carpet over 25 years it looks better now than it ever has after being cleaned. Other employees you've sent out did ok, but not this good.....And it dried faster than ever as well.
If we'd known he was going to do such a good job we would have asked about help with our upholstery too!
Please thank Terry for us and thanks to you folks as well! (We love WRR too :)
(Oh. The score would have been a 10 but the service in the past wasn't nearly as good.)