Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2021 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent job. Carpet was cleaned in a timely manner. Looks so much better. Will definitely use them again.

Report a concern   November 13, 2021 — Rated 10 out of 10 by Lynn & Jim Bong Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We have used Zerorez for carpet cleaning for a while now, always great service and great result. Just had carpet cleaned yesterday, again great service and great result. Need to add, Todd the technician who did the job was awesome...professional, friendly and thorough w/ doing the job.

Report a concern   November 13, 2021 — Rated 10 out of 10 by K.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service was great and the technician excellent!

Report a concern   November 13, 2021 — Rated 8 out of 10 by C.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

No 10s when y’all just cleaned on Friday. One day does not a 10 make. Areas which were serviced are clean. Hope we’re not disappointed.

Report a concern   November 13, 2021 — Rated 10 out of 10 by N.N. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The young man was very eager to please me and do a good job. I asked him to go over a couple of spots and he happily did. I had a recliner cleaned. The back of it, where my back touches the back if sit in it, had a line down it when it dried. I called and you sent him out again and he went over the back of the chair only. The line is gone and I am pleased with the results. He was very nice and did not seem upset that he had to return.

Report a concern   November 13, 2021 — Rated 10 out of 10 by S.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast and great job on my carpet.

Report a concern   November 13, 2021 — Rated 10 out of 10 by G.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets looked amazing.

Thank you

Report a concern   November 13, 2021 — Rated 10 out of 10 by Pam Davidson Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service. Our Tech, Evan, was courteous and efficient and I would highly recommend. Our carpet looks great.

Pam Davidson

Report a concern   November 13, 2021 — Rated 8 out of 10 by P.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

Better odor removal.

Report a concern   November 13, 2021 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional my carpet looked and smell so good

Report a concern   November 13, 2021 — Rated 7 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What could we do to improve?

Overall cleaning is really good - I think the best... BUT I cannot under any circumstances endorse the Flash cleaning. It left a worse ring around my stain. It's expensive and while it worked on the stain itself, it left a ring around the stain making it much more obvious. The risks were not explained, only the benefits, or I would never have done it. Called to have it fixed twice, and customer service reps didn't listen and even argued with me. I had to require a manager to engage. They wanted to charge me to remedy a problem they created, so I had to explain numerous times this wasn't something I should have to pay for a return visit to handle. Finally, they did come out the two additional times. at no charge. The second time it is a bit better, but not great, which they blame on past use of some kind of stain spray. That could be a reason, as I'm sure years ago I sprayed it with probably an enzyme spray, but that risk should have been explained as part of the original discussion. They asked me sign a waiver for that specific area because they can't do more. I did. But I have to warn others to ask a lot of questions before saying yes to Flash treatment. I also learned that the only thing to use on your carpets for a stain you treat should be white vinegar and water mixed.

Report a concern   November 13, 2021 — Rated 9 out of 10 by J.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products they use.

Report a concern   November 13, 2021 — Rated 10 out of 10 by S.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Everything which is why I bypassed all the other companies and went straight to Zerorez!

Report a concern   November 13, 2021 — Rated 10 out of 10 by T.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The best there is around

Report a concern   November 12, 2021 — Rated 10 out of 10 by Rodney Kile Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service!!!

Report a concern   November 12, 2021 — Rated 10 out of 10 by D.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great communication and nice technicians - and great job on the carpet and floors!

Report a concern   November 12, 2021 — Rated 10 out of 10 by D.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby was great! He was super patient and waited for us and made great recommendations.

Report a concern   November 12, 2021 — Rated 10 out of 10 by Susan May Zerorez Dallas/Ft. Worth
What do you like about our products and services?

This was our first service with ZeroRes. Our gentleman was very informative and professional. He did a great job! We will definitely use them again!

Report a concern   November 12, 2021 — Rated 10 out of 10 by T.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and polite personnel , carpet was nice and clean !

Report a concern   November 12, 2021 — Rated 10 out of 10 by J.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The tech was professional and the carpets looked great!

Report a concern   November 12, 2021 — Rated 10 out of 10 by P.J.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The carpets were really nice when the technician was finished

Report a concern   November 11, 2021 — Rated 10 out of 10 by Lynda Cross Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician really tried to get all the stains out.

Report a concern   November 11, 2021 — Rated 10 out of 10 by G.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Nice work.

Report a concern   November 11, 2021 — Rated 10 out of 10 by R.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

There is no question on the quality in cleaning. I can tell the differences between areas not clean vs clean. The areas not clean usually are areas where heavy furniture is at. I feel the carpet is clean to my feet and the appearance is nice. Old spots are being removed and some it will take with time. It is my intention to have my carpet cleaned for about 6 months straight since It has been a while my carpet has been cleaned. I will then move into a quarterly routine. The guys who come to clean are very nice and very respectful.

Report a concern   November 11, 2021 — Rated 10 out of 10 by Tim Carroll Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Awesome service! Couldn’t be happier with the way our carpet turned out! Would definitely recommend!

Report a concern   November 11, 2021 — Rated 0 out of 10 by J.B.P. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

All about scheduling being unpredictable,tile floor is not an acceptable cleaning. Your solution and equipment apparently are not adequate for all jobs. Hit or miss clean , totally unacceptable. Spots of powder solution here and there. Grout dirty here and there. Some dirt still on tiles. Bad way to clean tile floors. Please advise solution. Also I received no receipts for my 2 checks I paid the workers yesterday.

Report a concern   November 11, 2021 — Rated 10 out of 10 by T.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great service! Walk you through the entire process and very thorough cleaning!

Report a concern   November 11, 2021 — Rated 10 out of 10 by Boris Loera Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, on-time service and the carpets looked great. Thanks!

Report a concern   November 11, 2021 — Rated 10 out of 10 by Kenneth Bauman Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The products work great and the technicians are always nice courteous and professional .They take the time to explain what they will be doing and they always do a great job.

Report a concern   November 11, 2021 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt service and explanation of what he was doing


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