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based on 83430 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our house is 90% carpeted ( Light cream color carpet, nightmare to keep clean ) and we had a flood last year that covered about 75% of the carpeted area and for some reason the carpets wound up with rust colored stains all over and I truly thought that they would have to be replaced.
I've heard the ads on KLTY for some time and I decided to call just to see if they can bring the carpet back to life. WOW!!! is really all I can think of to say about how clean our carpets are.
Some carpet cleaners leave a residue that makes the carpet feel sticky and has a lingering smell and have heard Frank and Starlene on KLTY say that they are "Icky Free". The carpet is not sticky and there was no lingering smell, they are just clean and stain free.
James D did a fantastic job! I truly can not say enough about how great the carpets look. I will definitely give y'all a call in the future and will recommend y'all to everyone who asks.
Thank you, thank you, thank you!
Joanne Parker
That you don’t use harsh products
MY CARPETS WERE VERY CLEAN
Good service. Great result
Ou tech. was so respectful and our carpets lookm great.
The oversell is a little obnoxious.
But otherwise, the job was great!
The first disappointment was that we were scheduled to have the technician come on Monday, November 1, between 3:30 to 5:30, No one had contacted us by 5:15 so I called your office (which in itself is a terrible experience!). When I finally got someone, the receptionist told us that the technician had gone home earlier in the day with a fever. No one had contacted us about that issue. We rescheduled for Tuesday afternoon.
The carpets were cleaned on Tuesday. When the technician came he asked if we had any stains and I showed him two areas. One in our office/bedroom and the other where our dog had gotten sick years ago and the stain will not come out. I didn't expect it to come out.
When I came in yesterday morning to my office I noticed an ink stain that was not there the day before. I did not see it previously and neither did the cleaner. The only thing I can figure out is that there was a small spot of ink in the carpet that we did not see and once it got wet it just spread all over the place!
Also, the area near this stain needs to be recleaned . It was not thoroughly cleaned.
I called your office on Wednesday to speak about this problem and I sent pictures of the area. I am waiting to hear from your management team.
Again, I will mention what a nightmare it is to call your company. The receptionist is pleasant but impossible to reach in less that 10 minutes.
The service was very professional. Randy did a great job.
The Technicians have ALWAYS been very friendly, respectful, and good at their job. It is always a job well done!
Thorough and clean.
The technician was great to work with.
Very professional, hard working ladies!! Plan to use again!!
Carpets look great and feel clean.
would not come back to try and fix a spot without charging a full fee to revisit.
Thorough and expedient
Personable and thoughtful
Pleasant and responsible
Carpets look new after they are cleaned and I like how fast they dry.
We were notified about 30 minutes before the arrival of the Zerorez technician. Upon arrival he surveyed the carpet and went about setting up his equipment and then proceeding to do a fantastic job on our carpet. He indicated trouble spots and was quite thorough with the entire process. Very courteous and energetic young man! Thank you for our clean carpets! A great value!
Left tiles with grimy residue and failed to offer a resolution that would work for me.
Randy was professional and polite. He was also very quiet.
We have had Zero Rez before and the service is always excellent. I value the fact that no harsh chemicals are used and they always work quickly, neatly, and remove all spots and high traffic dirt from our carpet.
I paid the extra $60 to have special treatment in one room. The room seemed worse than before it was "cleaned". Also, another area seemed worse than before it was "cleaned". I understand that there can be dirt that appears from dirty rug pads but having to pay $70 extra for each little spot is ridiculous. I called to complain about the carpets looking worse in some areas than before they were "cleaned" and another service technician was sent out. Unfortunately, I wasn't home when he arrived, so my husband handled the conversation. He was told that we would have to pay the extra $70 for each area that looked bad. Like I said, a couple of the areas actually looked worse than before they were "cleaned". I would have appreciated the second technician at least going over a couple of areas one more time instead of just writing it off as a "you have to pay more" solution. For how much we paid, I feel very disappointed in the result, and, no, I will not use Zerorez again, nor will I recommend your company, I'm sorry to say. I do like the concept of "zero residue" but to have the carpets look unclean- especially after I had paid the extra $60 for the "special treatment", is just plain disappointing!!!!!!!
As an aside, we have a Zerorez air filtering system that we DO like and we feel that that is a good product.
Didn’t spot treat carpets. Was only two rooms and tech seemed to be in a hurry to get out
The specialist who serviced my carpet was professional, prompt and courteous and I have no complaints; he did an excellent job. An 8 is a great score, it says your company is far above average based on o e ecperience but not perfect and I don't recommend companies, I recommend people and I would recommend the gentlemen again.
Knowledgeable and friendly person who came to clean the carpet.
Zerorez does a great job and employs friendly and professional people.
Very happy with the service. The guy was very knowledgeable and friendly. I definitely will recommend and keep using zerorez
Zerorez people are great from start to finish. On time and on point!
Randy was thorough and understood the areas I had concern about and treated accordingly. I am very happy with how the carpets cleaned and how quickly they dried.
Didn’t set correct expectations, rude staff, lies about service and what’s covered.
Always friendly, professional technicians...good prices...carpet always looks great after cleaning...convenient scheduling...friendly operators when I call