Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83929 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2021 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

We really would pleased with the technician. She was very thorough explaining the process and did a good job.

Report a concern   December 29, 2021 — Rated 10 out of 10 by S.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You use water and that is safe for my pets. Thanks.

Report a concern   December 29, 2021 — Rated 3 out of 10 by R.D. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Too much to mention.

Report a concern   December 29, 2021 — Rated 10 out of 10 by P.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No chemicals or added soap in my carpets to leave a sticky residue. Service was prompt and when I called with an issue they scheduled quickly to come back and correct the issue at no cost.

Report a concern   December 29, 2021 — Rated 5 out of 10 by D.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Very Expensive

Report a concern   December 29, 2021 — Rated 10 out of 10 by M.J.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technicians are punctual and polite. The carpets are as clean as possible.

Report a concern   December 29, 2021 — Rated 2 out of 10 by L.M. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The work quality was good and the technician was friendly but the price went from $120 quoted to $740 and though there were issues on the carpet at some spots, I do not see how you justify $740. I was also charged $45 for an extra room while there were only a living room and a bedroom and I had called you because your promotion advertised cleaning 3 rooms plus an extra room for $99. Disappointed.

Report a concern   December 28, 2021 — Rated 10 out of 10 by S.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

the young man was very prompt and courteous. He asked if i had any questions before he began and he was done very quickly.

Report a concern   December 28, 2021 — Rated 10 out of 10 by M.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Jeremy was very friendly and did a great job cleaning my carpets.

Report a concern   December 28, 2021 — Rated 0 out of 10 by P.S. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I don't think the process is any better than other cleaners. As they say, you get what you pay for.

Report a concern   December 28, 2021 — Rated 10 out of 10 by S.A. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They just use high-alkaline water, no soaps or detergents that leave residue.
They are good at getting out spots and stains.

Report a concern   December 28, 2021 — Rated 9 out of 10 by L.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Your technician (Diamante) was courteous, professional, and efficient. He explained the various options for treating my specific issues. He was thorough but worked quickly.

Report a concern   December 28, 2021 — Rated 10 out of 10 by Nancy Roediger Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Javier is a delightful man who approaches his work as a consummate professional.

Report a concern   December 28, 2021 — Rated 10 out of 10 by B.T. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

You get my carpet looking brand new. I also like your price. I always use you when you offer 3 rooms for $99.00

Report a concern   December 28, 2021 — Rated 10 out of 10 by M.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Clean carpets!
Our service tech was great!

Report a concern   December 28, 2021 — Rated 10 out of 10 by P.M. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They did everything they said. All spots came out.

Report a concern   December 27, 2021 — Rated 10 out of 10 by E.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service professionals and my carpets look fantastic.

Report a concern   December 27, 2021 — Rated 10 out of 10 by A.R. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Good quality of service.

Report a concern   December 27, 2021 — Rated 2 out of 10 by J.J.T. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Our upstairs landing was soaking wet...it took 3 days to finally dry out!

It will probably lead to warpage of our stairs and landing.

Report a concern   December 26, 2021 — Rated 10 out of 10 by Kathy Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality work. Technician was professional, knowledgeable, and personable. Very pleased with results.

Report a concern   December 26, 2021 — Rated 10 out of 10 by C.W. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

On time and very efficient. The job was quick and easy with no extra problems or difficult areas. The Technician was gracious and a pleasure to have in the house. The carpets were dry within 5 hours and we are pleased. thanks again.

Report a concern   December 26, 2021 — Rated 10 out of 10 by Bobby Head Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They do the job right

Report a concern   December 26, 2021 — Rated 10 out of 10 by Carla Wallace Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I have strong allergies to chemical odors. No reaction at all after having my carpets cleaned by Zerorez! Todd was great. Worked hard on my deep stains. 9 days later, carpet still looks and feels great!

Report a concern   December 26, 2021 — Rated 10 out of 10 by Amy Mackenroth Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Cesar was the most professional and helpful home service representative I’ve ever met. We just bought a new home and we’ve had at least 10 services. Cesar was the best. Extremely thorough in discussing our needs and even took time to speak with us about other issues. The actual work done cleaning our carpets was phenomenal. I’m really impressed with the Zerorez technology. We had the carpets cleaned (using only a vacuum style rug cleaner by move-in cleaning company) only two weeks before, and the chemicals caused hives on my daughter’s legs. Zerorez came in and removed all those nasty chemicals AND cleaned our carpets so well they went from brownish gray to actual gray. Our main goal was no more hives, and we got so much more. I will return to Zerorez for all the other services they offer too!

Report a concern   December 26, 2021 — Rated 10 out of 10 by R.L. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The technician did a good job at carpet cleaning.

Report a concern   December 26, 2021 — Rated 9 out of 10 by L.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

They try to accommodate customer with convenient appointment times/dates.

Report a concern   December 25, 2021 — Rated 9 out of 10 by L.H. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Our tech was very punctual and kind. He was willing to work around other workers that were in the house that were supposed to be already gone. He did his job very quickly too! When he was done the carpets looked great and smelled great too.

Report a concern   December 25, 2021 — Rated 3 out of 10 by D.V. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

After the floor dried the stains are still on the floor.

Report a concern   December 25, 2021 — Rated 1 out of 10 by S.R. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

There was so much residue left on the rug. I have pictures. Also, some stains I knew wouldn’t come out but others that I thought would come out didnt. And the price was so high I was shocked. I just had a hallway, stairs and area rug cleaned.

Report a concern   December 25, 2021 — Rated 10 out of 10 by J.O. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No Chemicals


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