Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 84463 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 29, 2021 — Rated 10 out of 10 by J.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was kind, friendly, helpful & on time!

Report a concern   November 29, 2021 — Rated 10 out of 10 by B.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Knowledgeable, professional techs. State of the art technology. Prompt and thorough.

Report a concern   November 29, 2021 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have been very pleased with Zerorez after many years of using your services. You are the only carpet cleaning service I use for my home and recommend to my residential clients. As a realtor I have clients who need your services as they prepare to sell their homes. Zerorez is the best.

Report a concern   November 29, 2021 — Rated 10 out of 10 by J.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have used all the reputable cleaners over the years and none of them did as good a job as Zerorez. The technician took extra care on each room to provide the best cleaning possible.
I couldn't ask for better service. My carpets are cleaner than they have ever been. I will only use Zerorez from now on. Thank you Zerorez.

Report a concern   November 29, 2021 — Rated 10 out of 10 by Kimberly Catching Zerorez Dallas/Ft. Worth
What do you like about our products and services?

James did a great job!

Report a concern   November 29, 2021 — Rated 10 out of 10 by C.J. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great customer service

Report a concern   November 29, 2021 — Rated 10 out of 10 by Steve Chadick Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that fact that soaps and chemicals are avoided and that your ionized water cleaning process really works.

Report a concern   November 28, 2021 — Rated 10 out of 10 by Lisa Gray Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was professional and excellent.

Report a concern   November 28, 2021 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was awesome! Very friendly, did his thing and was finished. Great young man!

Report a concern   November 28, 2021 — Rated 10 out of 10 by Elizabeth Phillips Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpet is so soft after the cleaning.

Report a concern   November 28, 2021 — Rated 10 out of 10 by B.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did a great job but was more expensive than the competition. Had a few hidden surprises also

Report a concern   November 28, 2021 — Rated 10 out of 10 by Michelle Guerra Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our technician Demond. Was very good about explaining the process and options.

Report a concern   November 28, 2021 — Rated 0 out of 10 by T.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

terrible office management response to needs. very good tech on site. do not ask for more details.

Report a concern   November 28, 2021 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love how clean the carpet gets and the quick drying process

Report a concern   November 28, 2021 — Rated 10 out of 10 by M.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech that came out was very friendly and very thorough in cleaning our carpets. Have used them in The past and they did not disappount us.

Report a concern   November 28, 2021 — Rated 10 out of 10 by Debbie Ryan Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was on time, friendly and professional. The tech was also helpful on how to treat future stains. Thank you!

Report a concern   November 28, 2021 — Rated 5 out of 10 by S.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

You advertised 1 area of grout cleaning for $89, but when it came down to it, that was for only 75 sq feet. That should be stated up front. My kitchen area was 4x that. Big difference!! Bad advertising!

Report a concern   November 28, 2021 — Rated 10 out of 10 by Fannie Brown Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professionalism and they do an excellent job. All of the techs have been “over” achievers, and Mario was great! He is now my standard tech.

Report a concern   November 27, 2021 — Rated 10 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very hard working pleasant , informative technician did a great job with our carpets,

Report a concern   November 27, 2021 — Rated 10 out of 10 by E.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Easy to schedule. They call you to confirm. They call you to let you know they are on their way. They are very clear upfront about their pricing. They are professional in taking care of your furniture, walls, etc., so that the carpet cleaning doesn't impact them in any way. The technician was pleasant, quiet, and diligent as he went about his work. He was very thorough.

Report a concern   November 27, 2021 — Rated 10 out of 10 by Michael Fredericks Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It’s not necessarily the products but the people that would make me want to share. Marcus was was the tech that came out to clean our carpet, and he was a pleasure to work with.

Report a concern   November 27, 2021 — Rated 10 out of 10 by L.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Arrived early, which I had hoped for. Took care of business. Was very professional.

Report a concern   November 27, 2021 — Rated 10 out of 10 by G.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service by friendly technicians

Report a concern   November 27, 2021 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Professional, good cleaning, punctual. Dries fast

Report a concern   November 27, 2021 — Rated 10 out of 10 by M.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I was so impressed with the cleaning job in my home. Noe was awesome. He was polite, very respectful and compliant with our wanting him to wear mask while here as we were older couple.
Mostly, he was able to make suggestions going forward on taking better care of my carpet and I learned something about better caring for the high traffic areas of your home and what leads to dead fibers in your carpet. I definitely want to have Noe come out agin in 6 months. Further, I have recommended your company to two of my friends due to the good job Noe did with our home

Report a concern   November 27, 2021 — Rated 4 out of 10 by K.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I wasn’t pleased with the cleaning of my floor and shower tile In my master bathroom. Didn’t look significantly different after completion.

Report a concern   November 27, 2021 — Rated 10 out of 10 by T.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpet looks great thanks!

Report a concern   November 27, 2021 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service. My technician did a great job. He was polite and courteous. My carpets looked excellent when he was done.

Report a concern   November 26, 2021 — Rated 9 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician, John was good to work with. He was very personable and seemed to do a good job.
The only problem was that the $99 dollar special costs $188. Not a good business model and certainly not good customer service.

Report a concern   November 26, 2021 — Rated 6 out of 10 by J.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid an extra $60 per room for 3 of my rooms to get some stains removed...that's an extra $180. While the guys were still here it looked like the stains were gone, but when the carpet dried, they were definately still there. I'm very disappointed. My husband has been working on the stains yesterday and this morning, after looking at formulas on the internet and hopefully we can make them better....but Zero Rez sure didn't do what they said they would do. Why didn
t they use the black light to inspect the carpet after cleaning it to see if they had done a good job on the stains. They used the black light to look for the stains before they began the cleaning process, why not use it to look to see if their work was satisfactory.


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