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based on 84456 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and professional
I feel a lot of "rez". Carpet is super crunchy.
This was our second time using Zerorez for our annual carpet cleaning. Both times the technicians were very friendly, efficient, and did a great job.
It was an easy process, from our quote to the finished product. The tech was on time, communicated well, polite and efficient. I appreciated that he did exactly what I asked for with no high pressured "upsell". I would definitely use them again when needed!
On time, good service, friendly cleaners!
Service
Very satisfied. Would gladly recommend to friends and family.
This was my second time using Zerorez. Completely pleased with service!
Great service! The results, the explanation of effectiveness beforehand, and the speed of the work are all appreciated
Had a chair mat on the carpet where I can clearly see the "clean and dirty" spot. I think could have done a little more effort to clean this spot.
Easy to work with, quick, efficient, courteous.
You did nothing wrong, you delivered exactly what you said at the price you said, when you said, in a courteous professional manner and there is nothing to make right. The reason I am unlikely to use you again is at that price I am more likely to buy myself a better vacuum and get multiple uses out of it then use you again. I went in expecting to pay $114 and made the choice knowing what the add-ons cost to upgrade the service while your cleaner was here, but when I sat and thought about it afterwards it just does not make economic sense to call you out twice a year when I can buy a very good vacuum for those two services in one year and not have to call you out again after that.
Zero chemicals and fast!
We loved our techs and the services we had done. Very polite and very kind. We are so happy with our carpets!
I know and agree up front on the costs. Service is always good.
Happy with the service
Hello, the technician was very nice and on time but my walls are scuffed all over at almost every corner. We recently had our entire house painted, which was expensive, and now I have to try and have someone come in a patch and paint all of the marks that were left.
Professional and hard working employee. Reliable timing and great service. Thank you!
My floors were left very wet. The rep left at about 12:30 and at 8:30 my floors were still damp. For the first time, my floors were left feeling crunchy and I know this will cause them to attach dirt faster. Very disappointed.
During my service, their equipment broke and it left my staircase pooled with water. It took an hour to get a replacement part and by then the water damaged my stairs. I have been waiting over a week to hear from their damage department and haven't heard anything back. Meanwhile, my stairs are warped and damaged. Could someone please reach back out to me? I have called three times and no one is calling me back.
The technician did a great job. He took his time and it made a huge difference compared to the last service we used.
Tech always does a good job even though I have white carpet that is quite old. They are always on time or even early.
Excellent service!
Fantastic service, friendly technician
It really works!!! Courteous, knowledgeable technician.
Pet stain removal was added to my bill, which I agreed to. It looked great on Wednesday. With no foot traffic until this morning, the stains are back and twice the original size. You charge a hefty fee for stain removal, which I agreed to, but it does not work. Even the other 3 small non pet stains are now back and the carpet has a crunchy texture to it now. I would like to have my money refunded.
We were very happy with the cleaning of our couch and chair.
Informative, stains removed.Easy to schedule
We had our grout cleaned, just in our kitchen. It was $180 and it looked like it wasn’t cleaned at all. It’s so expensive! A complete waste of money!
You had a reasonable price compared to competitors, you called ahead, arrived on time, communicated with me just enough while I was working, and did a great job cleaning.