- Phone: (214) 372-5326
- Visit Website
based on 84463 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional very polite and Informative
Mario was very professional and knowledgeable when asked questions! He was very professional in the way he performed hus work and are very satisfied with him and service. This is why we chose Zerorez again!
Your employee refused to take care of a little stain outside a bedroom door, even thought he walked right over it.
If you want to make this right, I will listen. if not I will make my posts and never call you again.
They arrived early so I was not prepared with all of my furniture moved, they did not offer to help or wait. As soon as the first gentleman came in he turned on a black light and was showing me all the marks on the carpet trying to upsell saying I had biohazard‘s and that certain colors meant certain things trying to tell me that it was animal urine and vomit and things like that when I watched my children spill juice or slime and I do not have any pets. He came in really hard trying to sell that to where I felt very pressured and uncomfortable. I also informed him that I had used y’all previously so I’m not sure how all of that would still be on the carpet because we’ve use your services in the past and there’s never been an animal in my house since. He looked up my historyAnd said something along the lines of oh yeah he just was in here to get in and out and get done as fast as he could. However the last time we got it cleaned they did a better job and my carpets were dry Within a few hours… My carpet and couches were still wet the next morning this last time that I got them cleaned. I am not sure what they did differently but that was one of the main sellers for me because I have two young children and last time the carpets were dried very quickly. He also made sure to tell me to give them a nine or 10 because an 8 are lower is pretty much like giving them a zero. It all felt very uncomfortable and way overly pushy and was not up to the quality I had experience prior. This is very disappointing considering I am a single mother and a teacher and spending $400 for a service is not a small thing for me. This was a very expensive let down.
Leaves our house and carpet smelling fresh, looking clean, bright, soft fry's fast.
Very friendly staff and always a great job done. I would never use anyone else for my carpet cleaning!
The service was great! My house smells wonderful so I guess the spray for pet urine really worked! Thanks!
Love how clean everything smells without a fragrance. The technicians were both so nice and fun to talk with after they finished.
I like the fact they don’t use detergent and use steam . The technicians have always been knowledgeable and explained the process. My carpet always look great afterwards.
It was a terrible experience. My wife had to call the technician back as he left the carpet very wet and badly buckled.
Customer service is everything I don’t know if it was because it was the end of the night but he barely spoke and it seem like he rushed through the rooms.
He got done pretty fast the carpet was barely even wet.
The overall service...
Your product has no residue. Employees are so helpful & pleasant.
I expected my tile in the kitchen to look better than it did. It cost more than twice the amount to clean the carpet and I was not not impressed with the results.
great job!
Excellent and professional service from the technician
On time , very professional and efficient. Gave some good recommendations to help keep my rug in good shape for a lifetime
Technician very professional and the water only is a plus.
I have always used Zerorez for my carpet cleaning and have told others of the fine job they do.
They are friendly, keep you informed of the time of arrival if they are going to be delayed. They do a very through cleaning job. They will always be the one to do my carpet cleaning.
Technicians professional, timely and did a good job. That's about as good as it gets. Reviewed my order and explained treatment process. Will recommend to someone. Repeat customer!
Tech was great
Professional was polite, efficient, and friendly!
On time, no residue and carpets look great
We loved the two technicians who provided our service! They were so kind and respectful and did a fabulous job. We highly recommend them and will request them the next time we need our carpets cleaned!
Gay and Glenn Ingram
The service was fast and our carpets looked great afterwards! We were more than happy!
Technician was excellent . Process was as advertised.
Do area/throw rugs for
Lower
Cost
Zerorez was amazing! The carpet looked brand new! He was kind, courteous and efficient. We didn’t have upholstery on the plan but when I asked him if he had time he made it work! We are very pleased with the service and will definitely be using them again!
You method has proven to be more effective than traditional cleaning. I have done both over the years and now only use Zerorez
Very competent technicians...easy to schedule...great value