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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I will call the office on Monday, but 1 cleaning and 2 special treatments ($400) later and there’s still a huge pet urine smell on the spot that’s an issue. It doesn’t even seem like it’s gotten any better. Is this normal?
Professional
Very thorough
The man who came did not do all the steps, particularly he did not do the first carpet lifter. I have had this done before- and when I spoke to him he told me that was at the end. I verified with customer service- and I was correct. So he did not tell the truth. In addition, when i asked him to go over 2-3 spots, he replied nothing could be done.
V E R Y disappointed in his attitude and the service.
Will be looking for another company.
The technician was very knowledgeable and very pleasing to communicate with. He was fast and let me know exactly what he needed to do. I will use you guys again!!
The technician CJ was very nice and competent
Great job very fast and the carpets look fabulous
I paid for a flush service for pet odor. A cat peed on my carpet less than a week before service. The smell is just as strong as ever like no treatment was done. Disappointed in the cost for a product that didn’t work. The technician was great but I think the product or process isn’t effective
The technician was on time, service was quick, and he did a great job. Price is also very reasonable.
Prompt detailed cleaning
Everything
Consistently great service - quality cleaning, and great representatives.
My time slot was 1-3, I received a call that the technician was driving from across the metroplex and would not arrive until 3:40…he ended up at our house around 4ish. I felt like I was constantly being upsold for every thing…nice guy and the carpet looks good. Not the best experience I’ve had from Zerorez. My last house was serviced by Randy and he was awesome!
I have used Zerorez a couple of times now and they always do a great job especially with pet stains and orders. The technicians are very knowledgeable and so nice! I will always use them to clean my carpets and rugs.
Great job by Todd.
I asked for my carpet to be cleaned. I had to call you to come back. The dirt he pulled out of the carpet was so dark in his machine. I can’t believe how much was pulled out the second time. You need to do your job right the first time. I would not recommend you.
Carmen the technician did an excellent job, was knowledgeable and friendly! I would definitely ask for her again. My carpets look great.
Your Rep did not get behind the doors. He was in and out very quickly.
Quality, professional and courteous service.
Pricing was more than what we thought
Our technician was great. He was punctual, very polite, and he did a very good job. Our carpets were filthy, and now they are clean and very acceptable.
The technician was very professional and knowledgeable. He took extra care and explained everything in detail. He took care not to cause any damage to our home. Got down on his hands and knees to check if a stain was gone. Carpets look great!
Randy and the service he provided were outstanding!!!
Hector was efficient and kind!
Did the job with little stress on our part!
I didn't expect to pay three hundred dollars for your service
Timely, efficient and courteous
Very professional service people, high quality clean-
It does what I expect and want…a clean carpet.
Very professional and great job
Carpet looks brand new! Super friendly and professional service tech!!!
Very professional and great quality of work.
Excellent Job from start to I finish