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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, efficient, CLEAN, and Fabian was very helpful in explaining the process. Fabian would make a good trainer-the-trainer. Fabian was very courteous, professional, on time and helpful.
No chemicals, carpets were so clean after service
Service man was thorough, helpful, snd friendly.
My technician was very kind and efficient. But it didn’t take very long and there is a very bad smell on both carpets that weren’t there before it’s smells like chemicals and dirt. If the stains weren’t going to come out I wish he would of said we can’t make it look any better and not cleaned them. I won’t be using this company again but again the tech was kind.
Name removed
The gal was quite good about explaining things to me
Plus your procedure made it so my carpet dried fast than I thought it would.
Mario did a wonderful job. Everything was perfect.
The carpet looks FANTASTIC! The pet spots are going. We’ll see if they “appear” soon. I have confidence they won’t.
The technician was very friendly and went immediately to work. When he was finished he advised to wait at least six hours before putting furniture back. He was very informative!
Our carpet cleaning person was excellent. He explained the procedure before starting and was thorough with the cleaning.
Be more informative
Very efficient- good automated reminders, friendly and competent technician
The price and method of cleaning you use.
Zero Rez always does a great job. Technician was very professional!
Got my carpets clean and the technician was great to work with. Very kind courteous
Very happy with the service
Everything
Reasonable prices and reliable service. The technician was respectful and hard-working.
How clean you get our carpets over the other people we have used
I had to tell the Zerorez Rep. three times I had to have a morning appt. We had to reschedule to meet my accomodations.
Professional Staff, knowledgeable, friendly, very thorough.
Carpet still has stains.
I feel like we wasted our money on getting our area rugs cleaned. They do not look any different and do not smell fresher either. The last time we had one cleaned they took it outside and cleaned it in the driveway. We left it to dry and brought it back in. This time we were told it would be cleaned sitting on top of our wood floor and “dry” cleaned. $240+ spent on 2 rugs and no results for either. The tile in the kitchen looks great and so does the carpet upstairs. Pleased with those services but wasted our money on the rugs. Or was given bad information about “dry” cleaning.
Always willing to listen to our issues and find the best solution.
Clean Water and Kind Employees
Not happy with the carpet cleaning and the damage y’all caused to my travertine tile leaving footprints and haven’t been able to clean it and you have been sending people twice and you haven’t been able to fix it. And now you want to send a third person to assess the problem wasting our time. It’s not acceptable. Instead of coming up with excuses y’all need to fix the damage y’all caused
Careful work by courteous and knowledgeable staff.
The young man who did my service was professional and courteous!
John did a great job and was very friendly and profesional!
Had great experience and looks as good as new!
That it’s only water and leaves no residue
Our carpet looks like new and our technician was excellent!