Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83929 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 10, 2021 — Rated 10 out of 10 by Tammy Lucero Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and efficient. Friendly respectful techs. Clean carpets. Pet stains gone

Report a concern   November 10, 2021 — Rated 0 out of 10 by B.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Didn’t finish removing stains! Had a technician come back the next day, after a long fought battle, he was 39 minutes late & his equipment broke! We had to leave ‘ he was supposed to wait but he left!!!! Never use you again & going to give you a terrible review online!!!!

Report a concern   November 10, 2021 — Rated 3 out of 10 by C.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Some of the spots are still on the carpet. coffee, etc not pet stains. It took 15 hours or more to dry. The young man was very polite and got busy, but I felt he went too fast. He was here less than an hour. We are having a party or I would ask you to come back and try to get the spots out, better. I don't have time for that, right now.
The carpet does look better, but I feel like the spots could have been treated better and we shouldn't have to wait 15 hours for it to dry. If he had slowed down he could have vacuumed out more water.

Report a concern   November 10, 2021 — Rated 10 out of 10 by Lisa Carneal Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our guy was fantastic. The carpet looks amazing, like new.

Report a concern   November 10, 2021 — Rated 10 out of 10 by Y.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I recently had my carpets cleaned which I thought would need to be replaced but the tech did an amazing job at bringing them back to life. I can now enjoy my carpets almost like new again.

Thank you

Report a concern   November 9, 2021 — Rated 9 out of 10 by R.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came was helpful and informative , and he did a good job.

Report a concern   November 9, 2021 — Rated 10 out of 10 by H.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Diamanté, our technician, was outstanding. On time, very polite, did a terrific job.

Report a concern   November 9, 2021 — Rated 10 out of 10 by T.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The cleaning techs are great. Always extremely polite and knowledgeable.

Report a concern   November 9, 2021 — Rated 10 out of 10 by B.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything 👍

Report a concern   November 9, 2021 — Rated 10 out of 10 by Karen Jenkins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality service

Report a concern   November 9, 2021 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love the holistic manner of carpet care and no doubt, the pro technicians!

Report a concern   November 9, 2021 — Rated 10 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The employee was very nice and professional!

Report a concern   November 8, 2021 — Rated 10 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like not having the carpet saturated with a solution and water that takes a long time to dry.

Report a concern   November 8, 2021 — Rated 10 out of 10 by C.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jesse was extremely friendly and did a great job. He was even able to get traffic areas cleaned up nicely. I would highly recommend Zero Res!!

Report a concern   November 8, 2021 — Rated 10 out of 10 by A.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

good job on time very pleased with the service

Report a concern   November 8, 2021 — Rated 10 out of 10 by Susie Mullins Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used their services for years and are always happy with the Zerorez work and the workers. Professional, quiet, orderly, clean, respectful - all of the above. Highly recommended.

Report a concern   November 8, 2021 — Rated 10 out of 10 by J.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They were able to get a coffee stain out that other carpet cleaners could not.
Technician was very polite and conscientious.

Report a concern   November 8, 2021 — Rated 9 out of 10 by Viola Salazar Zerorez Dallas/Ft. Worth
What do you like about our products and services?

It was quick and easy. Showed up on time and was very informative on additional services that company provides. Our tech was very professional. I will be using Zerorez again.

Report a concern   November 8, 2021 — Rated 2 out of 10 by A.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid for the pet treatments and there is still a huge spot, but the technician was very nice

Report a concern   November 8, 2021 — Rated 8 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What could we do to improve?

Remove all stains.
One stain in my husband's office did not come out and the candle wax in our bedroom was not removed. I do not think they made an attempt to remove it. That was actually the only stain that I was interested in having removed.

Report a concern   November 8, 2021 — Rated 10 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very good work, fast and efficient

Report a concern   November 8, 2021 — Rated 10 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was outstanding. Technician acted in a professional manner.

Report a concern   November 8, 2021 — Rated 10 out of 10 by Brian Martino Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Final product. Good technicians.

Report a concern   November 7, 2021 — Rated 10 out of 10 by Tameka Brice Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was very thorough in cleaning my carpet and friendly. Great customer service

Report a concern   November 7, 2021 — Rated 10 out of 10 by Nancy Neubauer Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very thorough and conscientious. Great job!

Report a concern   November 7, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician was wonderful and did a great job.

Report a concern   November 7, 2021 — Rated 10 out of 10 by D.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That it really did clean better than any I’ve seen and it only took twelve hours to dry, not three or for days!

Report a concern   November 7, 2021 — Rated 10 out of 10 by Jeanne Downs Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent customer service. Knowledgeable technicians. Friendly and easy to talk to. I realize they’re there to sell the services as well as provide the service, but they offer plausible explanations for different services than what the customer might have originally ordered. I am always extremely happy. Also, the cleaning not only makes the carpet look better, but I am convinced it extends the usable life of the carpet.

Report a concern   November 7, 2021 — Rated 10 out of 10 by D.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fantastic technician. Very friendly and explained the process very well. Carpet looks great!

Report a concern   November 7, 2021 — Rated 0 out of 10 by D.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Call me for details but bait and switch for pricing & not doing the whole rooms is the start.


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