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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional, hard working ladies!! Plan to use again!!
Carpets look great and feel clean.
would not come back to try and fix a spot without charging a full fee to revisit.
Thorough and expedient
Personable and thoughtful
Pleasant and responsible
Carpets look new after they are cleaned and I like how fast they dry.
We were notified about 30 minutes before the arrival of the Zerorez technician. Upon arrival he surveyed the carpet and went about setting up his equipment and then proceeding to do a fantastic job on our carpet. He indicated trouble spots and was quite thorough with the entire process. Very courteous and energetic young man! Thank you for our clean carpets! A great value!
Left tiles with grimy residue and failed to offer a resolution that would work for me.
Randy was professional and polite. He was also very quiet.
We have had Zero Rez before and the service is always excellent. I value the fact that no harsh chemicals are used and they always work quickly, neatly, and remove all spots and high traffic dirt from our carpet.
I paid the extra $60 to have special treatment in one room. The room seemed worse than before it was "cleaned". Also, another area seemed worse than before it was "cleaned". I understand that there can be dirt that appears from dirty rug pads but having to pay $70 extra for each little spot is ridiculous. I called to complain about the carpets looking worse in some areas than before they were "cleaned" and another service technician was sent out. Unfortunately, I wasn't home when he arrived, so my husband handled the conversation. He was told that we would have to pay the extra $70 for each area that looked bad. Like I said, a couple of the areas actually looked worse than before they were "cleaned". I would have appreciated the second technician at least going over a couple of areas one more time instead of just writing it off as a "you have to pay more" solution. For how much we paid, I feel very disappointed in the result, and, no, I will not use Zerorez again, nor will I recommend your company, I'm sorry to say. I do like the concept of "zero residue" but to have the carpets look unclean- especially after I had paid the extra $60 for the "special treatment", is just plain disappointing!!!!!!!
As an aside, we have a Zerorez air filtering system that we DO like and we feel that that is a good product.
Didn’t spot treat carpets. Was only two rooms and tech seemed to be in a hurry to get out
The specialist who serviced my carpet was professional, prompt and courteous and I have no complaints; he did an excellent job. An 8 is a great score, it says your company is far above average based on o e ecperience but not perfect and I don't recommend companies, I recommend people and I would recommend the gentlemen again.
Knowledgeable and friendly person who came to clean the carpet.
Zerorez does a great job and employs friendly and professional people.
Very happy with the service. The guy was very knowledgeable and friendly. I definitely will recommend and keep using zerorez
Zerorez people are great from start to finish. On time and on point!
Randy was thorough and understood the areas I had concern about and treated accordingly. I am very happy with how the carpets cleaned and how quickly they dried.
Didn’t set correct expectations, rude staff, lies about service and what’s covered.
Our sectional looks amazing and our technician was thorough and professional.
Easy to schedule, fair pricing and friendly technicians. Nice clean carpets after the Cleaning.
Knowledgeable, experienced, results and friendly/courteous people
Technician was on time and did a good job. Would be better if they moved furniture like they used too.
My home was serviced by a very professional, courteous, young man, he did a very exceptional job and I would definitely recommend your services to friends and collegues if everyone affiliated with your business has the demeanor of the young man who came out and cleaned my carpets
I gave him a very nice tip for a job WELL DONE
The technician was very professional and did an exceptional job. He really showed care and interest with furniture and protecting himself.
The gentleman that clean our carpets was wonderful and did an excellent job.
Timely and customer service
Your Zerorez Tech was the best. Friendly, outgoing, professanal, efficent, careful and did a wonderful job. I hope he is my Tech for my next cleaning with Zerorez.I would recommend
him to all my Family and Friends.
Your technician was courteous enough but he was all talk and not very good at his job. He claimed to be one of the top techs in the company and usually did only request jobs . He was unprepared! He did not wear shoe covers. He asked us for rubber gloves, which we had. He did not have sliders for the furniture. He said the floor under the couches, chairs and beds didn’t really get that dirty. He moved and cleaned under one end table and didn’t touch the other one. He obviously doesn’t know how to look at a room and see what needs to be done! We have used your company before but are extremely disappointed this time. Normally I would be asking for some of my money back but I am aware of the hardships businesses are enduring at this time. This young man is not a good representation of your company! I would like to know if you actually address this issue or am I wasting my time answering your question .
Cleaned the carpet’s throughly.
The technician was great to work with.