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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great clean, great service
The technician was friendly and very thorough.
Quick drying, the feel of a clean carpet and not a carpet with chemicals, and the personable and knowledgeable technicians.
Your tech did a great job was very polite and informative.
The tech that did the work for me id and amazon job. He was very through, explained what he was to do and then followed up for my satisfaction, polite, cleaned up after completing. Zerorez is the only company I call for any of their services. I would recommend them highly.
Efficiency and great fresh smelll afterwards.
On time, polite, professional & fast. The tech, Evan, I will be requesting next time I need your service. The lady or ladies answering phones were very efficient & friendly.
You kept us informed of your arrival.
Great company. The tech was very nice and did a wonderful job. Would definitely recommend!
Exceptional service technician walked me through exactly what would be done. No up-selling but gave me options. Timely, professional and affordable. This is why I continue to use zero res.
Very pleased. Such a polite young man and a great job. Clean carpet!!!
Rugs cleaning was fine. Tile cleaning OK but grout cleaning left a lot to be desired. Also, individual doing the cleaning was nice but managed to knock something off my wall with the hose and break it.
Service technician was prompt, efficient and did an excellent job.
I have been part of Zerorez for many years. They are dependable and most of all reliable.
We have used Zerorez many times and have always been pleased with their services and work. Will have them back for another cleaning, when it is time!
I like the fact that the process Zerorez uses leaves no residue on the carpets after they are dry. They leave the carpets smelling so nice and fresh.
Great recent technician, Todd, I think his name is. Very pleasant ! He’s the best!
Very professional and courteous. Results always good!
screen your workers. The first guy was prejudice
The technician showed up on time and was very polite and conscientious in doing his job.
He did a very thorough job! My carpet was clean, but was left a little wetter than I expected it to be. It is a very low pile carpet in my office. Not a big deal, but the tech said it would be dry in 4-6 hrs.
The employee who came out was very nice and professional. And early!!
the tech was very pleasant,informative,and professional.
Repeat user
Thorough cleaning and friendly technicians
The tech who cleaned my grout did a wonderful job. My floors were so clean. I would truly recommend this company to anyone who needs their grout cleaned
My floors look good. Nice and clean! Thank you Technician Javier C. for doing a great job and providing good customer service.
First name removed C.
This was my second time to use Zerorez, The first time my husband and I were pretty pleased. I am moving out of my house and needed to have my carpets cleaned. When i saw on the Zerorez website that they will also clean showers I got pretty excited, I felt the price to clean the showers was reasonable, since the showers are fiberglass not tile. I was very disappointed when I saw the results. The goal was to have the shower surrounds to look shiny and new and to remove the hard water stains from the glass. Neither of these tasks were accomplished, the hard water stains remained and the surface of the shower was dull and had a film on it as if it had not been rinsed, the floor was not cleaned at all in one and the tub in the other was not cleaned either. I was told after the cleaning that the brush they used was not small enough to get into the corners, so they still looked dirty, the hard water stains on the door were still there, again I was told the brush that was used would not remove these. In the end I hired a professional cleaning company to do a final clean on the house before showing, the cleaning company cleaned the showers and made them look brand new, and didn't charge me $175.00 per shower. I hate that I paid twice to get this job accomplished. The carpets are old so looked fine for their age, the tile in the house looked pretty good too, some spots in the laundry room were left, I was told they were stains that could not be removed, but again I was able to remove them with a scrub brush and a little elbow grease. I have recommended Zerorez in the past, but will be careful in the future.
I was very impressed with my service rep. He was very personable, informative, and did a great job getting stains and dirt out of my carpet. I have used your company several times and have been very pleased with the results.
Prompt, polite and proficient technicians
Rugs cleaned very well
On October 30th, after the completion of your technician cleaning my carpet, I discovered that he had cracked, broken, and damaged my mirrored console in my hallway with his carpet cleaning machine. He was aware that he had damaged my console. However, he did not say a word. I immediately contacted your company via chat on your website, but I have not yet to hear back from your company.