Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83430 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 6, 2021 — Rated 10 out of 10 by L.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My service technician was amazing
Just because how professional he was and thorough - I will use him again

Report a concern   November 6, 2021 — Rated 9 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Friendly and great service!!

Report a concern   November 6, 2021 — Rated 10 out of 10 by Lauren Drinkard Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy and Dexter were our technicians and they were incredible. Jeremy took the time to explain the machinery being used on our carpets and tile, the cleaning solution that would be used, and he also demonstrated on a small portion of our carpet a before and after. They were professional, polite, and friendly the whole time they were servicing our home. These are 2 incredible men who are good at their jobs. Treasure them.

Report a concern   November 6, 2021 — Rated 10 out of 10 by Don Shisler Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The gentleman that came and did our house was great! You need to give him a raise. Seem to be a very thorough clean this time as well

Report a concern   November 6, 2021 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpet looks cleaner than other services I have used

Report a concern   November 6, 2021 — Rated 10 out of 10 by J.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

IngWas a very good clean

Report a concern   November 6, 2021 — Rated 10 out of 10 by K.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very courteous, very knowledgeable employees. My carpet looks brand new and smells so fresh and clean

Report a concern   November 6, 2021 — Rated 0 out of 10 by W.Z. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I’ve been using Zerorez for years and this is the first time I get charged an extra $30 just to do the small apartment hallway, on top of that the cleaning was not done properly, it literally took him 10 minutes to clean 3 rooms, very disappointing service

Report a concern   November 6, 2021 — Rated 10 out of 10 by K.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Keith was thorough and very knowledgeable. My house feels so fresh!

Report a concern   November 6, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

All stains were removed and the tech was so nice

Report a concern   November 6, 2021 — Rated 10 out of 10 by H.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Amazing experience!

Report a concern   November 6, 2021 — Rated 10 out of 10 by B.C. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Did an excellent job

Report a concern   November 6, 2021 — Rated 10 out of 10 by M.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My technician was prompt and very thorough.

Report a concern   November 6, 2021 — Rated 9 out of 10 by Tami Sewell Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Prompt and efficient. Impressed with level of clean.

Report a concern   November 6, 2021 — Rated 10 out of 10 by J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job!! Appreciated notification on arrival time and arrived at said time!
Diligently assisted with stains.
Loved the Tile cleaning !! Looks great each time !

Report a concern   November 6, 2021 — Rated 10 out of 10 by C.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Bobby was great!

Report a concern   November 5, 2021 — Rated 10 out of 10 by K.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cleaned the spots and the carpet was not left real wet. Fast service

Report a concern   November 5, 2021 — Rated 10 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Tech did a great job

Report a concern   November 5, 2021 — Rated 10 out of 10 by I.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The way our carpet feels after the cleaning process is complete.

Report a concern   November 5, 2021 — Rated 10 out of 10 by L.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The ease of scheduling and how good the carpets looked afterwards.

Report a concern   November 5, 2021 — Rated 10 out of 10 by M.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Carpets were very, very clean! Thanks

Report a concern   November 5, 2021 — Rated 10 out of 10 by R.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Fast, cheap, and great service! You have hit the trifecta!

Report a concern   November 5, 2021 — Rated 10 out of 10 by Ramona Wells Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The customer services was really great and helpful I will for sure use zerorez again in the future..

Report a concern   November 5, 2021 — Rated 10 out of 10 by A.V. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Technician was very professional and informative

Report a concern   November 5, 2021 — Rated 0 out of 10 by T.K. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I paid over $500 to have 4 rooms cleaned I paid $75 for pet treatment and was told by the tech that this was per spot not per room which is ridiculous. I went back over rooms after they cleaned and counted 34 spots where I could see pee spots with my black light/pee spotter light. I sprayed with my Folex carpet cleaner and could see the spots disappear within seconds. So I don’t know what your cleaning does. No way I would recommend you. Only way to make it right is either come back and reclean everything and check it with the black light afterwards or give me a refund of $350 which would make the price appropriate for service I received.

Report a concern   November 5, 2021 — Rated 10 out of 10 by D.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

When we had new carper installed we decided not to every use a soap-based cleaner. It left stiff
carpet fibers and relied on the vacuum to clean up the residue. Now for 5 years our carpet is still as soft as ever.

Report a concern   November 5, 2021 — Rated 10 out of 10 by S.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My order is always correct.

Report a concern   November 5, 2021 — Rated 10 out of 10 by Liz Starkey Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My rep did an awesome job

Report a concern   November 5, 2021 — Rated 0 out of 10 by D.G. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Tech told me that there is an orange smell once finished. I hired zero res because I can’t stand chemicals. How can it be chemical free if there is a smell at the end? Tech just used water per my instructions and my carpet is not clean nor was any effort made to spot clean spots. Once he left I got my own spot cleaner and cleaned off the spots. I planned to hire again to get my first floor cleaned but now I have to find a different company.

Report a concern   November 5, 2021 — Rated 8 out of 10 by M.B. Zerorez Dallas/Ft. Worth
What could we do to improve?

When the gentleman arrives, please either ring the doorbell or leave a voicemail when you call numerous times.
After the appointment, please do not bombard me with follow up emails, calls on my cell and calls on my office number the very next day.


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