- Phone: (214) 372-5326
- Visit Website
based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My technician, Terry, did a very good job on my carpet and I definitely want to use him again. I recommend Zerorez to everyone.
I was very pleased with the service and the results were very much to our satisfaction!
David the Tech was top notch. He explained the entire cleaning steps and we went through each room to review final results. Very impressed, carpet really looked fresh and new. Thank you!
Great service! Great employees! Always respectful of my time and home.
Great cleaning and great technicians
Professional and job well done
Techs are very good, very experienced, great job each an every time. Reasonably priced.
Services
The gentleman who was dispatched to my home (last name is Ruffin) was timely, very professional, and very polite. He paid attention to details in my home and offered other recommendations for future cleaning, which I will schedule.
There was no icky smell or residue upon completion of the cleaning, so I am extremely satisfied with the services I received.
The technician was cafeful and did agreat job. l will have your company again,
The house smelled Like wet dog and we don't even have dogs we had to spray for breeze on the carpet
I assume the carpet is clean, but drying time was about 60 hours. I had thermostat turned way down to dehumidify and 2 fans running. The carpet was very, very wet from this cleaning process in many places. Fortunately I was able to limit use of the room, but was really surprised that it took so long to dry/was soaked so deeply. Because the carpet was wet for so long, it felt like the fibers were not fluffy after cleaning. This was a high grade carpet and pad that was less than 1 year old, so cleaning should have been easy. I've vacuumed several times now since it's been dry and it seems better, but not sure it's really clean - not sure what's in your solution. It was sticky while it was wet.
I also had 2 upholstered chairs done and they dried within 8 hours/seem fine. There was no visible dirt on them to start with, but assume they are clean/dust removed, freshened etc.
I've only used Zerorez for upholstery and floor rugs in the past without issue, so thought I'd try on the carpet. I would return to chem-dry process for carpet in the future I think.
Mario was very polite, efficient and communicated well. Thanks!!
.
Friendly technician. They were late, but kept in contact with me multiple times about the delay. I do feel like the service performed was done at a high level and I would use again!
YOU ARE THE BEST!
The technician is always pleasant, professional, and knowledgeable, My carpet looks so great after cleaning.
The friendliness and professionalism of the air duct tech. The quality of the work and the results were amazing!
Outstanding tech, very thorough! On time, courteous and polite.
Timely, good advise and informed about the whole process
Everything about your company exudes what other companies should strive toward.
My tech was fantastic! He listened to what I needed extra attention on and really took the time to do an awesome job
Works well to clean my home. Service and techs are excellent.
Great service.
Technicians are clearly trained on customer service
Know the cost up front and service is great
The service man was friendly and efficient
Jessie was the very best tech of all that we’ve had from Zerorez. He took his time and this was the first time that out carpet was this clean.
Arrived ahead of schedule. He was courteous and helpful. It only took about 45 minutes to an hour to clean the four rooms.
Always as promised. Explains processes