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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was fast and our carpets looked great afterwards! We were more than happy!
Technician was excellent . Process was as advertised.
Do area/throw rugs for
Lower
Cost
Zerorez was amazing! The carpet looked brand new! He was kind, courteous and efficient. We didn’t have upholstery on the plan but when I asked him if he had time he made it work! We are very pleased with the service and will definitely be using them again!
You method has proven to be more effective than traditional cleaning. I have done both over the years and now only use Zerorez
Always great service and excellent customer support.
i already responded via text.
We liked the fact that your equipment is in the truck. It is very powerful equipment and efficient.
Clean carpet and great technicians!
The technicians are great.
Your technicians.
Your service tech was friendly, prompt and informative.
On time and very efficient.
I have been using Zerorez for the past 15 or so years and have always been completely satisfied. This last time was a shocking disappointment. The technician that came to my house two days before Thanksgiving did not wear a mask, did not use the shoe covers, and made a horrible mess of my carpets. It was an unsightly embarassment when we had company on Thanksgiving day. The supervisor that came out this week to rectify the situation did a fantastic job. He explained that the dark stains and yellowing that the previous tech left on our carpet were due to a chemical reaction from leaving too much water in the rugs. That explains why they were still very damp 24 hours after the initial "cleaning." Thankfully the supervisor was able to remove all the stains and yellowing and the carpets look great. I am glad that Zerorez stood behind their reputation and fixed the problem. Just wish they hadn't been such a mess for Thanksgiving. I hope that the technician that came out last week receives appropriate training going forward.
Great service great people great product
Very professional did a great job
Unbelievable job on our 30 year old tile floors. Look better than when they were installed! Our tech, Noel, worked for 2 solid hours and did an outstanding job!
Awesome job by the technician , very courteous service and professional
Not sure that my tech's equipment was working properly
Your technicians are always so friendly and knowledgeable and do a fantastic job.
My carpet is clean
On time and professional
The serviceman seemed nice and friendly but when I went upstairs to ask home something he was going through my daughters dirty laundry hamper. When my daughter got home she asked if I put stuff in her dresser as the drawers were slightly open. I asked her to check to she if anything was missing, especially her money she keeps in her cabinet and she couldn’t tell as she doesn’t keep a running total.
The work was good and carpets look good, but I would not trust to have him back in my house.
Love the idea that you can clean carpets with no chemicals. Service person courteous, professional and efficient. I’ve used your service several times, always with great results.
Tech was amazing and so nice. However, my room that I paid extra for pet odors still smells. Almost like it was never cleaned.
Easy of scheduling, quick in and out, great customer service.
That your techs don’t try and upsell you on unnecessary additional services.
What I did not like was being presented with the online option of leaving a tip, and I felt kind of bad not leaving him one (he certainly deserved it). I feel strongly however, that YOU should pay your employees a sufficient wage so they do not have to depend on tips.
Love the services , the choices for cleaning your carpet are great from protecting the carpet , deodorizing them and antibacterial ingredients if you want it
The service was great but Bo was the best. He helped in everyway and was so quick to come out when we needed him to! I would suggest you guys to my business and personal friends!
We loved the two technicians who provided our service! They were so kind and respectful and did a fabulous job. We highly recommend them and will request them the next time we need our carpets cleaned!
Gay and Glenn Ingram