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based on 83929 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You use water and that is safe for my pets. Thanks.
Too much to mention.
No chemicals or added soap in my carpets to leave a sticky residue. Service was prompt and when I called with an issue they scheduled quickly to come back and correct the issue at no cost.
Very Expensive
The technicians are punctual and polite. The carpets are as clean as possible.
The work quality was good and the technician was friendly but the price went from $120 quoted to $740 and though there were issues on the carpet at some spots, I do not see how you justify $740. I was also charged $45 for an extra room while there were only a living room and a bedroom and I had called you because your promotion advertised cleaning 3 rooms plus an extra room for $99. Disappointed.
the young man was very prompt and courteous. He asked if i had any questions before he began and he was done very quickly.
Jeremy was very friendly and did a great job cleaning my carpets.
I don't think the process is any better than other cleaners. As they say, you get what you pay for.
They just use high-alkaline water, no soaps or detergents that leave residue.
They are good at getting out spots and stains.
Your technician (Diamante) was courteous, professional, and efficient. He explained the various options for treating my specific issues. He was thorough but worked quickly.
Javier is a delightful man who approaches his work as a consummate professional.
You get my carpet looking brand new. I also like your price. I always use you when you offer 3 rooms for $99.00
Clean carpets!
Our service tech was great!
They did everything they said. All spots came out.
Excellent service professionals and my carpets look fantastic.
Good quality of service.
Our upstairs landing was soaking wet...it took 3 days to finally dry out!
It will probably lead to warpage of our stairs and landing.
Quality work. Technician was professional, knowledgeable, and personable. Very pleased with results.
On time and very efficient. The job was quick and easy with no extra problems or difficult areas. The Technician was gracious and a pleasure to have in the house. The carpets were dry within 5 hours and we are pleased. thanks again.
They do the job right
I have strong allergies to chemical odors. No reaction at all after having my carpets cleaned by Zerorez! Todd was great. Worked hard on my deep stains. 9 days later, carpet still looks and feels great!
Cesar was the most professional and helpful home service representative I’ve ever met. We just bought a new home and we’ve had at least 10 services. Cesar was the best. Extremely thorough in discussing our needs and even took time to speak with us about other issues. The actual work done cleaning our carpets was phenomenal. I’m really impressed with the Zerorez technology. We had the carpets cleaned (using only a vacuum style rug cleaner by move-in cleaning company) only two weeks before, and the chemicals caused hives on my daughter’s legs. Zerorez came in and removed all those nasty chemicals AND cleaned our carpets so well they went from brownish gray to actual gray. Our main goal was no more hives, and we got so much more. I will return to Zerorez for all the other services they offer too!
The technician did a good job at carpet cleaning.
They try to accommodate customer with convenient appointment times/dates.
Our tech was very punctual and kind. He was willing to work around other workers that were in the house that were supposed to be already gone. He did his job very quickly too! When he was done the carpets looked great and smelled great too.
After the floor dried the stains are still on the floor.
There was so much residue left on the rug. I have pictures. Also, some stains I knew wouldn’t come out but others that I thought would come out didnt. And the price was so high I was shocked. I just had a hallway, stairs and area rug cleaned.
No Chemicals

We really would pleased with the technician. She was very thorough explaining the process and did a good job.